I like and use Top Sites but it has become unsuable with this constant blacking out and reloading the thumbnails. My MBP has not seen a problem at all. I have been searching every other day for over a month trying to find a fix in Windows Safari with n
I like and use Top Sites but it has become unsuable with this constant blacking out and reloading the thumbnails. My MBP has not seen a problem at all.
I have been searching every other day for over a month trying to find a fix in Windows Safari with no joy. I want to resolve, not switch browsers. Please offer up a solution that only refreshes the Top Site thumbnails once a day or as some controlable interval. Started about two versions ago, now on ver 5.1.5. Windows 7 64bit.
Safari 5.1.5 for Win64 bit, Windows 7!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I think I solved the wifi connection problem, just by switching off completely the router! sounds trivial, but in this case it worked!!!
the funny behaviour of the trackpad/cursor still persists. any suggestion???
thanks again
Similar Messages
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my iphone 4 has been acting up for 2 wks now every other day it keeps freezing sometimes i can wake it by pressing the 2 buttons tog ive restored it restarted it had it in a shop were they got it back on, saying it was the soft ware, but the same day i got it back it froze again, now the screen is blue once again and it wont let me switch it off n sort it with pressing both buttons and the computer isnt finding it, im fed up i will never have another iphone any ideas anyone please
Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
I have been listening to iTunes radio for a few months. All of a sudden I cannot hear any music stations. I can hear the ads when they come on, but not the music. Any suggestions?
Both Firefox and IE have the same problem. The cursor instead of being a finger when pointing to a link is still an arrow. However I can click anywhere on the page and an ad will pop up. I have eliminated all unwanted bars in Firefox, I ran Malwarebytes until it came out clean. I also have AVG which had detected a few items on it's own. But when I get into Firefox I still have exactly the same problem. Now it will not let me download Browser Safeguard. Usually after one click the pointer returns to normal for a few screens. When I try to click to download Browser Safeguard it keeps bringing up different ads or it tries to get me to upgrade Firefox or some other browser helper program which I know are all BS tactics to get me to load their junk again. PLease help I'm an engineer and pretty good with PCs but this one has me beat at least so far.
-
Macbook pro 15 inch crashes every other day for no reason, how can i resolve this issue
my macbook pro is connected to an external monitor and i use apple key board and magic mouse. for the past few weeks, it has been crashing almost continously (at least once or twice a week) and i have to restart the computer. this has never happened before and i haven't added any new software to it that i may think can cause the problem.
what can i do to check on this and how can i fix it.
thanksBy crash do you mean there is a four language screen asking you to restart?
If not, then that really isn't a crash, and you need to learn how to break out of the issue in question.
If it is, then what you are witnessing is a kernel panic*:
http://www.macmaps.com/kernelpanic.html
Your Console application will have System log files which may indicate what application or driver was trying to launch at the time of the panic.
The non-kernel panic pseudo crashes come in a variety of flavors:
1. Spinning colorwheel as a result of a single hung application. Try command-option-escape to bring the force quit window to force quit the offending application which usually will be highlighted in red. Select it, and click force quit. Your data will not be saved from the saved app, but it does say the application in question may have run out of disk space*:
http://www.macmaps.com/diskfull.html
Or is incompatible with some driver or operating system data on your machine.
2. Spinning colorwheel as a result of a system optimizer. Don't trust any application that cleans system cache. Doesn't matter if it is browser cache, but system cache should be only fixed in troubleshooting situations, on
backed up systems*:
http://www.macmaps.com/backup.html
3. Spinning colorwheel as a result of a driver issue. If the driver in question hasn't been tested with the operating system, it may fail to work when certain peripherals are connected.
4. Frozen mouse pointer with same symptoms as 1,2,3.
5. Splotched pattern under mouse pointer. Generally means a hardware issue with the graphics chip.
6. Unexpectedly quitting applications or frozen applications as a result of no kernel panic nor compatibility issue. Thsoe may happen if they run into bad RAM without panicking*:
http://www.macmaps.com/badram.html -
I haven't been able to open ical for over a month now - getting fed up
Ever since the last update on 10.4.1.1 ical hasn't worked neither has Safari. They open for a few seconds then die.
