I'm trying to reset my ipod touch but for that i need to turn off find my ipod touch but i cant do that without entering my apple id password which is linked to an email that has been deleted help me please what do i do

Okay so when I had a ipod touch 4 with ios 6 my apple id got hacked and they spent all my itunes credit bla blah blah. so i made a new apple id which was fine and was working. i recently upgraded to an ipod 5 so did my sister and i got ios 7and she just kept ios 6 then my ipod camera crapped out so i decided to back up my ipod first and switch with my litttle sister by erasing and restoring both of them. I erased my little sisters one and restored it to mine but it said to do that it needed to upgrade to io7 so i let it do its thing and then my ipod camera started working again (i hadnt erased mine) I then relised when i clicked back up to my ipod on my little sisters ipod i clicked the back up which was ages ago when i was using my ipod 4 and ios6 with my old apple id that i no longer use. now that i want to change her ipod back to her own one not with my old stuff on it. it is logged into the old apple id with the old email that we deleted and the old icloud account linked to the same old email account that is deleted. ------------------------------------------------------------------------------- ------------------------------------------------------------LONG STORY SHORT : I am trying to erase my sisters ipod so i can restore it back to normal but theres is an old apple id on it with an email account and icloud account that has been deleted. PLEASE HELP ME

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

Similar Messages

HT1212 I need to unlock my iPod. I tried restoring it but a pop up box says that I need to turn off Find my iPod in my iCloud setting, but how am I going to do that when I don't know my password?

I need to unlock my iPod. I tried restoring it but a pop up box says that I need to turn off Find my iPod in iCloud settings, but how am i going to do that when I don't know my password?

http://apple.stackexchange.com/questions/105166/find-my-ipad-setting-prevents-re store/105192#105192

How do I set/reset my passcode? I am locked out. I can't restore because I get a prompt that I need to turn off "Find my phone". I'm in an endless circle of frustration.

How do I set/reset my passcode on my iPhone 6 Plus?
I am locked out and don't have a passcode (at least I don't recall setting one)
I can't restore from backup to reset my pC because I get a prompt that I need to turn off "Find my phone" to restore.
I'm in an endless circle of frustration.
Any help on this matter is appreciated.

Hi Nancy,
Follow the instructions here > iOS: Forgotten passcode or device disabled after entering wrong passcode

How do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?

how do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?

Login to your iCloud account from the computer, go to Find My Phone, and remove the iPhone from the devices list. Then proceed to restore.

I need to do a factory reset, but it says that I need to turn off "find my phone" and I can't do that because my screen is black

I would really appreciate it if someone could help me turn off "find my Phone" through the computer. My screen is black on my phone and I just need to do a factory reset.
Thank you

Hi patti273,
Welcome to the Support Communities!
The following article will show you how to remove your iPhone from "Find My Phone"
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
I hope this information helps ....
Happy Holidays!
- Judy

HT1212 Hello, I need to fix my iPad Hello, I need to fix my iPad because of a password failing. I know that because of a password failing. I know that I need to restore it; but it says I need to turn off Find My iPad... Any advice? I have IOS 7 on it by t

Hi!
I need to fix my iPad on IOS 7.
It has the password locked and says connect to iTunes I did, and synced it. Also tried to restore with backup from last May.
I know how to get it restored so the password fixes but...
The computer says "Turn off Find My iPad before restoring"
If I can't access the iPad's Settings how will I turn it off?
Please! Help!

It also may take a bit for Apple servers to update your information. You are sure it is this iPad that you removed from your Apple ID?
I would wait an hour or so and try it again. You may want to put it in Recovery Mode:
http://support.apple.com/kb/HT1808?viewlocale=en_US&locale=en_US

I have an iPod 5, i have forgotten my passcode, i know how to restore but it is saying i need to turn off find my iPod inside the device i can't use! HELP!!!!!

please somebody smarter than me help and this is worst case senario. Except its real.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

The apple id associated with my itunes is no longer good because that email address has been deleted what do i do to update the info

the apple ID that is associated with my itunes is no longer valid because the email address has been deleted,how can i update my info without my old email and password?

