I'm having trouble downloading Mountain Lion from the app store with a long "waiting" time

I tried to download mountain lion from the app store, but it has been in the "waiting" mode on my desktop for some time... What should I do?

http://www.apple.com/support/mac/app-store/contact.html?form=account

Similar Messages

  • Trouble downloading Mountain Lion from the App Store

    Hi!
    I am currently running snow leopard 10.6.8.  I have updated all of my software, run time machine, and backblaze.  I have purchased Mountain Lion through the App Store, but have tried to download it three times without success.  I get a pop up window about 3/4 of the way through the download that says "download failed" , check our internet connection.  I have checked it in the Systems Preferneces and I have green buttons on both the ethernet and wireless connections.
    Any suggestions for how I can successfully download and install Mountain Lion?
    Thanks!
    Kim

    It won't mess up your computer.
    What is Safe Boot, Safe Mode?
    Of course, you have backups. Right?

  • I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    Mac App Store: Hiding and unhiding purchases
              http://support.apple.com/kb/HT4928

  • Unable to download Mountain Lion from the App store

    Hi, when I try to download Mountain Lion from the app store I get the message, " The product distribution file could not be verified ... " Obviously I'm doing something really stupid. Advice welcome!
    Thanks

    A belated thanks for your help. I'd never have solved it otherwise. Maybe Apple could change the automatic reply that I got initially ("The product distribution file could not be verified ....") othewise they risk loosing customers.
    Thanks again.

  • I cannot download mountain lion from the App Store

    I am unable to download Mountain Lion from the App Store, I keep getting an error every time I try to purchase the app, I have been trying for a week but no luck.
    Can someone please help.
    My current opperating system is Lion, which has been updated from Snow Leopard.

    Yes, my Imac is a 2010 model, and I have checked the requirements, they are all fine.
    The error message is
    The product distribution file could not be verified. It may be damaged or was not signed.
    do you have any suggestions?
    Thank you

  • I can't download Mountain Lion from the App Store; it tells me that the product distribution file cannot be verified. What can I do?

    I can't download Mountain Lion from the App Store; it tells me that the product distribution file cannot be verified. What does that mean, and what can I do?

    Try starting in safe mode, holding the Shift key while your computer is starting. After starting in safe mode, open the App Store and download Mountain Lion

  • I have downloaded mountain lion from the app store. How do I install it

    i have downloaded mountain lion from the app store. How do I install it

    Click the Install button in the App Store
    Allan

  • How do you erase and reinstall a hard drive without a disc? I bought this mac book pro under a year ago and am pretty sure i downloaded mountain lion from the app store. Basically Im having startup issues and this is the final step Ive reached

    when I start my laptop it loads a third of the way and shuts down automaticallyI've tried to safe boot, repairing discs and clearing RAM but nothing has worked. basically I've come to the final step of having to a erase my hard drive and reinstall mountain lion however Apple support suggest that I install from a disc however I installed mountain lion from the App Store. can anyone help me go about this?

    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • I keep getting "hash mismatch" when trying to download Mountain Lion from the App store

    I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)

    -  Temporarily disable anti virus software if installed.
    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select Mountain Lion. Then right or control click where you see Installed then click Install.
    Make sure and use the same Apple ID used for the original purchase.

  • Why cant I download Mountain Lion from the app store??? the message pops up telling me to agree to the new terms and conditions, and I do so, then it pops back up... im just going in a little circle with no end... help??

    I click "buy now" and this pops up
    Then I press "ok".. Click the check box... then "agree"... and back to the top image... and thats it, over and over again... ***?

    Hello,
    I also have the same issue here. I can't even buy new apps. You can see more of my problem here:
    https://discussions.apple.com/thread/4379941?tstart=0
    It seems to be some kind of wide-spread problem since discussions are appearing in the Mac App Store forum. I already contacted the Mac App Store support page located here:
    https://expresslane.apple.com/Issues.action
    Hope this helps and don't worry you don't seem to be the only person with the issue...

  • TS1702 how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space

    how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
    Thanks

    You can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
    Freeing Up Space on The Hard Drive
      1. See Lion/Mountain Lion/Mavericks' Storage Display.
      2. You can remove data from your Home folder except for the /Home/Library/ folder.
      3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
      4. Also see Freeing space on your Mac OS X startup disk.
      5. See Where did my Disk Space go?.
      6. See The Storage Display.
    You must Empty the Trash in order to recover the space they occupied on the hard drive.
    You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
    Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

  • I have downloaded OS X Mountain Lion from the App Store. It took two hours to download but now its not running and I have no idea how to make it run!

    I have downloaded OS X Mountain Lion from the App Store. It took two hours to download but now its not running and I have no idea how to make it run!
    Download was complete and I accepted everything and restarted computer but its still running 10.7.5
    Any idea how to get OS X Mountain Lion to run?

    What you donwloaded was the OS installer. You still have to do the installation.
    To get started, double click on the download, then double click again and follow instructions.

  • I've downloaded OS X Mountain Lion from the App store , it still shows download on purchases . I've downloaded multiple time and still shows download.

    I've downloaded OS X Mountain Lion from the App store , it still shows download on purchases . I've downloaded multiple times and still shows download in App store purchasesSoftware is showing OS X 10.8.3 .

    Is this what you see?
    That Download button is telling you it is available for downloading. Since you have paid for it and you are entitled to multiple downloads, that button is correct.

  • I downloaded the mountain lion from the app store and it downloaded. when i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space!

    I downloaded the mountain lion from the app store and it downloaded. When i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space! HELP and i cannot return to my desktop with the old sofware so i cant use my computer normaly

    This error means that your hard drive is badly corrupt and cannot be repaired by Disk Utility. Since you say you don't have backups, this is very bad news. You may already have lost data irrevocably.
    First order of business needs to be backing up whatever you can, but this may be difficult to do if the machine won't start up any more. See step 1 of the following post:
    https://discussions.apple.com/message/21614450#21614450
    Once you have backed up your data, you can address the other issues.

  • Redownloading OS X Mountain Lion from the App Store

    Hi,
    i need to re-download OS X Mountain Lion from the App Store, but cannot find the download. Trying to use my redeem code from the OS X Developer Programms tells me that the software is not available.
    How can i redownload the DMG to install Mountain Lion again ?
    Cheers,
    Oliver

    The redemption code can only be used once. If you downloaded Mountain Lion already, then in App Store sign in with the proper Apple ID. Click on the Purchases icon. Search the list for your download. If you don't see it then it may be hidden: Mac App Store- Hiding and unhiding purchases.
    If you are trying to download beta software, then:
    Please don't post here about beta software. There are confidential forums set aside for developers to use. Developer Forums. If you are a paid developer or seed tester then it's a violation of your NDA to post in these forums. If you aren't a developer or seed tester then you have an illegal copy.

Maybe you are looking for