I have contacted support and had a question on here and nobody is able to help. I have followed the advice from people on here and that advice has not worked.
Not having Safari I can live with because I have switched to using Firefox and that works fine.
ical I find difficult to live without and I subscribe to several calendars and need to use it for business. If I can't get it working very soon then I will switch to using my pc and using Outlook as I did before switching to mac.
Does anyone have any ideas please?
Below is the crash log:
The crash log is:
Host Name: Michael-Wildes-Computer-57
Date/Time: 2008-03-12 21:38:14.430 +0000
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: iCal
Path: /Applications/iCal.app/Contents/MacOS/iCal
Parent: WindowServer 111
Version: 2.0.5 (1069)
Build Version: 3
Project Name: iCal
Source Version: 10690000
PID: 2546
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907d6720 CFGetTypeID + 28
1 com.apple.SearchKit 0x91031154 SKIndexInitialize(void const*, __CFString const*, unsigned long, OpaqueIATextAnalysisRef**, unsigned long) + 120
2 com.apple.SearchKit 0x91031034 SKIndexCreateWithMutableData + 88
3 com.apple.calcore 0x9a78e2a8 -CALIndex createWithData:name: + 204
4 com.apple.calcore 0x9a78caf8 -CALMemIndexer createIndexWithData: + 216
5 com.apple.calcore 0x9a78cd1c -CALMemIndexer loadOnPath: + 124
6 com.apple.calcore 0x9a74d124 -CALStoredCalendarSource initWithBundlePath: + 292
7 com.apple.calcore 0x9a725300 -CALURLSubscribeSource initWithBundlePath: + 56
8 com.apple.calcore 0x9a722700 -CALSourceFactory sourceFromPath: + 208
9 com.apple.calcore 0x9a70c150 -CALCalendarsManager instanciateSources: + 120
10 com.apple.calcore 0x9a70c3f4 -CALCalendarsManager setupWithSourcesPath:withNodesPath: + 60
11 com.apple.iCal 0x00031c04 0x1000 + 199684
12 com.apple.iCal 0x00031060 0x1000 + 196704
13 com.apple.Foundation 0x92bf292c __NSFireMainThreadPerform + 276
14 com.apple.CoreFoundation 0x9080f91c __CFRunLoopPerformPerform + 104
15 com.apple.CoreFoundation 0x907df30c __CFRunLoopDoSources0 + 384
16 com.apple.CoreFoundation 0x907de83c __CFRunLoopRun + 452
17 com.apple.CoreFoundation 0x907de2bc CFRunLoopRunSpecific + 268
18 com.apple.HIToolbox 0x9329cb20 RunCurrentEventLoopInMode + 264
19 com.apple.HIToolbox 0x9329c12c ReceiveNextEventCommon + 244
20 com.apple.HIToolbox 0x9329c020 BlockUntilNextEventMatchingListInMode + 96
21 com.apple.AppKit 0x93781bc4 _DPSNextEvent + 384
22 com.apple.AppKit 0x93781888 -NSApplication nextEventMatchingMask:untilDate:inMode:dequeue: + 116
23 com.apple.AppKit 0x9377ddcc -NSApplication run + 472
24 com.apple.AppKit 0x9386e974 NSApplicationMain + 452
25 com.apple.iCal 0x00005724 0x1000 + 18212
26 com.apple.iCal 0x00005260 0x1000 + 16992
27 com.apple.iCal 0x000b11c0 0x1000 + 721344
Thread 1:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.unsanity.ape 0xc0002c14 _apeinternal + 3300 (icplusplus.c:27)
3 com.unsanity.ape 0xc0001a28 _apeagent + 64 (icplusplus.c:27)
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 ...lagutin.audio_hijack.server 0x002e19f4 ahservloop + 88
3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9001f88c select + 12
1 com.apple.CoreFoundation 0x907f124c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9b8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2bc CFRunLoopRunSpecific + 268
4 com.apple.calcore 0x9a6c1fe4 -CALRunLoopSemaphore down + 140
5 com.apple.calcore 0x9a75fde4 -CALThreadedOperationHandler run + 252
6 com.apple.Foundation 0x92be50c0 forkThreadForFunction + 108
7 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000907d6720 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44002448 xer: 0x0000000000000004 lr: 0x00000000907d6714 ctr: 0x00000000907d6704
r0: 0x0000000091031154 r1: 0x00000000bfffe130 r2: 0x0000000000000004 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000030 r6: 0x0000000000000003 r7: 0x0000000000000005
r8: 0x0000000003f021bb r9: 0x0000000000000000 r10: 0x0000000003f001b7 r11: 0x00000000a1011b0c
r12: 0x00000000907d6704 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000001 r17: 0x00000000bffff320 r18: 0x0000000000000000 r19: 0x0000000003e642c0
