I'm attempting to install cs6 and after hitting install the following message appeared: installer failed to initialize. please download adobe support advisor to detect the problem. well that has been discontinued...
i'm attempting to install cs6 and after hitting install the following message appeared: installer failed to initialize. please download adobe support advisor to detect the problem. well that has been discontinued...
rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit OS: Program Files x86\Common Files\Adobe\OOBE
32 bit OS: Program Files \Common Files\Adobe\OOBE
Similar Messages
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I am trying to install CS6. I down loaded it last week and am trying to install it now but it fails. What do I do now that Install says, "Installer failed to initialize. Please download Adobe Support advisor to detect the problem." and your web site says it is discontinued?
This page might help you
Creative Suite 6 Installation Instructions -
Cs6 mc Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I am having trouble installing cs6 mc from both dvd and download.
I keep getting the same error for the Installer "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
Is there a fix for this?
Here is the PDApp.log from the latest attempt to install:
8/16/2014 19:47:53 [INFO] Setup - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] Setup - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Setup - Start Adobe Setup
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Bootstrapper Start
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Start initial checks
8/16/2014 19:47:53 [INFO] Setup - Dictionary Path: D:\TD\CS6_App\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
8/16/2014 19:47:53 [INFO] PIM - Trying to access xml at path:D:\TD\CS6_App\Adobe CS6\resources\setup.xml
8/16/2014 19:47:53 [INFO] PIM - XML is valid
8/16/2014 19:47:53 [WARN] PIM - Failed to find Node
8/16/2014 19:47:53 [INFO] Setup - Found 6 packages in setup manifest
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Utilities - Folder does not exist
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] PIM - CREATE PIM Instance ...
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - SUCCESS Created Tables.
8/16/2014 19:47:53 [INFO] PIM - PIM Database is Up To Date.
8/16/2014 19:47:53 [INFO] PIM - Updater Inventory location:D:\TD\CS6_App\Adobe CS6\resources\updaterinventory.dll
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [FATAL] PIM - Error could not executeGeneralSQLQuery.
8/16/2014 19:47:53 [FATAL] PIM - Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [FATAL] PIM - file is encrypted or is not a database.
8/16/2014 19:47:53 [FATAL] PIM - Error in Get Table count.
8/16/2014 19:47:53 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:53 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
8/16/2014 19:47:53 [FATAL] Setup - Unable to perform Disk space check
8/16/2014 19:47:53 [FATAL] Setup - Errors faced in OS requirement checks. Exiting...
8/16/2014 19:47:55 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:55 [INFO] PIM - FREE PIM Instance ...
8/16/2014 19:47:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\[user name]\AppData\Local\Adobe\OOBE\PDApp
8/16/2014 19:47:55 [INFO] Setup - Setting current directory to C:\Users\[user name]\AppData\Local\Adobe\OOBE
8/16/2014 19:47:55 [ERROR] Setup - Error in deleting folder C:\Users\[user name]\AppData\Local\Adobe. Error Code:145
8/16/2014 19:47:55 [INFO] Setup - ================= End Adobe Setup. Exit code: -3 =================
Please help.
Thank you,
CarlThat LOOKS like you are trying to install to the D drive instead of the default C drive... true?
What happens if you install to the default C drive?
What happens if you right click the installer and select "Run as Administrator" from the option list? -
I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing. -
when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
this is,we've encountered the following issues.
installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.
please,help me!Hi there Mylenium, is there any way you can help me? My cs6 is doing all kinds weird things lately. The liquifying too stopped working completely, when I try to work with the actions, it starts flickering and changing opacity in color by itself. It starts flickering and is completely out of whack! I tried uninstalling and reinstalling and still no luck. I tried getting in touch with adobe and no luck with that neither! Is there anyway you might be able to help?
-
I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.
you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
ThanksError "Installer Failed to Initialize" | Install desktop application | Windows
-
My Adobe Acrobat 9 Standard stopped working after I performed an msconfig. I get the following message: "You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product..." I installed this on Jan. 7, 2010 and I have since misplaced the disk.
