I'm ready to throw my iBook in the trash!

I have been using PCs forever and 2 years ago I decided to make the switch to a Mac because I heard so many good things about them. Well, I'm starting to think I made a big mistake! I'm about to throw this stupid iBook in the trash because it freezes ALL the time. The only software I've loaded on to it is Photoshop Elements and the Microsoft office stuff. I basically use my laptop for surfing the 'net, writing documents, and loading pics in to iPhoto. I have 3 years of Apple Care and when I tried to call them recently to get some help, I was on hold for over 15 mins. I got tired of waiting for a tech, so I hung up. At this point, I absolutely hate my iBook and am ready to go buy a PC, unless someone can help me out and get this stupid thing to stop freezing ALL the time! (Sorry for the venting....I'm just SOOOOO completely fed up with this thing -- I spent a decent amount of money on it and have only had it for 2 years. I expected it to perform so much better than it has been.) Thanks for reading.

Unfortunately, with the iPhone and Leopard coming out, I think Apple Tech Support has been swamped and from what I hear, it's hard to get through. It might help to call earlier in the day.
Do you by any chance have access to an Apple Store? If so, you could go online and make an appointment with the genius bar and see if they cold help.
Freezing could be software or hardware related. It's possible your hard drive is getting too full. How big is your hard drive and how much free space do you have?
On general principles, you could go to Disk Utility and verify both permissions and the disk and repair if necessary. This might not solve the problem, but it is good practice and will eliminate one possible source of problems.
On general principles, you could run the Apple Hardware Test (on one of your gray install discs that came with your computer) and also the Tech Tool Delux CD that came with your Applecare and see if anything shows up in the form of an error code.
Usually the method is to eliminate software as a possible cause before looking to hardware. I am not the one to advise you on this as I am not a software expert. One way to do this is to reinstall the OS, but that is a lot of trouble, and I think there are alternative things to try first. One thing to try is to download the combo update from the Apple site. But it would be best to let the software experts on this forum guide you through this, and I hope they will post their recommendations.
One thing to be aware of is that there have been some logic board problems with the iBooks that can cause freezing. These have been extensively discussed on this forum. If that turns out to be the case with yours, it is Apple's problem and they will have to fix it under warranty.
Sorry that you are having these problems. I can relate because my iBook started to freeze too--after it was out of warranty. We are just users on this forum, but we will do our best to help you out.
Please post back about your free hard drive space and what if anything you found out from DU and the AHT and we will take it from there.
Good luck!

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    Message was edited by: xxjudgmentxx

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