r20: 0x0000000000000000 r21: 0x0000000003ef6ec0 r22: 0x0000000000227388 r23: 0x0000000000000001
r24: 0x00000000bfffe240 r25: 0x0000000000000001 r26: 0x0000000003e0dba0 r27: 0x00000000aa6b8498
r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x00000000aa6b8498 r31: 0x00000000907d6714
Binary Images Description:
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0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
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0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x94796000 - 0x947a5fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947ad000 - 0x947bafff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94800000 - 0x94819fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94820000 - 0x94b4afff com.apple.QuickTime 7.4.1 (14) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c30000 - 0x94ca1fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94e16000 - 0x94f46fff com.apple.AddressBook.framework 4.0.6 (490) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fd9000 - 0x94fe8fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94ff0000 - 0x9501dfff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95024000 - 0x95034fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x95038000 - 0x95067fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x95077000 - 0x95094fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
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0x9a6ac000 - 0x9a816fff com.apple.calcore 2.0.5 (687) /System/Library/PrivateFrameworks/CALCore.framework/Versions/A/CALCore
0xc0000000 - 0xc000ffff com.unsanity.ape 1.4.6 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance rI am having similar problems (my log is similar to yours and rely on it for network at work). I have tried all available advice on support pages, discussion forums and even detailed info from The X Lab. No luck. The HelveticaNeue font fix from the support page doesn't work. There has to be a systematic problem. You are right--I went back and looked and this seems to have started around the time I did the last Security Update 2008-002 (Universal)
This is costing a lot of time and productivity. We need to hear from Apple! -
Please create an update to firefox for MAC OS X 10.5.8...I have so many labs that still use this OS and with budget cuts they are not planning to update for the next few years. It cannot be that difficult.
You can use TenFourFox, which is a third-party build of Firefox that works on Mac OS X 10.4 or 10.5.
* http://www.floodgap.com/software/tenfourfox/
Mozilla already ended support for Leopard a month ago. The developers believe that the resources spent supporting the older operating system would be better used elsewhere. Realistically, one or more enthusiasts asking not to end support isn't going to change the fact the user base isn't large enough to make that kind of effort worthwhile.
* https://blog.mozilla.org/futurereleases/2012/10/04/we-bid-you-adieu-spotted-cat/ -
Please help me to get the wifi out of being dim so I can connect again.
This almost always means there is a hardware failure that requires replacing the phone. However, first try the suggestions in this support article:
iOS: Wi-Fi settings grayed out or dim -
My iphone says its charging but never actually boots up
Hi colbyfromennis,
Welcome to the Apple Support Communities!
Please read over the following articles for information on charging your iPhone.
Charge your iPhone and iPod touch - Apple Support
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe -
I can hear sounds when I plug in to headphones or on bluetooth (streaming audio from my car).
Can anyone help?
I have the iphone 4s.
Thank you!Hey Chris,
Unfortunately the ringer does not work - which causes the speaker to not work when it's switched on to ring mode, unless I'm on bluetooth. It has recently stopped working and I've had this phone for 2 years. -
Top Sites continuously blank and refresh
I like and use Top Sites but it has become unsuable with this constant blacking out and reloading the thumbnails. My MBP has not seen a problem at all.
