I'm disgusted with Verizon right now and want out

Question

I can't believe what Verizon has done to me over the last couple of months.  It can't even be legal.  I've had Verizon cell phones for 12 years.
A couple of months ago, I casually called out of curiosity to see how much it would cost to upgrade my phone.  The guy I spoke to, "Kyle," told me if I were to upgrade my Omnia to an Omnia 2, it would cost $70 after an instant rebate and credit I had on my account for a 1 year extension.  I was only casually interested, but he convinced me, and I verbally agreed to a 1 year extension, (My contract was up) for sixty nine dollars and change.  I should have paid it then, but asked him to just bill my account.  Everything was very very clear, and if it wasn't how he explained it to me, I certainly wouldn't have agreed to it.
My next bill, I got charged $289 for the phone.  I couldn't believe it...  I spent 3 hours (no exaggeration) talking to different customer service guys trying to get this fixed.   They looked in the computer and said there were no notes about the conversation and all said "Sorry, nothing we can do."  I asked to talk to supervisors, and they said they would call me back, and never did.  Importantly, I was also promised an "instant rebate," and not only didn't get it, but didnt get a mail in either!! 
I was back on the phone the next day, pleading my case to customer service again, for my entire lunch hour, and the best suggestion, at least from the ones that didn't put me on hold indefinitely, was that I could upgrade to the 2 year contract and they would credit my account $125.  So, the verbal contract that I agreed to on the phone was enough to lock me in for a year, but the price they agreed to bill me was not legally binding apparently.   I tried to tell them I never agreed to pay that price, and certainly wouldn't have!!  Nobody cared.  I told them I wanted out, and I wanted to send back the phone, which I didn't need, and had only casual interest in.  I was ignored.
 Stressed out of my mind, and only wanting what was clearly promised to me on the phone, or to simply nullify the contract, I called again that night, and a much friendlier cust service guy told me the same, that I had to upgrade to 2 years, and that they would send me a mail in rebate, and it would knock the price down.  Defeated, I agreed.  I recieved a rebate with an "Invalid purchase date" and am screwed out of that as well.  Here I am with a phone I was ILLEGALLY baited into buying, never wanted for 2 years, and have no recourse whatsoever.
 And of course, now the Droid X comes out... That would have been worth 2 years, but I'm screwed because of a lie, baited with a false price, which was a mistake on their part that I became responsible for against my will ,jerked around for many hours on the phone, and topped off with an invalid rebate.  I am beyond disgusted.. Again, 12 years of patronage, and this is what I get..

Answer 1

lewisr13 wrote:
budone wrote:
natalatalie2 wrote:
they legally have to record those conversations. call back and tell them you want them to pull the recording. report them to the bbb if they won't and they'll get it resolved for you.
You dug up a two month post to respond to??? I suspect the OP is long gone. And no, recordings are VZW property and can not be 'Pulled' for a subscriber. Besides recordings from Aug or July I am sure have been recorded over a couple times by now
Actually 14 months.
I need to quit living in the past!