I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

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Trying to print a book with Aperture 2.1.4, everything went well until the final step "uploading files to server" -- it's been spinning for an hour, "status" still reads 0%, "pause task" and "cancel task" buttons are grayed out in Activity window.

everything went well until the final step "uploading files to server" -- it's been spinning for an hour, "status" still reads 0%, "pause task" and "cancel task" buttons are grayed out in Activity window. Any ideas?

everything went well until the final step "uploading files to server" -- it's been spinning for an hour, "status" still reads 0%, "pause task" and "cancel task" buttons are grayed out in Activity window. Any ideas?

How can I get rid of the spinning colored ball?? I has been spinning on the page that i have to put in my password. I have been waiting for 3 hours !

I just purchases my macbook pro about two weeks ago. There is a spinning colored ball on the page where i put in my password to log in. It has been spinning for three hours. What am i suppose to do??

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

I tried to update my iphone 5 to iOS8 this morning and now it has been frozen for 5 hours, help?

Hi all, so this morning I tried to update my iPhone 5 to the new iOS8 and my phone has now been frozen for 5+ hours along with leaving the update incomplete. Does anyone have any idea on how to fix this? Cheers

Hello e.d3,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you are unable to update your iOS device please follow the troubleshooting steps in the article below.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.

HT1338 Could you please help me with the problem. I have mac os 10.7.4 on my macbook pro retina and want to update it to 10.7.5. I had been waiting for 2 hours to do it, but then it appeared that it was impossible. What should I do?

Could you please help me with the problem. I have macbook with retina with mac os 10.7.4 ann want to update it to mac os 10.7.5. I had been waiting for 2 hours to do it and had tried 3 times but it appeared that it was impossible. What should I do?

You can download the standalone updates:
OS X Lion Update 10.7.5 (Client Combo)
OS X Lion 10.7.5 Supplemental Update

My iPhone 4 has been dead for 24 hours and it has been charging for 12 hours. I have tried holding the home and lock button down but it still has the black screen, what is wrong with it? It just randomly died on means won't turn back on

My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.

Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.

I have been trying to download l OS X Mavericks to upgrade from snow leopard. I had a miss download right now in my tool bar there is a OS X Mavericks Icon that says-Waiting... this has been there for 4 hours when I click on it, cancel donwload? or paus

I have been trying to download l OS X Mavericks to upgrade from snow leopard. I had a miss download right now in my tool bar there is a OS X Mavericks Icon that says-Waiting... this has been there for 4 hours when I click on it, cancel donwload? or (pause grayed out) or the options. I have tried this 6 times. I used the app in the Mac App Store. thanks KJG43

The installer is over 5Gb's and could take many hours to download.
Check the download status in the App Store application.

HT4623 how do i stop the ios 7 update; "verifying update" has been spinning for at least 7 hours

how do i stop the ios 7 update;"verifying update" has been spinning for at least 7 hours.

tanyanakai wrote:
How do you get the ios 7 update for ipod touch 4?
You cannot. the iPod Touch 4th Gen is not compatible with iOS 7.
See the very end of this link for Compatible Devices and Features...
http://www.apple.com/ios/ios7/features/

HT201269 I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

My computer won't turn off. It says iPhoto is doing something and iPhoto is doing nothing, the circle has been spinning for 45 minutes.

My computer won't turn off. It says iPhoto is doing something and iPhoto is doing nothing, the circle has been spinning for 45 minutes.

Try that. If that doesn't help:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

My iPad has been syncing for 18 hours since I am trying to do the iCloud thing. What happens if I stop the back up process? Getting tired of waiting for it to get done. Could this be caused by the fact that I have 5gb of photos on the iPad ?

My iPad has been syncing for 18 hours / back up process since I tried to work with the iCloud. Some items ie., contacts are synced to my new iPhone 4si and also books from the app store and also kindle stuff is okay. No photos yet. iPad has 5 gb of photos on it. What happens if I stop the back up/sync process before it completes? Does it mess up my iPad??? Thanks

Delete your old Firefox Profile and create new one
*http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
Backup and Restore your profile data's
*https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
*http://kb.mozillazine.org/Profile_backup

HT4623 I found an update ios6 in my iphone settings and then I tapped on install ,but it is going on and nothing is displaying .Only apple logo is displaying frequently.It has been happening for 13 hours.my question is how much time it will take to upd

Can anybody help in my concern below
I found an update ios6 in my iphone settings and then I tapped on install ,but it is going on and nothing is displaying .Only apple logo is displaying frequently.It has been happening for 13 hours.my question is how much time it will take to update ios

Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About?

I am trying to erase all contents on my iphone 4, its been running for 6 hours now, is this normal?

I am trying to erase all contents on my phone, I am trying to get it back to factory settings, I don't have any jailbreaks or anything like that on my phone, The circle thing has been running for six hours now, is this normal? Before I did that, I tried to do it through itunes, and it would not restore it through there either? Im at a loss?? That took only like 5 min before it says sorry it could not be restored. This is taking forever....

Hello Stephiworld,
Thank you for using Apple Support Communities!
It sounds like you are trying to restore the phone to its factory defaults but the process is stalled or the phone is totally unresponsive.
If the phone will respond to the Sleep/Wake button, I would turn it off the normal way, then turn it back on.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
When it turns back on try the Erase All Content and Settings option again.
If the iPhone is completely unresponsive and will not turn off normally, I would reset the device with this process from the above article:
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
Cheers,
Sterling

I just rented a film using my apple TV and was then asked to enter a code - which I haven't been asked for in long time. I have forgotten the code. Any quick solutions to the problem?

I just rented a film using my apple TV and was then asked to enter a code - which I haven't been asked for in long time. I have forgotten the code. Any quick solutions to the problem?

Hello anetsa
It sounds like you have restrictions setup on your Apple TV. If you do not know your passcode to unlock it, then you will need to restore your Apple TV. Check out the articles below for more information about Restrictions as well as restoring your Apple TV.
Apple TV: Understanding Restrictions (parental controls)
http://support.apple.com/kb/HT200198
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Regards,
-Norm G.

The latest update has been running for 16 hours. Is that normal.

The small window has been showing for 16 hours. It says downloading the update, and connecting to the server and it has the bar running across. How don I know when it is complete.

Not normal. You probably got a bad connection, but the update is not what you want. You are so far behind at Firefox 3.6.10 that even if the update worked you would still probably have to do more updates. With Mac OS X 10.4 you cannot go to Firefox 4.0, but you will want to go to the latest 3.6 version which is 3.6.17
Start at http://www.mozilla.com/firefox/all-older.html ''(those with current systems can upgrade to 4.0.1 at http://www.mozilla.com for 4.0.1)''. At the completion of the download don't let the setup start Firefox for you, when the setup ends, start Firefox in your normal manner this way you will be less likely to create a new profile.
The extra startup pages are temporary -- read them. The next time Firefox comes up you should be back to starting with your normal home page.
Note: Firefox must be down once the install starts.
Close Firefox with File>Exit. Then make sure Firefox is not running --
On Windows: check the "Processes" tab in the Windows Task Manager.
On Mac: Firefox > Quit then Command+option+Esc, if Firefox running use Force quit
Permission errors on Mac:
If you were getting permission errors on a Mac, download the latest
Firefox version (for your system), then uninstall and reinstall Firefox. Do not remove your profile directories and files as they contain your settings,
bookmarks, history, extensions, passwords, and cookies.

I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

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