I'm getting the grey screen during start up and can't boot the computer. I did a cmnd R but worried it would automatically wipe my hard drive and reinstall OS. Is there a risk at cmnd R will result in wiped HD without me actively making that choice?
I'm getting the grey screen during start up and can't boot the computer - MacBook Pro with lion.
I did a command r after doing some research but got nervous that it would automatically wipe my hard drive and reinstall OS.
I was nervous because it asked me for language for software use before any options were presented (such as repair via disk utility). It looked similar to an OS install.So I powered off....Is there a risk at command r will result in wiped HD without me actively making that choice?
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless.
Similar Messages
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Hello- My laptop needs the OS X recovery run. Can I download the software directly to a thumb drive without affecting my desktop unit? The Geek Squad said they need to wipe my hard drive and re-install the operating system. Thanks.
They already damaged you Mac by fooling with the BootCamp partition without knowing what they were doing. I wouldn't suggest haveing them help you do anything.
Here is the article that describes the Recovery HD: http://support.apple.com/kb/HT4718?viewlocale=en_US&locale=en_US
First, see if you can boot into the Recovery HD. Restart and hold down cmd-r until you see the gray screen. It should boot into Recovery. If your Mac shipped with Lion or Mountain Lion, it will boot into Internet Recovery if it cannot boot into the Recovery HD on the hard drive.
They should have tried this at the store. -
i can't import any photos. 'Could not copy to requested location' is the given but i have tried importing to both hard drive and external drive. Help please ?
Most likely, the "requested location" where you are trying to copy files to does not have WRITE permission, and so you need to change the permissions.
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How do I wipe my hard drive and start again iMac ?
My hard drive is now full of junk and I want to wipe my hard drive and re-instal from time machine.
Not quite sure how to start.Safari Bookmarks are in ~/Library/Safari/Bookmarks.plist
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Why does my 27" iMac running OS 10.6.8 hang on the grey screen at start up?
My 27" iMac, running OS 10.6.8, has started running slowly when loading Apps and when running Safari. Also, when powered, on It has started stopping on the grey screen before the Apple logo displays. To get past this I must turn the Mac off and then back on. Does anyone know what would be causing this behaviour and what I should try for a fix?
It could be a sign of an impending harddrive failure. If you don't backup regularly, I would strongly suggest you start. Don't run ANY anti-virus software as it really messes with your system and if you do regular software updates you'll be fine there.
OnyX for MAC is a good application to clean out those cob webs:
OnyX for Mac
http://www.macupdate.com/app/mac/11582/onyx
http://helpdesk.hsc.unt.edu/wp-content/uploads/2010/02/Mac-OS-X-10.6-run-OnyX.pd f -
I-MAC has the grey screen on start up, then shuts down after trying to load (bar shows 30%).
Shutdown my I-mac and next morning the grey screen appears with a loading bar which gets to 30% and then i-MAC shutsdown. Went into Utilities and it shows my files etc. but the verify and the repair disk have not corrected the issue(s).
What else can I do before I take it to the apple support. I live in Brunei and past history suggests that the Apple Support will just erase everything on the drive and I will lose the lot. I just want the photos and my own CD loaded music.
Any suggestions would be welcome.Look at this: http://support.apple.com/kb/ts2570
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Won't get past grey screen while starting up....please help
ya my g4 powerbook will get to the grey screen with the spinning gear but won't go no further. If this is a simple fix please let me know.
I had exactly the same problem after updating my pb G4 to 10.4.7 (combo). It crashed and would not restart up past the grey screen. I tried everything for hours...from safe mode, single-user mode, start off cd, target firewire, to reset PMU, PRAM and NVRAM. Nothing worked. The HD wasn't even appearing !
Thinking the HD was dead, I just almost went to buy a new one (or even a new MacBook .
