I'm getting a error message when using Apple Configurator "unable to send ClearPasscode command to device"

I'm getting a error message when using Apple Configurator "unable to send ClearPasscode command to device"

Yes, that is correct.  My spreadsheet has the following information in those cells if you want to compare yours on Monday:
Product Type
Application
|
AdamId:
<and a 9 digit number>
I ended up bringing the Macbook Pro home with me after struggling with it for a half hour at the end of a long day. I called and within 5 minutes the problem was corrected.  The technician said they were getting calls all day. 

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