I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH. I am not a current Verizon customer, but I was visiting friends and we had to g

Question

I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH.  I am not a current Verizon customer, but I was visiting friends and we had to go to the store to get something taken care of.  First off, allow me to compliment the nice, new store.  Boy, its changed over the past few years ago when I was in last. My comment is mostly directed to one specific employee.  When we entered the store, we were "welcomed" by a sloppy dressed gentlemen (his clothes were probably two sizes two small), which really struck me as unusual because every other employee in the store was dressed really "casual" with nice sporty clothing and red shoes.  Either way, after being entered into the computer, the gentlemen told me to wander around or have a seat in the back and someone would be with us soon.  As soon as we walked away from the door, the gentlemen handed his "duty" off to another employee who took over welcoming people coming in.  For whatever reason, I felt glued to him as he stood out to me.  After leaving the door, he immediately went to the back of the room, hunched over a cabinet, where he stood for the next 30+ minutes playing on his phone, frowning and not speaking to anyone around him.  Again, I found this unusual because everyone else was overly friendly and smiling.  I finally decided to walk by and see what he was doing.  It appeared that he was texting someone.  He paid no attention to me whatsoever as I walked by, just continued to frown and text on his phone.  I did take not of his name tag for future reference.  His name was Justin.  I am assuming he's the manager of the location as he was just standing around while everyone else worked.  I do understand that managers aren't necessarily doing the "dirty work" of the employees, but he could have at least found some better fitting clothing (I find it hard to believe Verizon doesn't supply it), been a little friendly, pretended to be busy, and not been texting the entire time we were there.  Again, the store was great, the other employees were very helpful, but the manager seemed to be doing is own little thing and it didn't put off a good image for the rest of the store.  Just wanted to share my comments.

Answer 1

lisab101,
We appreciate you reaching out to us. We greatly appreciate the feedback that you have provided us. Please know that we will lift this up to management and the issues will be addressed.
Thank you,
RobinD_VZW
Follow us on twitter @VZWSupport