I lost an entire project on Adobe Story after it crashed(even though it was online)
I had an entire project with summaries, 2 character bios and a 13 page screenplay that I have been working for weeks now and Adobe Story crashed last week and when I opened THAT project was gone, while others weren't. I am a Creative Cloud member and really need help with this. Thank you!
Can you send your Adobe ID (email that you use to sign in to Story) to agupta at adobe dot com ?
We'll try to figure out what happened, and find your work.
Thanks
Amit
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AE Project will not open after program crashed
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Why does Adobe Flash plugin still crash even after executing FlashAid?
This report was generated by Flash Aid:
Ubuntu Architecture
Linux ubuntu 2.6.32-28-generic-pae #55-Ubuntu SMP Mon Jan 10 22:34:08 UTC 2011 i686 GNU/Linux
Ubuntu Version
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"
Firefox Packages
firefox install
firefox-branding install
firefox-gnome-support install
Firefox binaries
/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.13/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
Firefox divertion
/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
Sources
google-earth.list.save
lucid-partner.list
lucid-partner.list.save
medibuntu.list
Flash packages
adobe-flashplugin install
Plugin locations
/home/john/.mozilla/plugins/libflashplayer.so
/usr/lib/adobe-flashplugin/libflashplayer.so
/windows/.Trash-john/.mozilla/plugins/libflashplayer.so
/windows/.Trash-john/john/.mozilla/plugins/libflashplayer.so
/usr/lib/firefox/plugins/flashplugin-alternative.so
/usr/lib/iceape/plugins/flashplugin-alternative.so
/usr/lib/iceweasel/plugins/flashplugin-alternative.so
/usr/lib/midbrowser/plugins/flashplugin-alternative.so
/usr/lib/mozilla/plugins/flashplugin-alternative.so
/usr/lib/xulrunner/plugins/flashplugin-alternative.so
/usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
Flash symlinks
/usr/lib/mozilla/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/mozilla/plugins/libflashplayer.so' (No such file or directory)
/usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
/etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/adobe-flashplugin/libflashplayer.so'
/usr/lib/flashplugin-installer/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-installer/libflashplayer.so' (No such file or directory)
/usr/lib/flashplugin-nonfree/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-nonfree/libflashplayer.so' (No such file or directory)
/usr/lib/adobe-flashplugin/libflashplayer.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped
/usr/lib/lightspark/lightspark.so: ERROR: cannot open `/usr/lib/lightspark/lightspark.so' (No such file or directory)
/usr/lib/swfdec-mozilla/libswfdecmozilla.so: ERROR: cannot open `/usr/lib/swfdec-mozilla/libswfdecmozilla.so' (No such file or directory)
/usr/lib/gnash/libgnashplugin.so: ERROR: cannot open `/usr/lib/gnash/libgnashplugin.so' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so' (No such file or directory)
pluginreg.dat
Generated File. Do not edit.
[HEADER]
Version:0.11:$
[PLUGINS]
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/usr/lib/jvm/java-6-openjdk/jre/lib/i386/IcedTeaPlugin.so:$
:$
1294458897000:1:5:$
The IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)) executes Java applets.:$
IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)):$
34
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5:application/x-java-applet;version=1.1.3:IcedTea:class,jar:$
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8:application/x-java-applet;version=1.2.2:IcedTea:class,jar:$
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16:application/x-java-applet;jpi-version=1.6.0_20:IcedTea:class,jar:$
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18:application/x-java-bean;version=1.1:IcedTea:class,jar:$
19:application/x-java-bean;version=1.1.1:IcedTea:class,jar:$
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25:application/x-java-bean;version=1.3:IcedTea:class,jar:$
