I'm paying for the Creative Cloud student pack, but it suddenly turned into a trial pack when I redownloaded it.

I'm paying monthly for Creative Cloud (student pack). It worked well, but when I switched my computer and redownloaded the creative cloud with its apps, it told me I was on trial and that I had to pay for the full version. The strange thing was that I was still paying at that time. I did log in properly when I downlaoded Cloud. I don't know what is wrong here. Please help, or I'll be losing my money in  a flash.

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

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    Moving this discussion to the Creative Cloud Download & Install forum.
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    Hello Sheena, thank you for your reply.
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    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
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    Log out of your paid Cloud account... Restart your computer... Log in to your paid Cloud account
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    I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

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    Please read
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    From the Adobe Website:
    If you purchase a Creative Cloud membership directly from Adobe, you can return it within the first 30 days of purchase and get a full refund by calling your regional Adobe customer service center. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific. If you purchase a Creative Cloud membership from a retailer and have not redeemed your membership within the first 30 days of purchase, you can return it to the retailer for a full refund. If you have redeemed your membership within the first 30 days, you must call Adobe Customer Service for your refund.

  • I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    Sent from my iPhone
    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    Reply-To: [email protected]
    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
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  • Having trouble registering for the Creative Cloud $14.99 a month student plan

    I'm having trouble registering for the Creative Cloud $14.99 a month student plan. Once I've filled out the form and hit 'confirm' the following message comes up: "Payment System Unavailable: We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Customer support on chat transferred me to Sales on chat, and they have been unresponsive for almost 20 minutes. Any advice?

    Hi Lindsey Martin,
    Kindly contact our support team so that we can assist you appropriately.
    Contact Customer Care
    Thanks,
    Atul Saini

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    I pay 9.99 usd per month for the Creative Cloud Photography Plan.  I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?
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    Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
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    Rajshree

  • Is the german version of the Creative Cloud Student free for commercial use for students?

    Is the german version of the Creative Cloud Student and Teacher Edition  as listet at  http://www.adobe.com/de/products/creativecloud/buying-guide-education.edu.htm free for commercial use for students?l

    Refer to the EULA. Generally using it for commercial work is not a problem, but depending on where you live in the world, some extra rules may apply.
    Mylenium

  • I ordered the 'Creative Cloud" student version two days ago, but yet it only appears as the test version, though I already paid for the the first month. What can I do?

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    Burakymz for information on how to resolve the connection error preventing your membership from being authorized please see Sign in, activation, or connection errors | CS5.5 and later.

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