I'm having problems with my ringtones please help

I have tried everything to fix my BB Curve problem even down to the battery.   I have custom ringtones set for my husband and other family members.  So whenever they call or text I know who it is..  Now my issue is that if I get a text from my son his ringtone will sound than if I get a standard text my son's ringtone will go again.  Not the default for just regular ringtones.  I took off my facebook becuase someone said that could be a problem.  Verizon sent me a new phone and I entered everything manually so if there was something wrong I wouldn't transfer the problem to the new phone.  It's not fixed.  If someone could please help me.  I'm getting ready to turn my BB off completely it's that frustrating.  Thank you for any help.

It sounds as if you are saying that any "non-specific" SMS sender receives that text tone of the last one you have set a personal tone for who has texted you?
I don't know.  I can only say that if you use those instructon in the guideline, they work.
There is a user here named Cathlabnurse, she has a good understanding of these settings... Maybe you could send her a Private Message to review your settings with you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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