26:application/x-java-bean;version=1.3.1:IcedTea:class,jar:$
27:application/x-java-bean;version=1.4:IcedTea:class,jar:$
28:application/x-java-bean;version=1.4.1:IcedTea:class,jar:$
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30:application/x-java-bean;version=1.5:IcedTea:class,jar:$
31:application/x-java-bean;version=1.6:IcedTea:class,jar:$
32:application/x-java-bean;jpi-version=1.6.0_20:IcedTea:class,jar:$
33:application/x-java-vm-npruntime:::$
libflashplayer.so:$
/usr/lib/adobe-flashplugin/libflashplayer.so:$
:$
1290020895000:1:5:$
Shockwave Flash 10.1 r102:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$
librhythmbox-itms-detection-plugin.so:$
/usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so:$
:$
1277463660000:1:5:$
This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.:$
iTunes Application Detector:$
1
0:application/itunes-plugin:::$
libtotem-narrowspace-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-narrowspace-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
QuickTime Plug-in 7.6.6:$
5
0:video/quicktime:QuickTime video:mov:$
1:video/mp4:MPEG-4 video:mp4:$
2:image/x-macpaint:MacPaint Bitmap image:pntg:$
3:image/x-quicktime:Macintosh Quickdraw/PICT drawing:pict, pict1, pict2:$
4:video/x-m4v:MPEG-4 video:m4v:$
libtotem-mully-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-mully-plugin.so:$
:$
1274279893000:1:5:$
DivX Web Player version 1.4.0.233:$
DivX® Web Player:$
1
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libtotem-gmp-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-gmp-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
Windows Media Player Plug-in 10 (compatible; Totem):$
13
0:application/x-mplayer2:AVI video:avi, wma, wmv:$
1:video/x-ms-asf-plugin:ASF video:asf, wmv:$
2:video/x-msvideo:AVI video:asf, wmv:$
3:video/x-ms-asf:ASF video:asf:$
4:video/x-ms-wmv:Windows Media video:wmv:$
5:video/x-wmv:Windows Media video:wmv:$
6:video/x-ms-wvx:Windows Media video:wmv:$
7:video/x-ms-wm:Windows Media video:wmv:$
8:video/x-ms-wmp:Windows Media video:wmv:$
9:application/x-ms-wms:Windows Media video:wms:$
10:application/x-ms-wmp:Windows Media video:wmp:$
11:application/asx:Microsoft ASX playlist:asx:$
12:audio/x-ms-wma:Windows Media audio:wma:$
libtotem-cone-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-cone-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
VLC Multimedia Plugin (compatible Totem 2.30.2):$
19
0:application/x-vlc-plugin:VLC Multimedia Plugin::$
1:application/vlc:VLC Multimedia Plugin::$
2:video/x-google-vlc-plugin:VLC Multimedia Plugin::$
3:application/x-ogg:Ogg multimedia file:ogg:$
4:application/ogg:Ogg multimedia file:ogg:$
5:audio/ogg:Ogg Audio:oga:$
6:audio/x-ogg:Ogg Audio:ogg:$
7:video/ogg:Ogg Video:ogv:$
8:video/x-ogg:Ogg Video:ogg:$
9:application/annodex:Annodex exchange format:anx:$
10:audio/annodex:Annodex Audio:axa:$
11:video/annodex:Annodex Video:axv:$
12:video/mpeg:MPEG video:mpg, mpeg, mpe:$
13:audio/wav:WAV audio:wav:$
14:audio/x-wav:WAV audio:wav:$
15:audio/mpeg:MP3 audio:mp3:$
16:application/x-nsv-vp3-mp3:NullSoft video:nsv:$
17:video/flv:Flash video:flv:$
18:application/x-totem-plugin:Totem Multimedia plugin::$
nppdf.so:$
/usr/lib/mozilla/plugins/nppdf.so:$
:$
1295585662000:1:5:$
The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. :$
Adobe Reader 9.4:$
5
0:application/pdf:Portable Document Format:pdf:$
1:application/vnd.fdf:Acrobat Forms Data Format:fdf:$
2:application/vnd.adobe.xfdf:XML Version of Acrobat Forms Data Format:xfdf:$
3:application/vnd.adobe.xdp+xml:Acrobat XML Data Package:xdp:$
4:application/vnd.adobe.xfd+xml:Adobe FormFlow99 Data File:xfd:$
libflashplayer.so:$
/home/john/.mozilla/plugins/libflashplayer.so:$
:$
1166154660000:1:5:$
Shockwave Flash 9.0 r31:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$PROBLEM SOLVED. There were two versions of Flashplayer installed. I re-ran Flash Aid and it sorted the problem.
Why does Adobe not resolve this problem at installation or upgrade time????
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