How do I fix the problem?Hi Ali,
You can download Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
and reinstall the software.
Regards,
Rave -
Problems installing CS6 - "installer failed to initialize. Please download Adobe Support Adisor" Ado
"installer failed to initialize. Please download Adobe Support Adisor"
I downloaded Advisor and ran it but it found nothing wrong.
Any ideas why it won't install?There were not any logs pertaining to Creative suite 6 only for muse and cs3.
Any suggestions on installing? I'm running 10.6.8
My system is:
Model Name:
iMac
Model Identifier:
iMac9,1
Processor Name:
Intel Core 2 Duo
Processor Speed:
2.66 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache:
6 MB
Memory:
4 GB
Bus Speed:
1.07 GHz
Boot ROM Version:
IM91.008D.B08
SMC Version (system):
1.45f0
Serial Number (system):
QP93000V0TJ
Hardware UUID:
30E49143-FEE1-54B3-9659-6D7277B318E8 -
Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears:
"The licensing of the product does not work"
Fault 6
How should I proceed?
Have the program installed on only one computer.Download the Adobe Licensing Repair Tool.
Run the License Service Update.
Mac OS X 10.7 and above:
a. Double-click the LicenseRecovery111.dmg It will extract the folder. Open the folder.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type sudo python
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecover.py from the LicenseRecovery111 folder onto the Terminal Window and press Return.
It should look like this:
h. Enter your administrator user name and password when prompted and click OK.
(Note: the cursor will not move and you will not see stars or dots, just enter your password anyway.
i. Let the script run, it will tell you when it is finished. Quit terminal and restart Photoshop
Gene -
When I quit Photoshop CS6, the following message appears:
" Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
If I try to change the Workspace in PS6 from Essentials to any other Workspace, the following messsage appears:
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
I have checked the Sharing and Permissions section of the "Get Info" panel accessed from the Finder and I have set Read and Write Privileges for my user account for Photoshop CS6. System and Admin are also set to Read and Write.
I have a MacBook Pro with OS X Version 10.9.5 and have all available updates for Photoshop CS6, Lightroom 5 and Bridge CS6.
I tried uninstalling the program and downloading it again and reinstalling, but nothing changed.
Can you help?
Thanks,
cjpnmYou may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
I just installed itunes on a Windows 7 PC. When I click on the Itunes icon the following message appears -
The Itunes Library.itl file cannot be found or created. The default location for this file is in the "Itunes" folder in the "Music" folder.
I have checked and there is a file named Library.itl in the "Music" folder. I'm not sure where to go from here so any help would be greatly appreciated.See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
I am trying to install MasterCollection_CS6_LS16. When I double click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. What does that mean? How should I proceed?
Hey iraravitz,
Could you please let me know what version of OS are working on.
You might receive this error when you attempt to install on a drive with the HFS+ Case Sensitive file system, which is not supported for installation of Adobe Creative Suite 6.
So, please try installing on a drive that has been formatted with a supported file system.
You might refer the KB doc link mentioned below for the same:
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Let me know if this helps.
Regards,
Anubha -
I cannot open iPhoto and the following message appears.
I cannot open iPhoto and the following message appears. Why is this happening and, most importantly, what can I do. Thanks.