I have been searching every other day for over a month trying to find a fix in Windows Safari with no joy. I want to resolve, not switch browsers. Please offer up a solution that only refreshes the Top Site thumbnails once a day or as some controlable interval. Started about two versions ago, now on ver 5.1.5. Windows 7 64bit.I haven't seen a workaround for this one yet. Not a short term solution, but perhaps try reporting the issue to Apple via the safari product feedback form:
http://www.apple.com/feedback/safari.html -
Why does my itunes crash after start up with an "APPCRASH" error every time i open it?! I have been trying to fix this for weeks but all i can do it re-install it every other day which does nothing! I am desperate to get access to my itunes to get music on my phone and all of this just makes me want me to sell my iphone since there is no other way to add music to my phone. If things go get sorted soon you can say goodbye to my support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Hello
I haven't used my ipad for over 6 months and when I plug it to charge (wall charger) it just doesn't charge anymore : any idea as to what the issue is and what I should do?If the battery has been drained completely dry it will take 20 minutes or more for it to indicate that it is actully charging!
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A year ago I brought a 1 TB hard drive (My Passport), I have not used it for over 4 months and now when I use the USB cord to connect it to my mac, it does not register the hard drive. Does anyone know why this is happening?
The beeps could be caused by something as simple as a loose internal wire or connection. If it is under warranty (not sure how long that is, as WD drives range from 1 to 5 years depending on the model's series - I think "my passport" drives are 3 years) you could contact WD and ask them about it.
If it is out of warranty, you could also try opening the case and check the connections - the drive may be fine, and there have been posts on TomsHardware forums of people getting the beeps, opening up the case and the drive is fine, just some wire worked loose. -
I tried downloading a rather long video from my iPhone 4 to Dropbox. It started to download, but then stopped. It has been "stuck" for over a month. The video shows up in my Dropbox folder as still downloading, but it is grayed out so I can't even delete it or access it all. My phone shows a notification on the Dropbox app and when I open it, the indicator on my phone shows it's trying to download something but it doesn't complete it.
I've tried turning my phone off and on, but it's still in the "stuck" mode in my Dropbox folder. The video doesn't show up in any of my other Dropbox locations.
Anyone have any ideas?
Thanks, DianeDelete and re-download the Dropbox app. You will have to sign in again and adjust app settings.
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Faulty line for over a month now but BT says it is...
Has anyone got any suggestions, please? I reported a faulty line on 22nd April - it had an increasing amount noise on it (which it has had for ages but had become unbearable) including clicking, and my broadband kept dropping. I had done all the usual checks, disconnecting my home equipment and reconnecting it individually, and so on, and had checked my router which was fine. My ISP insisted that it was due to a faulty line and said that I should report it to BT. We have already had a fault repaired on the external line this year and one or two last year.
BT sent out an engineer on 24 April who traced the fault to 143m out from the junction box on our house. He went to junction box two halfway down our drive and found an absolute mess of old cabling which had been patched and cut into and bundled up and patched again, in the 50 pair cable feeding our telephone service 35 pairs were unuseable and the cable very old and damaged.
He put in a report saying that the manhole in the street needed investigating and also drew up a plan to have the cable from the street supplying our property to be replaced as it is really unviable it is in such a mess, including the JB2 cabling which has various unused and dead cables involved as well as those supplying our house). He contacted me to let me know that his manager had approved the cable replacement.
On April 30 two engineers attended and found the cable lying in water at the bottom of the manhole with our wires all corroded. They cut the wire back and recrimped it and then tied the cable up out of the water with a bit of blue nylon rope that was already down the manhole. They also looked at JB2 and agreed that the cabling needed to be sorted out. The engineers told me that someone would be out to sort out JB2 and left. After their recrimping our wires in the manhole our voice service has improved - there is still some hissing but no clicking - but the line is still unable to carry data consistently and our broadband continues to drop.
However on my BT online account later that day the fault was shown as having been fixed. I confirmed that the line was still faulty, however the case was closed anyway by 5th May even though no further work was done. I rang customer services (again - another hour or two on the phone!) and they were very apologetic and said they would reopen the case. However they did not - instead they opened a new case on 6th May, even though it is the same fault as reported on 22nd April.
Later on 6th May my account showed that the line had been fixed and the case closed, which I saw on the 7th and reopened it. On the 8th it showed that BT was going to investigate the fault and an hour later they shut the case again, saying it had been fixed. On the 9th I reopened it again. I rang customer services again, and they said that as the case had been closed I would have to start all over and have an engineer come out to check my equipment and line at my property. We were going away on holiday for a week so I booked the appointment for the first working day after our return - 20th May.