Fortunately some time ago I bought a version of DiskWarrior and started from the CD. After running for 9 hours and freezing several times, it found and repaired hundreds of errors. But still it wouldn't start. At least the HD appeared now in target mode so I backuped my files, started from the OSX CD, deleted my HD and reinstalled OSX, updated 10.4.6 and my Powerbook runs like new... I'll wait a bit before updating to 10.4.7 again !
Hope this helps.
Wycat -
Doesn't get passed grey screen on start up...
I turned my macbook pro off for the first time in a while. it ha some software updates to process.
When i turned it back on it goe no further than the gray scree?
Help.Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
Was wondering if anyone can help...I am not very computer friendly but want to be able to edit my photos, use them as jpegs, order prints etc. When I double click on a thumbnail ( am presuming the thumbnails are the small photos ) I get a grey screen with an exclamation mark on it. I cannot drag the thumbnail onto the desk top it just pings back. This doesn't happen with all the thumbnails and has been a problem since we upgraded to snowleopard. I recently reinstalled photos from the memory card from my camera and they are alright. I am presuming that the old photos are stuck in there somewhere if only I knew the right buttons to press to get them out. Thanks, Jane Thomas
Easiest: Restore from your back up.
Otherwise:
Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
2. Download <a href="http://www.fatcatsoftware.com/iplm/"><b><u>iPhoto Library Manager</b></u></a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 6* library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption. -
How can I wipe my hard drive and restore to factory settings without the use of the original OS CD?
I have a 2010 MacBook and I need to wipe the hard drive and restore to factory settings.
The problem is that even though I have the original disc, the CD drive has stopped functioning and will reject any disc put into it.
Therefore, is there another method to do this without the CD?Not very easily. To restore to factory software you need the original installation DVD (CDs).
If you have another Mac which is the same make and model so that those installation DVD (CDs) would work, you can use a Firewire cable between the 2 Macs and then put your Mac to be reset into Target mode and use the other Mac to install the software. However I suspect that is unlikely. -
Can't get past grey screen at start up (Late 2008 MBP)
Hi all, I have a late 2008, 15inch MacBook Pro. 2.4 GHz, with 4 GB DDR3 RAM, running Mavericks 10.9.2
Symptoms
my problems started after finally upgrading to Mavericks 2-3 months ago. Upon restarting after the install I could only get to the grey/white screen, then it would either freeze, or restart (with a 'your computer was started because of an error' screen). This would go in a cycle half a dozen or so times before eventually starting up, and everything would then work as usual. Now however, it will not start up. It will boot up in Safe Mode every time.
What I have tried
SMC Reset
NVRAM/PRAM reset
Have taken out additionally purchased RAM and tried booting without it
Tried booting without any peripherals plugged in
Repaired Disk with Disk Utility
Run Cleaning and Maintenance software with Onyx
Erased disk (after backing up of course) and tried clean install of OS X from USB (the DVD drive failed some time ago and as such I cannot boot from disc, nor can I conduct a Hardware Test.
I haven taken my machine to an Apple Certified retailer/repair outlet (there is no Apple Store near me anymore), at first they said they couldn't find the problem, then told me the hard drive had failed, which I'm pretty sure is not the case. The error message screen implies my problems may be due to kernel panics, which I don't really understand quite honestly.
I have spent a lot of time researching these issues on the internet and have come across many cases that are similar and have tried all the suggested fixes. The solutions in the cases that have been resolved have not worked for me either unfortunately.
I think that's everything. If anyone can help or has any suggestions for things I may not have tried, I'd be very grateful. I can provide a recent Crash Report if necessary.
Many thanksHey, thanks for taking the time to reply.
Here is the most recent panic report, minus the header.
