I'm running windows7 and an iPhone4 and also an iPod touch2. When I connect to iTunes I get the message to uninstall and reinstall itunes. I've done this numerous times but still can't connect my devices to iTunes, HELP!
I'm running windows7 and I'm trying to connect my iPhone4 and iPod touch2 to itunes. I've installed the latest version of iTunes, and updated my iPhone's driver. When I connect either device to iTunes I get the message "you need to uninstall and reinstall itunes". I've done this multiple times with the same results. This is very frustrating, HELP!!!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
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