I'm running 10.6.8 on my MAC and it cannot be updated. I'm using LR 4 and PS 4 or CS 5.1. I recently purchased a Canon 6D and now I can't access my RAW files. Please advise.

You want the 8.3 dng converter for mac os x 10.6.8
(newer versions won't work on snow leopard)
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.3
how to use
Camera Raw: How to use Adobe DNG Converter - YouTube

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I formatted my mac and reinstalled. Can't access my iTunes files

Hi. I re-installed my OS X. Now after updating and plugging in my iPhone I can't access the music. I can't erase anything, add anything. I see the files in the iPhone's library but the are light grey in color (not accessible). How can I access my files?

This has nothing to do with authorization.
If you reformatted your computer, and did not backup your iTunes Library (in your home folder), then that computer will no longer see that iPhone as being synced from it. It will behave like it is a new computer.
iTunes does not support syncing of content from iPhone or iPod back to iTunes (except content purchased from the iTunes Store). So you will need to restore all of your music from backup, and re-sync the music to the iPod.

I forgot my backup password and now i can't access my backup so please help me what to do

i forgot my backup password so what i hAVE to do

I have used the “iPhone Backup Password Unlocker” to reset my forgotten encrypted iPhone backup password Windows! It is unbelievable for me! Just 3 easy steps! Now, all my contact address, call logs, etc. are back!

I have just replaced my hard drive and downloaded Yosemite and now I can't access my photos from my external hard drive

II've just replaced my internal hard drive for my desktop because it failed And installed Yosemite. I had an external hard drive but it had Mavericks and now I can't access my old iPhoto. What can I do?

backup your iPhoto and install iPhoto 9.6 - if you had iPhoto '08 or earlier then you need to download and run the iPhoto library before launch iPhoto 9.6
If that does not help then you actually need to tell us information and details - like version of iPhoto. exactly why you can not access your photos and any message you got
LN

Installed iTunes 9 as advised and now I can't access store

Hi, just installed iTunes 9 and advised when trying to purchase a film and now I can't access the store. I can access my account etc but just get a blank screen when trying to access store! Have tried technical support but they say it's my computer's problem. Why? when I was on the iTunes store 10 minutes previous! Have limited computer knowledge but any help would be appreciated as I'm about to be flying and need some new films!

I have exactly the same problem. I haven't had access to the iTunes Store since upgrading to 9.0.1 nearly two months ago and none of the suggested fixes have worked for me. I use iolo as my firewall. Does anyone have any ideas?
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 4300
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2009-10-29 07:43:00.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E6040F81-0D24-49D2-BF10-A1C14EF963E4}
Description: 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX) - Packet Scheduler Miniport
IP Address: 99.141.197.14
Subnet Mask: 255.255.255.0
Default Gateway: 99.141.197.15
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Oct 29 07:41:34 2009
Lease Expires: Thu Oct 29 07:51:34 2009
DNS Servers: 192.168.0.1
192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-10-29 07:28:11.

I accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)

i accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)

Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

I lost my images from my hard drive and now I can not access them in Lightroom. What can I do?

I lost my images from my hard drive and now I can not access them in Lightroom. What can I do?

Your images are truly no longer present on the hard drive(s)? Have you had your operating system do a search for them?
If such a search fails to find them, here's what I would do, in order
Look in the trash can/recycle bin
Restore from backups
If you don't have backups ... well, why not? ... find a program on the internet called an "undelete utility" (free versons are available) and then download and install it and run it. If you are going to do this, then do not perform any other tasks on your computer except find the program, download it (if possible to a different drive than the photos were stored on), install it (if possible to a different drive than the photos were stored on), and run it. In the future, you will need to commit to making regular backups of your photos and of your Lightroom catalog file, no excuses.
If that doesn't work, but the thumbnails still appear in Lightroom, you can probably recover the thumbnails from Lightroom via a plug-in, but these would be low-resolution versions of your photos, if you really need instructions on this step, write back

I forget the lock code and now I can not access the iphone. What I can do?

I forget the lock code and now I can not access the iphone. I try to restore it, but ask me to go to iphone settings to which I have no access and I can not download the latest version of iOS to do it.
Thanks!

If you have a passcode to the screen lock that you've forgotten, restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If your device is running iOS 7 and you set up Find My iPhone (iPad/iPod), however, then it has the Activation Lock on it and you'll need to enter in your Apple ID and password to activate the device after restoring:
http://support.apple.com/kb/HT5818
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

I have a problem with Mail on my Macbook Pro. It is configurated with a gmail account, and now I can't access the mail. Is it possible to reboot the account or..? Please help:)

I have a problem with Mail on my Macbook Pro. It is configurated with a gmail account, and now I can't access the mail. Is it possible to reboot the account or..? Please help:)

The question mark means the computer cannot find a bootable volumes so can;t do anything, That, combined with annoying sounds, strongly suggests a failed hard drive.
You can ask a "genius" at an Apple Rtail Store to test it but I'm pretty sure the drive is kaput. I'm hoping you had your data backed up.

My old appleID use email with domain already deactivate. So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

My old email that using register for apple ID cannot access/check any mail because that domain already deactivate.
So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

Hi ccharat,
Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Delete Account, then tap Delete to confirm.
Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
I hope this helps,
-Joe

Downloaded the newest version of itunes and now I can't access any of my libraries. It says The file iTunes Library.itl cannot be read because it was created by a newer version of itunes. Any help??? I have checked my entire computer!!!!!!

Downloaded the newest version of itunes and now I can't access any of my library. It says The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Anybody know what to do?????

I got that Exact message... I think I updated my version of iTunes and it worked correctly.
Hope this helps...

My ipod touch updated on its own and now I can't access any of the songs, show ared circle with a red dot and won't play. My computer says thye songs are alol on the ipod. Fix?

My ipod touch seems to have updated on its own, and now I can't access the songs, show a red circle with a red dot in the center. Computer says the songs are still on the ipod. Fix?

I have the same problem. I bought a 3rd party software (tunejack) and it allowed me to transfer my songs to my new pc. Now I can't play them because I am not authorized. It says I am but then it says im not.

I have just upgraded to 10.8 on my macbook pro and now I can't access itunes, videos and there is no sound - anyone help?

I have just upgraded to 10.8 on my macbook pro and now I can't access itunes, videos and there is no sound - anyone help?
It is an old macbook pro probably 6yo with the back lit keys - not under applecare anymore obviously. I downloaded the upgrade last night which took quite a while longer than it should have.
Anyone else experienced this and can suggest something? many thanks Jo

Run Software Update, wait till all the updates have finished downloading then restart the mac.

I installed iTunes 10.4 on my Windows 7 PC and now I can't access my DVD or BD drives.

I installed iTunes 10.4 on my Windows 7 PC and now I can't access my DVD or BD drives. I had to uninstall and can now access the drives.

They aren't related and shouldn't affect each other.

Why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

You must have had find my iPhone on, or it was locked by your phone carrier.
Call your our cell carrier first.
then log on to a computer to iCloud to erase your iPhone.
NOW... You will be able to setup with a backup.

I'm running 10.6.8 on my MAC and it cannot be updated. I'm using LR 4 and PS 4 or CS 5.1. I recently purchased a Canon 6D and now I can't access my RAW files. Please advise.

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