Sun May 4 14:01:58 2014
panic(cpu 1 caller 0xffffff80002dbe7e): Kernel trap at 0xffffff7f811e20a1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000000e7fb000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0xffffff80654f3000, RCX: 0x00000000015d0000, RDX: 0xffffff800b21b7f0
RSP: 0xffffff807a23b780, RBP: 0xffffff807a23b790, RSI: 0x0000000000007059, RDI: 0xffffff80654f3000
R8: 0xffffff807a23b4a8, R9: 0x0000000000000000, R10: 0xffffff807a23b4a0, R11: 0x0000000000ffffff
R12: 0xffffff80654f3000, R13: 0xffffff8000903760, R14: 0xffffff80654f3000, R15: 0xffffff80654f3000
RFL: 0x0000000000010297, RIP: 0xffffff7f811e20a1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807a23b410 : 0xffffff8000222fa9
0xffffff807a23b490 : 0xffffff80002dbe7e
0xffffff807a23b660 : 0xffffff80002f3376
0xffffff807a23b680 : 0xffffff7f811e20a1
0xffffff807a23b790 : 0xffffff7f811d6b89
0xffffff807a23b7c0 : 0xffffff7f811d6a05
0xffffff807a23b820 : 0xffffff7f811d8b44
0xffffff807a23b9b0 : 0xffffff7f80ff1b34
0xffffff807a23ba30 : 0xffffff7f80fa5b35
0xffffff807a23bb60 : 0xffffff7f80fa4b3f
0xffffff807a23bbd0 : 0xffffff7f80ff2ba2
0xffffff807a23bc10 : 0xffffff7f80f20522
0xffffff807a23bca0 : 0xffffff7f80f187a3
0xffffff807a23bce0 : 0xffffff7f80ff32f8
0xffffff807a23bd30 : 0xffffff8000695733
0xffffff807a23bd90 : 0xffffff80006caca5
0xffffff807a23be00 : 0xffffff80002b60ab
0xffffff807a23be50 : 0xffffff8000226bf1
0xffffff807a23be80 : 0xffffff80002139f5
0xffffff807a23bef0 : 0xffffff800021e043
0xffffff807a23bf70 : 0xffffff80002c97bd
0xffffff807a23bfb0 : 0xffffff80002f3b96
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000->0xffffff7f80f45fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f80fa3000->0xffffff7f80fb0fff
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f80ff0000->0xffffff7f81257fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f80fa3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000
BSD process name corresponding to current thread: WindowServer
Boot args: -x
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
System model name: MacBookPro5,1 (Mac-F42D86C8)
System uptime in nanoseconds: 86865650539
last loaded kext at 86846961429: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f815cc000, size 28672)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.2.4
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.driver.XsanFilter 404
com.apple.BootCache 35
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.nvenet 2.0.21
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.security.quarantine 3
com.apple.nke.applicationfirewall 153
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOReportFamily 23
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Thanks again for your help, very much appreciated. -
Could the grey screen on start up mean a harddrive failyre?
I have been having a problem with starting my IMAC G5. I am running OS X (10.3.9) and have had the machine since March 2005. This started two weeks ago and has gotten worse since then. It makes the start up chimes and goes to a grey screen and sometimes the grey screed with the Apple logo and then just stops, there is no spin sound either. For a while it would finally start after three or four trys, several days later I had to start using install disk 1 to get it started. Even with that it would take two or three trys.
I used the hardware test disk that came with the machine and it showed everything fine. Next I used the start up disk 1 with c key down and used disk utility and ran verify disk permissions and then repair permissions. everything was checked and repaired. I then ran disk repair just in case and it checked out ok also. I thought I had it fixed.
The next day could not get it to start up. Stopped at grey screen. I got the disk 1 out again and rebooted to install disk to go through it again but this time no harddrive was showing, only my install disk. rebooted again and got the same thing. Third time I had the harddrive back. Did the thing again. etc
Rebooted and everything worked fine till the next day. Repeat same thing all over.
I think that the harddrive for some reason is not turning on and that is the problem. Is it a drive going out? Software?
Two weeks worth of this. I have the Apple Care protection plan. Is it time to call them?