On the morning of 20th May I checked our online account and it showed that the case had been closed again. I rang customer services and sure enough the engineer's appointment had been cancelled. So I made a new appointment for 23rd May. The engineer has been today and tested the line from the junction box on the outside of our house (which is a good distance from our master socket) and said that while the line could carry voice it was not good enough to carry data properly. He looked into JB2 and the manhole in the street (which of course he is not allowed to go into to do anything so he can only look) and said that the cable was old and damaged and need to be replaced!
I watched him type up his report and upload it to BT Openreach, stating that the fault was not repaired and that the cable needed to be replaced. A couple of hours later I looked on my online account and found, with no real surprise, that the fault was showing as having been repaired and if I agreed they would shut the case down!
The engineer and I have worked out an inexpensive way of replacing the cable which requires a minimum amount of excavation along the tarmac'd drive (which we only have a right of way over anyhow), instead of which the cable could be continued along the wall down to the pavement and then taken down and into the nearest manhole which is two feet from the wall.
He has sent the A55 form in to his manager stating that the cable should be replaced in this way, (just as the last engineer did), so how can this fault be showing as fixed?
In the meantime my broadband provider Demon can see that the broadband keeps dropping, but they apparently can't do much about it. They buy ADSL provision from Cable & Wireless, who rent the line from BT, but Cable & Wireless can raise a fault with BT if the case is closed. But the BT Openreach engineers are all in agreement and reporting the line as faulty, yet BT is pretending that it has been fixed. Meanwhile my BT bill has arrived as usual and I am being asked to pay both BT and my internet provider as normal for a faulty service.
A month in and I am really at my wits end as to how to get BT to make the necessary repair. BT has claimed the fault has been fixed and closed the case several times since I first reported it on 22nd April, and shows no intention of doing what the engineers are all recommending which is to replace the old, faulty cable. In the meantime I am being hotly pursued by BT to buy BT Infinity Broadband, yet the line isn't fit to carry it, since the copper which runs from the cab in the street is unfit for purpose. Please let me know if you have any suggestions - we have been suffering with this old faulty line for some years now and it is just getting worse and worse.Thanks for your reply John, but while the immediate problem is with the broadband the actual voice fault when it was reported was old damaged cable. All we have been given is a temporary fix, which is what yesterday's engineer put in his report. He showed it to me before he submitted it so I know that is true.
Both engineers who have attended in the last month have come to the same conclusion - that the cable is in a shocking state and needs to be replaced. We may not have a voice problem currently but we have had two repairs for voice this year alone and several over the past few years as our line keeps breaking down. The engineers are working their way through the cable as it corrodes and degrades trying to find clean pairs of copper wire to use. In the meantime we have ongoing problems with our broadband dropping - all because BT won't just get on and replace the cable.
It may be expensive for BT to replace the cable - although the engineer and I have worked out a cheaper way to do it by continuing the wire along with wall down to the street rather than trying to dig up the whole run of cable under our neighbour's newly laid tarmac on the shared drive - but actually since we have to go through this performance of BT engineers followed by Openreach engineers attending our property every few months it seems a false economy to me!
The broadband is just 'hitching a ride' with the copper line, and two engineers have agreed that the copper line is shot to bits. Once again the A55 has been cleared by the local team and passed to planning, because Openreach thinks that the cable needs to be replaced. But the BT computer system keeps shutting it down. I don't think on this occasion that it is reasonable for BT to refuse to deal with me as end user and just hand the problem on to my ISP - there is nothing they can do until the cable is replaced except reiterate what I have already told you. If we are forced to go there, that will simply necessitate another bunch of engineers coming out and looking at the problem all over again - extra expense to BT - why not just get on an fix the problem that we all know is there?
We have considered changing to BT Infinity as our area has fibre, but until the copper between us and the fibre has been replaced there is simply no point in giving even more money to BT for a service that will not be able to run at a good speed. If BT mans up and treats us decently by agreeing to replace the cable we will certainly be looking at Infinity again.
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