I'm trying to log onto app store, but I keep getting a message that my device or computer is unable to be verify. How do I verify it. However, when I use itunes, I have no problems in logging onto my account with the same apple ID

I'm trying to log onto app store, but I keep getting a message the my device or computer is unable to be verified. How do I verify it when the app store will not allow me to log onto the account even when I use my Apple ID, which works with no problem on itunes. What is up and how do I correct it now!

Check your mac's Serial Number.
Some people have problems with missing serial numbers on their Macs and that's the message you get when this happens.
Click on the Apple at the top left of the screen, open "About this Mac" and click on "More Info". You should see a list with information about your Macbook Air. Check that on the Serial Number field you have your Mac's Serial. If you have "SystemSerial#" written instead then that's your problem.
You can re-enter your serial number if you have a USB CD drive, it's not very straightforward but I can walk you through it if you need it.
Cheers

Similar Messages

  • I am trying to open my apps store but i am getting this message cannot connect to itunes store

    Cannot open apps store i am getting message cannot connect to itune store

    Do you have a good wifi connection?
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I am using iphoto 6.06 for my intel imac.  I have been trying to print pictures from iphoto and i keep getting a message that states " the picture you are trying to print is in the iphoto library"  what can i do to be able to print a photo from iphoto

    I am using iphoto 6.06 for my intel imac.  I have been trying to print pictures from iphoto and i keep getting a message that states " unreadable file: the following file could not be imported.  the file is in the iphoto library folder"  also when i try to print a picture from iphoto i get a message that says "no page was selected"
    not sure what happened but i can pnly print when i drop the photo onto my desktop as an 8.5 x 11 size picture and i am trying to print 4x6's

    Since the new library gives you the same message log into another user account on your Mac and see if you can run iPhoto without getting that message.  If you get that message there also a reinstall of iPhoto seems indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/  folder,
    Click to view full size
    Then install iPhoto from the disk it came on originally and apply all available updates to it.

  • Im trying to download Final Cut Pro from the App store but I keep getting an error message when I hit "buy app"

    Im trying to download Final Cut Pro from the App store but I keep getting an error message when I hit "buy app"
    The error message reads: We could not complete your request, please contact Itunes support to complete this option.

    You are almost there:
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Using Windows, can you have an ipod touch and an ipad on the same itunes account with the same apple ID?

    I currently have an ipod touch 4th gen. I will be getting a new ipad in a few weeks. My itunes account is on a Windows computer. Will I be able to have the ipad under the same itunes account with the same apple ID as my ipod touch so I can have all of my music from my ipod touch and other info on both deveices, without using icloud or imatch etc. Thanks!

    Yes

  • HT201210 I'M TRYING TO UPDATE TO IOS 6 BUT I KEEP GETTING ERROR MESSAGE sOFTWARE UPDATE fAILED: AN ERROR OCCURRED DOWNLOADING IOS 6

    I'M TRYING TO UPDATE TO IOS 6 BUT I KEEP GETTING ERROR MESSAGE sOFTWARE UPDATE fAILED: AN ERROR OCCURRED DOWNLOADING IOS 6

    I Tried for three days to download iOS 6 and kept getting error 1403. I finally went to the apple store and they couldn't figure it out either.
      I finally got it to download and all I did different from the other 100 times was I went into settings and on the Bluetooth setting I put NO.  Not sure if that's what did it but that was the only thing different that I did.

  • Trying to make a bootable disc but i keep getting this message as a failure notice. "Could not find any scan information. The source image needs to be imagescanned before it can be restored.", what can I do?

    Trying to make a bootable disc but i keep getting this message as a failure notice. "Could not find any scan information. The source image needs to be imagescanned before it can be restored.", what can I do? Any help at all would be appreciated.

    Have you tried scanning the source image? Disk Utility > Images menu > Scan Image for Restore…

  • HT204053 can i have multiple iCloud accounts with the same Apple id

    Can i have multiple iCloud accounts with the same Apple id

    Welcome to the Apple Community.
    No, your ID is essentially your account. You can have email aliases and you can have multiple accounts, but I don't think that's what you are asking.