Thanks,
DickDick,
If you have gone through all of the steps/suggestions stated in the above link and its associated links and if you choose to try Tech Tool and have no luck then it is probably time to try a reinstall of your system. If for any reason that you cannot do that at this time then, yes, I think it is probably time to talk to someone at Apple Care.
It would seem that you have exhausted all remedies other than that that I can think of and apparently others that have posted to your topics.
The only causes of grey screen startup that I have seen have been due to hardware or software conflicts and are usually to my knowledge corrected when these are corrected (such as bad ram, conflicting software, pci cards, bad USB devices etc.) I would truly be surprised that it would be a bad drive causing those symptons but I have been surprised before.....
Good luck,
littleshoulders [:-) -
WHY IS MY MACBOOKPRO 13INCH THAT I GOT LAST YEAR STUCK ON THE GREY SCREEN AT START UP?
looking to solve the startup issue with my macbook pro
Try booting while holding down command and R keys. Further directions here:
http://www.apple.com/osx/recovery/
When you get to the screen shown on the page, select Disk Utility, then Continue.
In DU, select the hard drive on the left, the First Aid tab on the right, and click Repair Disk.
If the repair works, quit DU and restart. -
I would like to upgrade hard drive and start with clean OS how is this done?
I have a mac book pro and would like to install a new hard drive with the latest OS. I dont care about previous data just a clean start. What is then best method to this approach?
Thanks!!Command R you have access to Disk Utility and the OS install.
http://mashable.com/2013/10/23/clean-install-os-x-mavericks/
check your compatibility
To install Mavericks, you need one of these Macs:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later),
MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
Your Mac also needs:
OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed
2 GB or more of memory
8 GB or more of available space -
Grey Screen at start-up - Troubleshoot harddrive and/or logic board?
Hi everyone. Sorry for the lengthy post, but hopefully you can help me - I've spent a lot of time on the boards already, but hoped you could clarify some things.
The problem is my Powerbook will not get past the grey screen at start-up. It will not boot off the 10.5 install disk and I can't eject the install disk to run the hardware test disk. Removing 3rd party ram, resetting PRAM, NVRAM, attempting to boot in 'safe' mode haven't helped. The harddrive is softly clicking/searching.
So some questions:
1) Is it possible that an interrupted time machine backup will bork the drive to the point where it wont boot? (See back-story below). I wouldn't have thought so, but prove me wrong.
2) Should I be able to boot from the install disk if the harddrive is stuffed?
3) If it is hardware, it's either the logic board or the drive. Is there any way to determine what it is (eg: is it possible to do a remote hardware test?)
Edit: Just tried mounting the drive in target disk mode using an iBook, but it wouldn't mount. Powerbook displays a black screen.
Oh, and I should point out that this is well out of warranty and any fixes would have to be cheap : ). Basically I need to determine if it's the drive or the logic board, preferably without having to buy and install a new drive when it may not be the problem.
Any help or advice would be appreciated.
Cheers
- Ben
Here's the back story if it's any help; recently upgraded to 10.5, created a base install disk image of all installed and registered apps (in the event that my drive failed). Copied data etc from the previous system over. It ran fine for a few days. This morning I ran time machine for the first time, left the computer for a while, came back and the screen was black (as if it was just displaying black, as opposed to off). Thinking it was just a display issue (which I've seen before), I put the system to sleep (power button, then 's'), woke it up again; still black. So I forced a shut down (wouldn't allow me to do a normal shut down, because dialogue boxes must have been preventing it) and on boot I got the grey screen.
-------Hi Ben W. I don't have a good answer for you, but based on your information and what you've done, I think I would try starting the machine after disconnecting the harddrive. That requires taking the top off first, for which instructions are on ifixit.com.
I can conjecture that a blown HD is preventing normal operation, perhaps sucking the power down, disrupting the optical drive, etc. This is purely conjecture, but costs you nothing but your time. If this turns out to be the case, I figure the optical drive should start responding again (hold C key during reboot, etc).
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