I'm need to update 5.0.1 but error message said: turn on the network. But i'm check in settings-general-network and all features turn on. What i can due?

I can't update 5.0.1 but an error message tell me that turn on the network. But i'm check in setting-general-network and all icons are on. Somebody help me???  Thanks!!!!

i´ve had the same problem month ago, with keynote, pages a.s.o., after trying it with the update function in the store-no result- i-d got a new. file number-to load it- send by  an i-tunes member (support-call).
But at first they needed the product-number of my first pages-disc/iworks.
in your case it is also free-because of the new(!?) book

Similar Messages

  • When I try to update I get an U44M1I210 error message, "Unable to extract the downloaded files" - help please, applies to latest Indesign, Illustrator and Photoshop CC

    When I try to do a CC update I get an U44M1I210 error message, "Update failed - Unable to extract the downloaded files. Press retry to download again. (U44M1I210)" - help please - re-downloading makes no difference, applies to latest Indesign, Illustrator and Photoshop CC, others seemed to update without problems. I can see the disk image files in AAMUpdater folder but they will not open and come up with "couldn't be opened - resource busy" message.

    Yes Jeff, I did all those several times to no avail.
    I've included a small error snippet from two installs here. In Creative Cloud when updating the Apps, all 3 get to 50%, then the failure occurs. Retrying starts at 50% and fails the same way each time.
    This first one is a segment from the Indesign updater - I have always had the all hard drive folders with read and write privileges allowed and I checked again, this is still the case so I do not know why this particular error message is arising. The second snippet if from the Illustrator update.
    08/21/14 09:27:20:522 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Installer Operation: PayloadUninstaller
    08/21/14 09:27:20:522 | [INFO] |  | OOBE | DE |  |  |  | 25152 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    08/21/14 09:27:20:522 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Session {CB2632B8-D44B-11E3-88A6-77388C8F654B} modify request for AdobeCode: CommonUninstall
    08/21/14 09:27:20:527 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Effective AdobeCode for: CommonUninstall is CommonUninstall
    08/21/14 09:27:20:528 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Payload  8.0.0.15 CommonUninstall: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
    08/21/14 09:27:20:531 | [INFO] |  | OOBE | DE |  |  |  | 25152 | INSTALLDIR property not found in database
    08/21/14 09:27:20:531 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
    08/21/14 09:27:20:531 | [INFO] |  | OOBE | DE |  |  |  | 25152 | UninstallSeq property not found in database
    08/21/14 09:27:20:531 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 1)
    08/21/14 09:27:20:531 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
    08/21/14 09:27:20:531 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 2)
    08/21/14 09:27:20:531 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 3)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 4)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 5)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 6)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 7)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 8)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 9)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 10)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 11)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
    08/21/14 09:27:20:532 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 12)
    08/21/14 09:27:20:532 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 13)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 14)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 15)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 16)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 17)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 18)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
    08/21/14 09:27:20:533 | [ERROR] |  | OOBE | DE |  |  |  | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 19)
    08/21/14 09:27:20:533 | [WARN] |  | OOBE | DE |  |  |  | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
    08/21/14 09:27:20:533 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
    08/21/14 09:27:20:533 | [INFO] |  | OOBE | DE |  |  |  | 25152 | Physical payload uninstall result:0
    08/21/14 09:27:20:623 | [INFO] |  | OOBE | DE |  |  |  | 24018 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
    08/21/14 09:27:20:623 | [INFO] |  | OOBE | DE |  |  |  | 24018 | :: END TIMER :: [Payload Operation :CommonUninstall] took 101 milliseconds (0.101 seconds) DTR = 79.2079 KBPS (0.0773515 MBPS)
    08/21/14 09:27:20:624 | [INFO] |  | OOBE | DE |  |  |  | 24018 | User specified overrideFile:
    08/21/14 09:27:20:625 | [INFO] |  | OOBE | DE |  |  |  | 24018 | The csu inventory was not updated for payload  8.0.0.15 CommonUninstall, value of local var is -1
    08/21/14 09:27:20:625 | [INFO] |  | OOBE | DE |  |  |  | 24018 | Calling the ROLLBACK custom action code for pre-remove for payload  8.0.0.15 CommonUninstall
    08/21/14 09:27:20:698 | [INFO] |  | OOBE | DE |  |  |  | 24018 | No operation.  We're done:
    0/22/14 11:18:46:937 | [INFO] |  | OOBE | DE |  |  |  | 77654 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
    10/22/14 11:18:46:938 | [INFO] |  | OOBE | DE |  |  |  | 77654 | UninstallSeq property not found in database
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 1)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 2)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 3)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop". Check and correct folder & parent directory permissions and then try again.(Seq 4)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 5)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US". Check and correct folder & parent directory permissions and then try again.(Seq 6)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
    10/22/14 11:18:46:938 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0". Check and correct folder & parent directory permissions and then try again.(Seq 7)
    10/22/14 11:18:46:938 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 8)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 9)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 10)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 11)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/ro_RO". Check and correct folder & parent directory permissions and then try again.(Seq 12)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 13)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/el_GR". Check and correct folder & parent directory permissions and then try again.(Seq 14)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
    10/22/14 11:18:46:939 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 15)
    10/22/14 11:18:46:939 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 16)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 17)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 18)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 19)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 20)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 20)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014/Plug-ins". Check and correct folder & parent directory permissions and then try again.(Seq 21)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 21)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 22)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 22)
    10/22/14 11:18:46:940 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 23)
    10/22/14 11:18:46:940 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 23)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 24)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 24)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 25)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 25)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 26)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 26)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 27)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 27)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 28)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 28)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 29)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 29)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 30)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 30)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 31)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 31)
    10/22/14 11:18:46:941 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 32)
    10/22/14 11:18:46:941 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 32)
    10/22/14 11:18:46:942 | [ERROR] |  | OOBE | DE |  |  |  | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 33)
    10/22/14 11:18:46:942 | [WARN] |  | OOBE | DE |  |  |  | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 33)
    10/22/14 11:18:46:942 | [INFO] |  | OOBE | DE |  |  |  | 77654 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
    10/22/14 11:18:46:942 | [INFO] |  | OOBE | DE |  |  |  | 77654 | Physical payload uninstall result:0
    10/22/14 11:18:47:030 | [INFO] |  | OOBE | DE |  |  |  | 77365 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0