  • Yosemite UPGRADE, Apps that I try to update fail with the message that connection to App Store failed, then i get a message that the updates were purchased by another user ID or purchase cancelled. All five updates have this error

    AFTER I UPGRADED TO YOSEMITE, I TRIED TO UPDATE THE FIVE APPS THAT I WAS BEING NOTIFIED NEEDED UPGRADING (IMOVIE, IPHOTO ETC). I TRIED TO UPDATE VIA THE APP STORE BUT GOT A MESSAGE "UPGRADE NOT POSSIBLE WITH THIS APPLE ID BECAUSE IT WAS EITHER BOUGHT BY A DIFFERENT USER OR THE ITEM WAS REFUNDED OR CANCELLED." I DO NOT HAVE A PROBLEM SIGNING ON TO ICLOUD OR ANY OF THE OTHER SERVICES USING MY APPLE ID, I ALSO CHANGED THE PASSWORD AT THE PROMPTING. SO I'M NOT SURE WHAT IT MEANS. WHAT CAN I DO TO UPDATE MY APPLICATIONS?

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
              Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
    Step 5
    According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

  • TS4036 I am trying to back up my Ipod and I keep getting a messages that says" the maximum number of free accounts have been activated on this Ipod touch" I only have one account set up. What do I need to do?

    I keep getting a messages that says" the maximum number of free accounts have been activated on this Ipod touch" I only have one account set up. What do I need to do?
    Thank you

    Welcome to the Apple Community.
    You should only get that message when you are trying to create a new account.
    Unfortunately once all the 3 iCloud accounts have been created on your mobile device, you cannot create any more regardless of what you do. You will need to re-use one of the accounts that you have already created or create your new account on another device or computer.

  • I am trying to install my purchased software but I keep getting this message when I try to install

    I just purchased Production Premium for my Macbook Pro but I keep getting this message, I tried rebooting my system and tried installing the software several times without sucess. Any ideas?
    Exit Code: 7 -------------------------------------- Summary --------------------------------------  - 1 fatal error(s), 2 error(s), 3 warning(s)  WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now. WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now. WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now. ERROR: DW020: Found payload conflicts and errors: ERROR: DW020:  - Adobe Flash CS5.5 depends on Flash Player to be installed. FATAL: DW020: Conflicts were found in the selected payloads. Halting installation. -------------------------------------------------------------------------------------

    A quick look at the log you posted shows that I might be failing because Flash Player is not installed.
    Could you install the latest Flash Player and then try again. Go to http://get.adobe.com/flashplayer/

  • TS3354 i purchased a film on my iphone and am trying to watch it on my laptop, i keep getting a message that says "you must authorise this computer before you can watch this film", what do i need to do

    I purchased a film on my Iphone and I am wanting to watch it on my laptop, but i keep getting a message saying "before you can watch previously purchased items you need to authorise your computer"  how do I do this

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • Using different iCloud accounts with the same apple iD

    My mom, brother, and I all use the same apple ID so we can all buy songs off of the same credit card. I have my iPhone and I also just got a Mac. My brother has his iPhone and an iPad and my mom just has her phone. We all listen to different music. Is there a way that I can set up an iCloud account for my phone and Mac so that I just have MY music, not my brother's and mom's? If so, how? I would like to be able to download a song on my phone and have it appear on my iTunes on my Mac.

    The iCloud account is not what you are using to purchase and download music. That is for your backup and other things. The Apple ID that you are sharing is for music. If you want your own music, then you need to set up your own Apple ID account and sign into that in the iTunes store.

  • My computer crashed and was rebuilt. I tried to sync the music from ipad back to my computer but I keep getting a message that says the content on my ipad will be erased. It also says the ipad was synced to a different library.

    My computer crashed and was rebuilt. I tried to sync the music from my ipad to my computer but get a message that says the content on my ipad will be erased and is synced to a different library. All the music purchased from itunes synced but I need to get the music that was not purchased on itunes. How do I do this?

    You don't.  the ipad is not a backup/storage device.  it simply mirrors the selected content of your computer.  The sync is one way - computer to ipad.  The only exception is itunes purchases.
    Did you fail to maintain a backup copy of your computer?
    If so, not good.
    You may be able to purchase  a third party program, not supported by Apple, to get the other music.

  • I closed Firefox and tried to re-open it, but I keep getting a message that says "A copy of Firefox is already open. Only one copy of Firefox can be open at a time." Help!

    My Mac laptop was working very slowly. I closed it but I can't re-open the version I had. I tried to move it to the trash and download a new version but, I keep getting the same message. How can I get rid of this copy and get back to work????

    See:
    * https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

Maybe you are looking for