how is what blocked? the email address? or apple ID... As for the ID, its not bocked but when i entre the password it says... " Your Apple ID has been diabled for security reasons. to enable your account, reset your password on appleid.apple.com" which i did, after i have entred the apple ID, it gives me two options to either change my password by sending it to my email acccount used, first time i clicked use email to reset pasword. i then went to msn to long into that email and msn says that this account has been blocked due to the password being entred to many times to activsate this clcik link beloew and so i did, it then took me the security queastion and the alternative email used within that account is completly different to what put in when i first made that account 2 years ago, the security question to that email is in portugues/ spanish and im neither, so clarely someone has hacked into that email and blocked it... and this why i cant change the password for my apple ID..

TS3899 My ipad was working fine but if I go to send an email, a note pops up that my email address has been rejected by the server, what does that mean?

Hi, my Ipad was working fine but if I try to send an email, a note pops up that my email address has been rejected by the server, what does this mean? I am still receiving emails and can access websites through Safari.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

HT5787 Hi, I forgot my icloud password and my ipodtouch keeps asking me for my icloud password. When I enter my apple ID password, it will not accept it. I have been trying to find where I can reset my icloud password with no success. Please can someone

Hi, I forgot my icloud password and my ipodtouch keeps asking me for my icloud password. When I enter my apple ID password, it will not accept it. I have been trying to find where I can reset my icloud password with no success. Please can someone help?

You reset the iClould password the same way you reset the Apple ID for the email address/account
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Turn off "find my ipod" when you are locked out.

How do I turn off "find my ipod" when I am locked out of my ipod and I want to reset and then backup?

There is no way to backup the iPod
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

IOS 8 lockscreen keyboard does not let me input characters with accent marks. My password has an accent mark. I can't restore the device without unlocking it and turning off find my iPod. What can I even do here?

I do have a third party keyboard installed (fleksy), and I removed english and emoji from the keyboards list in settings before rebooting the ipod. When it booted up, it asked for my device password with the default keyboard, but I can't type any letters with accent marks, so I can't enter the password. I figured I could fix this by restoring a backup and changing my password, but I can't restore a backup without turning off Find My iPod - which of course requires me to unlock the device with the device password, which I can't do. Am I stuck here? Is there anything at all that I can do?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Cannot turn off find my ipod

My passcode was changed and now forgotten. I did connect the Ipod to the computer I have synced to and connected to itunes, however; itunes says to turn off find my ipod. I went to icloud and erased this ipod so there is no device it recognizes. Itunes still tells me to turn off find my ipod and I can't since I cannot get into the ipod or its not recognized by icloud. What do I do now?

Hello, radcami16.
Thank you for visiting Apple Support Communities.
I understand that your iPod is disabled and you are unable to turn off find my device. I would recommend going through the steps in the article below.
Recovery mode
If you've never synced your device with iTunes, or haven't set up Find My iPhone, you'll need to put your device in recovery mode. Then you'll restore your device as new or from a backup.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Cheers,
Jason H.

Is there any way to turn off "Find my iPod" without unlocking the iPod?

My cousin forgot her password to her iPod and she tried to restore the iPod but it said that it couldn't be restored because "Find my iPod" was on. Is there any way that you can turn off "Find my iPod" without unlocking her iPod.

ericab195 wrote:
... couldn't be restored because "Find my iPod" was on. Is there any way that you can turn off "Find my iPod" without unlocking her iPod.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702

HT1212 I cant access my ipad as accidentally entered passcode which I cant remember. tried to restore but advised I have to turn off find my ipad in icloud. obviously cant do this from ipad so just deleted it form icloud. Didnt work. any suggestions??/

Cant access my ipad after accidentally entering passcode which I cant remember. Unable to restore it as message says I have to turn off "find my phone" in icloud. Cant do this either. Any suggestions on how to overcome this ???

You'll have to connect your iPad to your computer via USB and in iTunes follow the directions provided in the link I provided below:
http://support.apple.com/kb/ht1212

I'm trying to reset my ipod touch but for that i need to turn off find my ipod touch but i cant do that without entering my apple id password which is linked to an email that has been deleted help me please what do i do

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