I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798).

I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798) Help

You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac

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Hi. I get the following message when trying to update or install an application: "impossible to connect to iTunes store". Does anyone know how to fix this? Thanks!

Hi. I get the following message when trying to update or install an application: "impossible to connect to iTunes store". Does anyone know how to fix this? Thanks!

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

HT1349 Why do i keep getting the following message when trying to sync my ipod to my itunes? The ipod could not be synched because the sync session failed to start....

Everytime I try to sync my iPod Touch with updated music from my iTunes library, I get the following error message: The iPod could not be synched because the sync session failed to start.
Please help!

Hello easbda,
Thank you for providing the details of the calendar issue you are experiencing with your iPhone. I recommend following the steps in the section titled "Troubleshooting on Microsoft Windows (Microsoft Outlook)" in the following article to assist with syncing your calendar events between your devices:
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thank you for using Apple Support Communities.
Best,
Sheila M.

I keep getting the following message when trying to send email, email rejected by server because it does not allow relaying

when trying to send emails on my Iphone i get the message
email rejected by server because it does not allow relaying
can anyone help me with this problem

Go into Settings>Mail, Contacts, Calendars>your account>Outgoing mail ServerSMTP>Primary Server then turn Server ON and fill in both User Name +Passwordunder Outgoing Mail Server.

HT4759 I keep getting the following message when trying to set up icloud on my pc

while tryingto set up an iCloud account as described in the how to blurb I just keep being told my Apple id is valid but is not an iCloud account, I know this because apple tell me i need to log into iCloud and set my account up
Anyone have a solution ?

You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac

HT4623 I get a the following message when trying to update to 6.1.3 "Unable to intall update, an error ocurred installing iOS 6.1.3" how do I overcome this?

I get the following message when trying to update my Iphone 4 from 5.1.1 to 6.1.3 "Unable to install update, An error occurred installing iOS 6.1.3". Nothing I do changes this, how do I over come this barrier?

Are you trying to update over the air or via itunes?

IOS updates - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?

IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?

Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
If you are using WiFi, reset the iPad as described above and try again.
If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi.

HT3775 I get the following message when trying to open an .avi downloaded from my video cam, need help, can not find the codec, thank you.The document "IMAG0026.AVI" could not be opened. A required codec isn't available.

I get the following message when trying to open an .avi downloaded from my video cam, need help, can not find the codec, thank you. This is for Quicktime Player.
"The document “IMAG0026.AVI” could not be opened. A required codec isn't available."

Try Perian.
http://perian.org/

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

Adobe Acrobat 8.0
standalone version
Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use.

HT1926 get the following message when trying to download iTunes, " program C:\program files (x86)\itunes\ituneshelper.exe" R6034 attempt to load the C runtime library incorrectly, any help or experience with this?

get the following message when trying to download iTunes, " program C:\program files (x86)\itunes\ituneshelper.exe" R6034 attempt to load the C runtime library incorrectly, any help or experience with this?

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99280)

I keep getting the following message when I try to install firefox.."your computer must be restarted to complete a previous install of firefox" I've restarted numerous times..keep getting the same message

I keep getting the following message when I try to install firefox.."your computer must be restarted to complete a previous install of firefox" I've restarted numerous times..keep getting the same message

Have a look at the solution to a similar problem: https://support.mozilla.org/en-US/questions/921375?s=%22Your+computer+must+be+restarted+to+complete+a+previous+upgrade+of+Firefox.+Do+you+want+to+reboot+now%3F%22&r=0&e=sph&as=s
If that doesn't work, you can uninstall FF and do a clean install. You'll prob lose your bookmarks, history, etc, though, so if you do this set up Sync first! https://support.mozilla.org/en-US/kb/what-firefox-sync-and-how-do-i-use-it

TS1286 I am trying to update my iPhone to 5.1 and a window comes up saying: An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone. Help!

I am trying to update my iPhone to 5.1 and a window comes up saying: "An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone." Any help out there? Thanks.

continue to updatae your phone.

Trying to update software on my iphone 4. It stops and says "An error occurred while backing up this iphone. Would you like to continue? -43 Continuing will result in loss of content. What should I do?

Trying to update the software on my iphone 4. It stops and says, "An error occurred while backing up this iphone. -43. Would you like to continue? Continuing will result in the loss of content..." What should I do?

The first thing you need to do is (in the left side of iTunes, under devices) right click on your phone, and do a manual back up. As long as that works, this should work for you. After you back it up, go to your phone in iTunes, and do a "Restore". Click the option to restore and update. When it is done with the update, it will ask you if you want to set your phone up as a new phone, or restore from the last back up. Restore it, and after another restart, and a sync, you will have your updated phone without loosing your information.

I get the following message, when trying to check for updates on itunes:- "The iTunes update server could not be contacted. Please check your internet connection or try again later".

I get the following message when I go to "check for updates" on iTunes (I have XP on windows). Error message: "The iTunes update server could not be contacted. Please check your internet connection or try again later".
My firewall (both anti virus firewall and windows firewall, are set up to allow itunes programme to work) - I also have set both internet explorer and chrome to allow
apple website as an exception.
However, I still get the same error message... can anyone help?
Thanks

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

Lastest Itunes version loaded - Receive the following error message when trying to download a music CD: "Error occurred while converting the file (title of CD) A file was specified instead of a folder."

OS X Mavericks with latest itunes version loaded.
Receive the following error message when attempting to download a music CD: " Error occurred while converting the file (name of music CD). A file was speceifed instead of a folder."

The best discussion of resolving the issues is found in the user tip: https://discussions.apple.com/docs/DOC-6562

I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798).

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