Process: iPhoto [609]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.4.3 (9.4.3)
Build Info: iPhotoProject-720091000000000~1
App Item ID: 408981381
App External ID: 15017489
Code Type: X86 (Native)
Parent Process: launchd [194]
User ID: 501
Date/Time: 2013-06-07 21:37:52.521 +0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 78070 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 50 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: ECEB4715-02D1-34E7-F877-665AA15F8B30
Crashed Thread: 6 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[NSPathStore2 substringWithRange:]: Range or index out of bounds'
Application Specific Backtrace 1:
0 CoreFoundation 0x92610e8b __raiseError + 219
1 libobjc.A.dylib 0x962fe52e objc_exception_throw + 230
2 CoreFoundation 0x9257060b +[NSException raise:format:] + 139
3 Foundation 0x95800382 -[NSString substringWithRange:] + 116
4 RedRock 0x027810b0 +[RKFileNamingPolicy fileSafeName:] + 149
5 RedRock 0x029658a3 -[RKVersion(Imaging) proxyWritePath:] + 473
6 RedRock 0x02966137 -[RKVersion(Imaging) recordOldThumbnailPreviewPathIfPresent] + 123
7 iPhoto 0x003d246f iPhoto + 3224687
8 iPhoto 0x002f354b iPhoto + 2311499
9 iPhoto 0x002f38dd iPhoto + 2312413
10 Foundation 0x95848f27 -[NSBlockOperation main] + 188
11 Foundation 0x9581c259 -[__NSOperationInternal start] + 740
12 Foundation 0x9581bf64 -[NSOperation start] + 67
13 Foundation 0x95824039 __block_global_6 + 135
14 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
15 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
16 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
17 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
18 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x96c5d7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x96c5ccb0 mach_msg + 68
2 com.apple.CoreFoundation 0x92506f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x9250c95f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x9250c01a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x9250be8b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x9777af5a RunCurrentEventLoopInMode + 242
7 com.apple.HIToolbox 0x9777acc9 ReceiveNextEventCommon + 374
8 com.apple.HIToolbox 0x9777ab44 BlockUntilNextEventMatchingListInMode + 88
9 com.apple.AppKit 0x92ae893a _DPSNextEvent + 724
10 com.apple.AppKit 0x92ae816c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x92ade5cc -[NSApplication run] + 855
12 com.apple.AppKit 0x92a815f6 NSApplicationMain + 1053
13 com.apple.iPhoto 0x000cf0b9 0xbf000 + 65721
14 com.apple.iPhoto 0x000ce705 0xbf000 + 63237
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x96c609ae kevent + 10
1 libdispatch.dylib 0x96974c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x969747a9 _dispatch_mgr_thread + 53
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x96c5d7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x96c5ccb0 mach_msg + 68
2 com.apple.CoreFoundation 0x92506f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x9250c95f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x9250c01a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x9250be8b CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x975952a7 CFURLConnectionSendSynchronousRequest + 444
7 com.apple.Foundation 0x957a3e62 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 332
8 com.apple.iPhoto.FacebookPublisher 0x13bcd41f 0x13bb7000 + 91167
9 com.apple.iPhoto.FacebookPublisher 0x13bbcd1c 0x13bb7000 + 23836
10 com.apple.iphoto.AccountConfigurationPlugin 0x0142e994 -[AccountConfigurationProfileInformationDownloadOperation main] + 234
11 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
12 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
13 com.apple.Foundation 0x95824039 __block_global_6 + 135
14 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
15 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
16 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
17 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
18 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 6 Crashed:: Dispatch queue: com.apple.root.default-priority
0 com.apple.CoreFoundation 0x926116a7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x962fe52e objc_exception_throw + 230
2 com.apple.iPhoto 0x003d2776 0xbf000 + 3225462
3 com.apple.iPhoto 0x002f354b 0xbf000 + 2311499
4 com.apple.iPhoto 0x002f38dd 0xbf000 + 2312413
5 com.apple.Foundation 0x95848f27 -[NSBlockOperation main] + 188
6 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
7 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
8 com.apple.Foundation 0x95824039 __block_global_6 + 135
9 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
10 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
11 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
