I lost my handset and now have a replacement but when I try to backup from icloud I get a message saying 'cannot Load Backups' Can anyone help?
I lost my handset (iphone 4s) and now have a replacement but when I try to restore from icloud I get a message saying 'cannot load backups'. Can anyone help?
Unless you've tried to install an older version of iTunes that message likely indicates a corrupt library file. See Empty/corrupt library after upgrade/crash...
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Similar Messages
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I have already bought two tracks off of Kanye West new album Good Music, but when I try to complete album it is not available for me to purchase. Can anyone help?
I have tried many things and none of them work i have purchased over 340 songs itunes and id really noy like to lose them all.
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My partner deleted, by accident my itunes library. I have an iMac 10.6.7, Itunes 10. I use an WD passport as an external back up and retrieved my itunes library but now get the message "could not be used because the original file could not be found. Would you like to locate it?" so itunes is not recognised the exclamation marked songs, how do i get the retrieved files recognised. At times I get fed-up with Apple blocking files being used, although I like the product its restrictions are so silly!
You not only have to retrieve the library file from the backup drive but the actual music files (usually stored within the "iTunes Media" folder) as well.
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My daughter and granddaughter have the same model iPhone. I can go messages and text my granddaughters phone from my ipad2, but when I try to text my daughter I get the message that she is not registered with I message, but she is registered and gets texts all the time. What do we need to do?
Pattypegr wrote:
The blue bubble will not turn on on the iPad when I try to message her on her I phone. She has IMessage turned on.
What blue bubble are you trying to turn on? If you mean that the Send button will not work, go to Settings>Messages>Show Subject Field>Off. Make sure that is set to off.
If you send an iMessage, the texts between the devices appear in a blue bubble.
iMessages only work between iOS devices and they are different than the standard text messages that any cell phone can send to another cell phone. -
Why has my ipad mini stopped connecting with my iPhone 4S? I used to use it to download books, or transfer emails to my ipad mini. It was fine 3 days ago, now I get a message saying " cannot join with iPhone" Any help greatly appreciated.
You can try resetting your iPad and iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
Dear apple ,
my account base been hacked and when I try to reset by email authentication I don't recieve my mail . Can anyone help me?Hello deborahmp,
Depending on how you have your Apple ID set up, reset or security related emails may either be sent to your primary or your rescue email address. If you are having issues resetting your Apple ID password, you may find the steps and options outlined in the following article helpful, up to and including contacting Apple Support directly if necessary:
If you forgot your Apple ID password - Apple Support
Sincerely,
- Brenden -
My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"
I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.
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I'm trying to sync my iphone 5s with itunes and keep getting error message "Device is timed out", can anyone help me please?
Try here first:
iTunes: Error 13019 during sync
Then here:
Help Unknown Error 13019 (Updated) -
I have a Macbook with 10.6.8 (Snow Leopard) and want to upgrade to Mountain Lion. When I try to download the program I get a message that says Mountain Lion is not compatible with my computer. Please help.
ML requires one of these:
You should verify if you qualify. -
I can not connect to Skype on my I-pod. I use my facebook account to log into Skype on my pc but when I try to log in on th i-pod I receive a message saying "We didn't recognize your Skype Name and password"
Try contacting/going to their support site either/or Skype or FB. I would start with Skype
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I am trying to change web browser from internet explorer to firefox, I have downloaded firefox but I am not able to use the icon . Nothing happens when I click on to use it. please help.
In case you haven't solved this by now...
Sometimes your security software will block new programs from accessing the internet. Are you getting any alerts along those lines?
Sometimes Firefox will stall during startup and never display its window. In that case, you may need to manually "kill" the firefox.exe process using the Windows Task Manager before trying to start Firefox again.
You can display the Task Manager by pressing Ctrl+Alt+Esc. Windows 8.1 has a different display than Windows 7, so I have to go by memory. If you see a tab named Applications, check that one first. Then check Processes, and finally check Details. If you find Firefox or firefox.exe on any of those tabs, select it and End Process (or other action to shut it down).
After you are done with the Task Manager, try starting Firefox up again.
See also: [[Firefox won't start - find solutions]] -
I am having issues with Quicktime. It would not open, so I tried to "delete" it and re-intall. When I did that, it would not let me install it and I got a message saying it could not install because I already had it.
So, I guess what I need to know is how do I un-install Quicktime (even though the icon is gone) and then re-install it.
Thanks!Yes I had that problem this week. Did search in finder and dragged all files to trash,including any attempted down loads of updated quicktime, emptied, restarted and then down loaded latest version and all ok.
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When I try to set up my iCloud from the settings menu I get a message to go to me.com my computer to move my MobileMe information to iCloud.
When do as it says there are no instructions on MobileMe on how to do this.
Any one else have this issue and how did you fix the problem?The only messages I'm aware of are the ones that say that you can't move to iCloud right now because servers are too busy and that you can continue using MobileMe. I'd try to go back to iClound in your Settings and give it another try.
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I have myyahoo set as my search engine. Every time I try to open it a get a message that myyahoo cannot be opened because of too many redirects. How can I get myyahoo page to open?
Once you have obtained an external drive and connected it you will 'clone' your internal drive to it.
Download Carbon Copy Cloner (it is not free but there is a fully functional trial version which is). Use it to clone your internal drive to your external drive. When that is done you will reboot from the clone and use Disk Utility to erase the internal drive (choose Mac OS Extended (Journaled)) as the format (this is normally preset, but check). Make sure to give the external drive a 'distinctive' name, don't want to get drives mixed up in this process.
Once that is done you will use Carbon Copy Cloner (from the clone) to restore the external to the internal. -
Help !! I'm trying to un install and then re-install itunes. I get erroe message ~ the feature you are trying to use is on a network resource that is unavailable???? Any help would be great! TXs!
See if this previous discussion will help. It is markd as solved:
I am trying to uninstall itunes as it will not open error 7 (windows 126) so that I can reinstall but keep getting the message.. The feature you are trying to remove is on a network resource that is unavailable itunes.msi... Any suggestions anyone
It was the one with the green checkmark on the right side of this page.
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