  • When I try to update my iphone software an error message pops up at the end

    Lately when I've tried to update the software on my phone, the software will download to my computer and at the very end an error message will pop up saying that the network connecton timed out, even though I was on the internet still.  I have then tried again only to get the same results.  What can I do to stop this from happening?

    This is asked and answered many times each day.  The forum search bar is on the right side of this page.
    Disable your firewall/security software and try again.

  • HT4623 I'm trying to update my ipad software but when I go to settings-general, I don't see "software update" as an option!!??

    I'm trying to update my ipad and when I go to "settings" then "general" there is no "software update" choice??

    If you are running iOS 4 or earlier you will have to update using iTunes on your computer.

  • I need to get into my iTunes but its asking me from my security questions and I have no clue what it is I have tried everything! Please help

    I just bought a 50 dollar iTunes card but now it's asking for my security questions and I have no clue what those are please help I'm begging

    See Kappy's previous write-up.
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  • HT4623 I am trying to update my iPad,but when I go to settings general I do not have an update software to click on...... Only about then usage?

    I am trying to update my iPad 2,but hen I go to settings/ general, there is no update software to click on!  It goes from about to usage?

    There are countless posts about this.  There's a problem at Apple's end and has been so for several days.
    However, I have no trouble updating using itunes on my computer and later syncing to my device.

  • I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone.  I am trying to download apps but it say I need to update to 4.3 but it won't let me update.  I have the most recent itunes. any idea why?

    I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone.  I am trying to download apps but it say I need to update to 4.3 but it won't let me update.  I have the most recent itunes. any idea why? I saw a thread saying to purchase the newest software (that was posted a few years ago) I paid 4.95 for the software and it's still saying it can't be updated.  Am I just SOL??

    The 1G iPod can only go as high as 3.1.3. The 1G does not have an internal speaker or volume buttons on the upper left edge.
    Identifying iPod models
    To more easily find compatible apps:
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    Apple Club - filter apps by iOS version.