12 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
13 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore 0x02072a42 -[XTMsgQueue waitForMessage] + 47
7 com.apple.proxtcore 0x02071b19 -[XTThread run:] + 412
8 com.apple.Foundation 0x95823448 -[NSThread main] + 45
9 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
10 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
11 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x971de572 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95851636 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation 0x9585145d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation 0x95856990 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.RedRock 0x026cd2bf -[RKAsyncImageRenderer _backgroundRenderThread:] + 173
7 libobjc.A.dylib 0x9630b586 -[NSObject performSelector:] + 62
8 com.apple.proxtcore 0x0207bab2 -[XTThreadSendOnlyDetached _detachedMessageHandler:] + 167
9 libobjc.A.dylib 0x9630b5d3 -[NSObject performSelector:withObject:] + 70
10 com.apple.proxtcore 0x02073e59 -[XTSubscription postMessage:] + 191
11 com.apple.proxtcore 0x0207371f -[XTDistributor distributeMessage:] + 681
12 com.apple.proxtcore 0x02072f42 -[XTThread handleMessage:] + 515
13 com.apple.proxtcore 0x02071b2f -[XTThread run:] + 434
14 com.apple.Foundation 0x95823448 -[NSThread main] + 45
15 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
16 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
17 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 16:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 17:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 19:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x96c5d7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x96c5ccb0 mach_msg + 68
2 com.apple.CoreFoundation 0x92506f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x9250c95f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x9250c01a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x9250be8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x957bf37a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x95823448 -[NSThread main] + 45
8 com.apple.Foundation 0x958233cb __NSThread__main__ + 1396
9 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
10 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 21:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x96c5fc72 __semwait_signal + 10
1 libsystem_c.dylib 0x97263a55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x95824935 +[NSThread sleepForTimeInterval:] + 151
3 com.apple.iPhoto 0x0068dc94 0xbf000 + 6089876
4 com.apple.CoreFoundation 0x925627bd __invoking___ + 29
5 com.apple.CoreFoundation 0x925626f7 -[NSInvocation invoke] + 279
6 com.apple.Foundation 0x958249ad -[NSInvocationOperation main] + 81
7 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
8 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
9 com.apple.Foundation 0x95824039 __block_global_6 + 135
10 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
12 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
13 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
14 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 22:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 23:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x96c5fbe6 __select + 10
1 com.apple.CoreFoundation 0x92550650 __CFSocketManager + 1632
2 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
3 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 24:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x96c5fc72 __semwait_signal + 10
1 libsystem_c.dylib 0x97263a55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x95824935 +[NSThread sleepForTimeInterval:] + 151
3 com.apple.iPhoto 0x0068dc94 0xbf000 + 6089876
4 com.apple.CoreFoundation 0x925627bd __invoking___ + 29
5 com.apple.CoreFoundation 0x925626f7 -[NSInvocation invoke] + 279
6 com.apple.Foundation 0x958249ad -[NSInvocationOperation main] + 81
7 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
8 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
9 com.apple.Foundation 0x95824039 __block_global_6 + 135
10 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
12 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
13 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
14 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 25:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x96c5fc72 __semwait_signal + 10
1 libsystem_c.dylib 0x97263a55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x95824935 +[NSThread sleepForTimeInterval:] + 151
3 com.apple.iPhoto 0x0068dc94 0xbf000 + 6089876
4 com.apple.CoreFoundation 0x925627bd __invoking___ + 29
5 com.apple.CoreFoundation 0x925626f7 -[NSInvocation invoke] + 279
