I'm trying to make a purchase on App store for the first time and I forgot my security questions. What should I do?
I have set up my apple ID quite some time ago and I don't remember what I answered for my security questions. Can someone help me with how to change them so that I can make my purchase? Thanks
If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570
Similar Messages
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Sigh.....really late and I want to go to sleep, but I just purchased some Itunes online for the first time, and I don't know how to download them to my ipod. I've never done it before, and it shouldn't be rocket science, but I can't find anything that tells me where to go to download my songs. It said something about check purchases, but I can't even find that screen. I connected my ipod to the computer, and now it says CONNECTED...EJECT BEFORE DISCONNECTING. My BF set up the acct when he bought my ipod as a gift, and as I bought these songs for a special weekend I have planned I can't ask him how to do it. HELP! For some reason the password I always use is not recognized for my account... and since I can't get anyone from itunes without a proper log-in I'm at the mercy of all of you more versed in tech and itunes than I. Is anyone still up that can help me out?
It should keep asking for the password, because it's trying to check for purchases... As soon as you login, it will see you have pending downloads and create the downloads section on the left below Purchases under the Store section. Then it will start the music downloads there, as they will be listed one below the other.
You could just try to check your account balance or view your account and that will trigger a password request too. You can just click on that and say that now iTunes keeps asking for the password and ask him to help you with that. Trick would be to interrupt him so that he carries on with another task after, so he doesn't notice the download. Or you carry on with email or browsing which you were "busy" with when iTunes interrupted you for the password (stupid iTunes) -
trying to rent a movie on apple tv for the first time and have to authorize my computer but can't find the itunes menu that allows me to do this. any thoughts out there?
If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(98261) -
I am trying to log into the itunes store for the first time and it asks me to review my account so I do but every time I get to the bit where you fill in your bank details and address it tells me my payment method was declined and that its not valid?
Same here and this is driving me crazy. I can buy, but can't upgrade. Grrr.
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HT4479 Credit card security code not accepted when trying to sign into App Store for the first time
I have just signed up for an Apple ID. I want to download Twiter for Mac from the App Store. When I try to log in, it tells me this is the first time I have tried using this ID and asks me to register my credit card details. I have entered all the information they ask for but it tells me my security code (CVV) is invalid. Is there any way to fix this, or to sign in without giving my credit card details?
Thanks.Try here > iTunes Store: My credit card's security code or zip code does not match my bank's records
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Trying to log into itunes & app stores for the first time..
When I type in my apple id and password, I receive the following message.....
This apple id has not been used in the iTunes store. Tap review to sign in, then review your account information.
When I try to verify my account information, card details and address for any future billing, I am told my card has been declined?
I have tried a different card and receive the same message. I am not buying anything, just verifying my account.
What should I do?Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then card details will need to be entered before the account can be used with the iTunes store.
What sort of card are you trying to use as your payment method, credit or debit ? Debit cards don't seem to still be accepted in all countries, and even where they are is appears (based on some posts on here) that not all work.
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Or you could see if the steps on this post by mountaingoatgirl lets you review your account without needing to enter credit card details (which will allow you to download free items) : https://discussions.apple.com/message/24303054#24303054
If none of your cards are accepted and the post by mountaingoatgirl doesn't work then you will need to create a new account, and use the instructions on the above HT2534 page when creating it. -
Anything that anyone knows of will help! Thank you
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
When i tried to use the itunes store for the first time it said I had to contact customer support to complete the transaction.
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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I tried to sync my phone for the first time and somehow it restored and i lost all my data. Help!
If you don't have a backup made by iTunes, your data and settings are gone.
Apps and other media can be downloaded again for free:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I got a MacBook Pro for the first time and just install iTunes.... how to I get my purchased songs from my Windows 7 to my new MacBook Pro..... please try to make it easier for me since im new to the Mac OS
1) Copy all music files to a thumb drive / external hard drive.
2) Open iTunes on your MacBook Pro (congrats!)
3) Under the File Menu, select "Add to Library." Navigate to the folder with your music in it and click "Open." Bam! Music. -
I just purchased an ibook for my mac for the first time and it started with two pages then switched to one with notes and i can't change it back. Anyone else having this problem?
Up the top where the three buttons are (red yellow green) are three images. Click on the third image that looks like a notepad (not the first which is a library book), and that should get rid of 'Notes'. To read using two pages make the window bigger.
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I am trying to launch Aperture for the first time and it won't open. Any tips?
I am trying to launch Aperture on a MacBook Pro for the first time. It displays "Opening Aperture Library" with a moving wheel... but nothing happens. Any thoughts on how to trouble shoot?
Thanks.on a MacBook Pro for the first time.
What do you mean? Have transferred your Aperture Library from a different machine to a MacBook Pro, or did you just upgrade from a previous version of Aperture?
If it is hanging on opening your Aperture library, your Aperture library may need repairing.
Make a backup of your Aperture library.
Double click the Aperture Library while holding down the option-command key combination ⌥⌘.
From the First Aid panel that appears, select "Rebuild database" (if you upgraded Aperture), else start with "Repair Permissions" and "Repair Database". See this section in the Aperture manual for how to run the First Aid Tools:
Repairing and Rebuilding Your Aperture Library
If none of this helps, post back please and tell us more about your Aperture library, where it is located, the type of images: raw or jpeg, if it referenced, the exact version of Aperture 3 you have.
Regards
Léonie -
I PURCHASED RINGTONES ON MY IPHONE 4S BEFORE I EVEN PLUGGED INTO ITUNES THEN I PLUGGED IT IN FOR THE FIRST TIME AND RINGTONES HAVE DISSAPEARED FROM PHONE HOW DO I GET THEM BACK?
Try restoring from the backup created at the beginning of the sync process:
Without connecting your phone, open iTunes, go to Preferences, on the Devices tab check "Prevent...from syncing automatically"
Connect your phone, right-click on the name of your phone when it appears on the left sidebar in iTunes
Select Restore from backup, choosing your most recent backup to restore from
Disconnect your phone and confirm that your photos are back
Go back to iTunes>Preferences>Devices and re-enable automatic syncing. -
I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I'm trying to download Mavericks to my i-Mac for the fourth time and it just says 'Paused' and won't budge - Any idea what I'm doing wrong?
Hello AdeShaw,
You may need to restart the computer, if you haven't done so already. Should that fail to resolve the issue, we've an article that can help resume the download.
Mac App Store: How to resume interrupted downloads
http://support.apple.com/kb/HT4485
Cheers,
Allen
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