  • Quicktime error. It says I need to update to 7.7 but I already have 7.7 installed. HELP

    Quicktime is no longer working properly. I get a notice that I need to update to 7.7, but my mac says I have 7.7. How can I Fix this? I'n NOT tech savy, and my live in tech support (my kids) had the audacity to grow up and move away, so please be gentle...
    I have OS 10.5.8, Perian and Flip4mac wmv installed by apple at the store. I was having lots oF trouble so Apple replaced my keyboard, wiped my computer and reinstalled the OS and did all the Updates. They also added Flip4mac wmv player and perian. Everything worked great For a while but it's getting messy again. The lower case F has stopped working when I type online, but it works when I type otherwise. (Not sure iF that's related.)

    What is the GarageBand version that your friend is using?
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    Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
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    GarageBand 6.0.5 will work well with your system.  But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio.  Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
    -- Leonie

  • I'm running iTunes 11.0.5.6 on Windows 8.  When I try to update to iTunes 11.1.0, I receive error messages that refer to a "network resource that is unavailable" and that "the older versionof iTunes cannot be removed."  What do I need to do?

    I'm running iTunes 11.0.5.6 on Windows 8.  When I try to update to iTunes 11.1.0, I receive error messages that refer to a "network resource that is unavailable" and that "the older versionof iTunes cannot be removed."  What do I need to do?

    Perhaps this can be of help:
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    It fixed the problem for this DukeHutchens in this thread:
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  • HT4759 I just updated my iPad to the new ios and now it won't let me use iCloud. I have been in my settings and it says I need to agree to the new t&c's but when I click to do it my device freezes. Any Idea what I can do as I can't download new app either

    I just updated my iPad to the new ios and now it won't let me use iCloud. I have been in my settings and it says I need to agree to the new t&c's but when I click to do it my device freezes. Any Idea what I can do as I can't download new app either

    Sorry. There's nothing anyone can do. The current version of the facebook app will not run on 4.2.1. The iPhone 3G won't run anything higher than 4.2.1. You're stuck.
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  • TS1814 i need to update my 3g phone but not progress it's one eror is 1611

    i need to update my 3g phone but not progress it's one eror is 1611

    Update to what? The 3G you want to update? You have ios3 or 4 on that 3G?
    Go to a friend, authorize that pc.
    Read this : http://support.apple.com/kb/ht1848
    and this : http://support.apple.com/kb/ht2519
    Make a backup of your stuff (from the phone. apps/photos/music/blabla). Update your phone. The phone will restore the backup automatically.

  • I need to update it on mcAfee but to do it i have to close the program but it doesent close

    I need to update skype on McAfee but to do so I have to close skype but skype stays open all the time and i cant close it Help please!

    if you have it installed on a pc, you can recover the serial number using belarc advisor.
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  • HT4972 i am trying to download some apps onto my iphone 3gs and it keeps saying i need to update it for this but ive trying and there is no update option on the phone or through itunes, it keeps saying its up to date, can anyone help please?

    i am trying to download some apps onto my iphone 3gs and it keeps saying i need to update it for this but ive trying and there is no update option on the phone or through itunes, it keeps saying its up to date, can anyone help please?

    Would this matter then? can you not update the 3g to the lastest software?

  • I need to update my iphone software, but I get a message saying that I need to transfer my songs from my iphone to itunes first. There used to be a Transfer link on the summary page when I connected my iphone to my macbook, but I am unable to find it now.

    I need to update my iphone software, but I get a message saying that I need to transfer my songs from my iphone to itunes first. There used to be a Transfer link on the summary page when I connected my iphone to my macbook, but I am unable to find it now.

    Welcome to the Apple Community.
    Select the device from the device list, then file > devices > transfer.

  • HT204053 I updated to I0S6 but when I go to update my apps I get error message that I need IOS5

    I updated to I0S6 but when I go to update my apps I get error message that I need IOS5! Why am I getting that message after already updating to IOS6?

    The Apps are probably a bit behind and have not been updated to work with iOS6 yet.

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