6 com.apple.Foundation 0x958249ad -[NSInvocationOperation main] + 81
7 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
8 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
9 com.apple.Foundation 0x95824039 __block_global_6 + 135
10 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
12 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
13 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
14 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 26:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x96c5fc72 __semwait_signal + 10
1 libsystem_c.dylib 0x97263a55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x95824935 +[NSThread sleepForTimeInterval:] + 151
3 com.apple.iPhoto 0x0068dc94 0xbf000 + 6089876
4 com.apple.CoreFoundation 0x925627bd __invoking___ + 29
5 com.apple.CoreFoundation 0x925626f7 -[NSInvocation invoke] + 279
6 com.apple.Foundation 0x958249ad -[NSInvocationOperation main] + 81
7 com.apple.Foundation 0x9581c259 -[__NSOperationInternal start] + 740
8 com.apple.Foundation 0x9581bf64 -[NSOperation start] + 67
9 com.apple.Foundation 0x95824039 __block_global_6 + 135
10 libdispatch.dylib 0x96975f8f _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x96971c82 _dispatch_client_callout + 46
12 libdispatch.dylib 0x96972f02 _dispatch_worker_thread2 + 285
13 libsystem_c.dylib 0x971dbe72 _pthread_wqthread + 441
14 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 27:
0 libsystem_kernel.dylib 0x96c600ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x971dc0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x971dbe79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x971c3d2a start_wqthread + 30
Thread 28:: CVDisplayLink
0 libsystem_kernel.dylib 0x96c5f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x971de280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x97264095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x982a715a CVDisplayLink::runIOThread() + 912
4 com.apple.CoreVideo 0x982a6db2 startIOThread(void*) + 160
5 libsystem_c.dylib 0x971d95b7 _pthread_start + 344
6 libsystem_c.dylib 0x971c3d4e thread_start + 34
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0xb030abe0 ecx: 0x00000000 edx: 0x00000000
edi: 0x962fe459 esi: 0x842702f0 ebp: 0xb030a3a8 esp: 0xb030a3a0
ss: 0x00000023 efl: 0x00000286 eip: 0x926116a7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x84271000
Logical CPU: 2
Binary Images:
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0xf49000 - 0x1023ffc org.python.python (2.6.7 - 2.6.7) <FA305A16-14DB-3062-BB61-3944ED836202> /System/Library/Frameworks/Python.framework/Versions/2.6/Python
0x106d000 - 0x1075ffb com.apple.PhotoFoundation (1.0 - 20.12) <6DEFC232-B843-3848-908E-25AF929E9026> /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/PhotoFoundation
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0x134f000 - 0x1354ff7 com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <6B675B59-ED97-35F8-89CB-79F387A05EA5> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration
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0x14c1000 - 0x1541fff com.apple.iLifeMediaBrowser (2.7.4 - 546.7) <130581CE-0699-3524-B487-726353FDDF96> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x1585000 - 0x16a4ffb com.apple.WebKit (8536 - 8536.30.1) <4A5E9136-681F-3AB1-AD69-B59F2B9126E7> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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0x1c0e000 - 0x1ea1ffb com.apple.iLifePageLayout (1.3 - 210.38) <12AF048A-AAEE-39D3-B25C-383E9C5FB855> /Applications/iPhoto.app/Contents/Frameworks/iLifePageLayout.framework/Versions /A/iLifePageLayout
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0x2262000 - 0x228dffb com.apple.ProUtils (1.1 - 220.17) <3D8B203C-20D3-30FA-9A22-C88C11B60C41> /Applications/iPhoto.app/Contents/Frameworks/ProUtils.framework/Versions/A/ProU tils
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0x26aa000 - 0x2c0cfff com.apple.RedRock (1.9.4 - 321.1) <7D29E84D-9336-3912-BA5C-EA8125553945> /Applications/iPhoto.app/Contents/Frameworks/RedRock.framework/Versions/A/RedRo ck
0x2e27000 - 0x2e4bfff com.apple.AOSAccounts (1.1.2 - 1.1.95) <6C931BC9-7C14-3F67-86F5-EBE2916E0670> /System/Library/PrivateFrameworks/AOSAccounts.framework/Versions/A/AOSAccounts
0x2e66000 - 0x2e66fff com.apple.SafariServices.framework (8536 - 8536.30.1) <3078D35C-62DE-343E-AFE9-5418230836B9> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
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0x4d50000 - 0x4eb7fff +eOkaoFr.dylib (1) <E355FB47-C5EF-50CF-621A-9B17A50E2850> /Applications/iPhoto.app/Contents/Frameworks/iLifeFaceRecognition.framework/Ver sions/A/Resources/eOkaoFr.dylib
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0x4f31000 - 0x4f32ff5 +cl_kernels (???) <D19CE18C-8EEA-4495-8E0C-A04F9E8CC607> cl_kernels
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0x15f33000 - 0x15f52ffb com.apple.iPhoto.FlickrPublisher (1.2 - 1.2) <59CD840A-81FA-31EC-B145-C86D5B3BB95C> /Applications/iPhoto.app/Contents/PlugIns/FlickrPublisher.publisher/Contents/Ma cOS/FlickrPublisher
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0x15f65000 - 0x15f68fff com.apple.iphoto.accountconfig.Flickr (1.1 - 1) <C1432242-CA83-3C06-BEE8-B80E8FBF1BA4> /Applications/iPhoto.app/Contents/PlugIns/Flickr.accountconfigplugin/Contents/M acOS/Flickr
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0x15fd1000 - 0x16007ffb com.apple.iPhoto.MobileMePublisher (1.2 - 1.2) <D2064089-2D14-3267-A3A0-CF2CD8D6EFA0> /Applications/iPhoto.app/Contents/PlugIns/MobileMePublisher.publisher/Contents/ MacOS/MobileMePublisher
0x16016000 - 0x1602afff com.apple.iPhoto.SharedPhotoStreamPublisher (1.0 - 1.0) <EEAC77E3-56B0-3E97-877E-FBB191620629> /Applications/iPhoto.app/Contents/PlugIns/SharedPhotoStreamPublisher.publisher/ Contents/MacOS/SharedPhotoStreamPublisher
0x16082000 - 0x16083ffd com.apple.textencoding.unicode (2.5 - 2.5) <4E2ABBEB-1F0D-3C06-BA0C-C3CEDDF17BD2> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x8febe000 - 0x8fef0e57 dyld (210.2.3) <4D38DEED-9837-3202-B8E9-41272D01EA2C> /usr/lib/dyld
0x90007000 - 0x90008fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x90009000 - 0x902a3ff7 com.apple.AddressBook.framework (7.1 - 1170) <9A7DDF7F-5081-3708-8965-E564953EEE39> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x902a4000 - 0x902e6ffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9032d000 - 0x9038efff com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <A3B911DB-77DF-3037-A47A-634B08E5727D> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9038f000 - 0x90414ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x90415000 - 0x904b5ff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x904b6000 - 0x9050ffff com.apple.QuickLookFramework (4.0 - 555.5) <4E381B7B-7EB5-37FD-9BA7-517DB48D07A7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x90510000 - 0x90514ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x90515000 - 0x90911feb com.apple.VideoToolbox (1.0 - 926.104) <4275B89E-F826-3F65-ACE1-89052A9CAC6B> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x90912000 - 0x90952fff com.apple.MediaKit (14 - 687) <8735A76E-7766-33F5-B3D2-86630070A1BA> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x90953000 - 0x90bacff5 com.apple.JavaScriptCore (8536 - 8536.30) <24A2ACA7-6E51-30C6-B9AE-17A77E511735> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x90bad000 - 0x90c07ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x90c08000 - 0x90cfcff3 com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x90cfd000 - 0x90d16fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90d17000 - 0x90d1bfff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x90d1c000 - 0x90d2afff com.apple.opengl (1.8.9 - 1.8.9) <1872D2CD-00A8-30D1-8ECC-B663F4E4C530> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x90d2b000 - 0x90dffff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x90e00000 - 0x90e45ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x90e94000 - 0x90f8cff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x90f8d000 - 0x90fb2ff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x90fb3000 - 0x90fbdffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x90fbe000 - 0x91022ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x91023000 - 0x910e1ff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x910e2000 - 0x911edff7 libJP2.dylib (850) <3FFCEFA6-317A-34AF-8D99-AEBB017543C5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x911ee000 - 0x91204fff com.apple.CFOpenDirectory (10.8 - 151.10) <CDA91E5D-6F99-3001-BD31-82585FCF5CA2> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x91205000 - 0x9125ffff com.apple.Symbolication (1.3 - 93) <227F64A9-FC28-3680-BE92-FFAE86FD4866> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x91260000 - 0x912cfffb com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x91649000 - 0x9167eff7 com.apple.framework.internetaccounts (2.1 - 210) <553BF1E7-B26F-3BE7-BAA9-D80E53E73B0D> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x9167f000 - 0x916fbff3 com.apple.Metadata (10.7.0 - 707.11) <F9BB5BBE-69D0-3309-8280-2303EB1DC455> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x916fc000 - 0x91709ff7 com.appleThat was only a test. If the new library didn't crash it means your old library is damaged and needs repairing. Therefore apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with
Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT
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