I'm trying to retrieve or change my password for an OLD itunes account. I know longer have access to the email in question and Apple refuses to acknowledge my birthdate. What to do?

I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?

send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG

Similar Messages

  • HT4859 I need help! I know longer have access to the email that I opened my icloud account with and I can't remember my password. I have tried asking Apple for help and no one has been able to! Any advice

    I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?

    I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account.  You can't delete them.
    If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck.

  • I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong.  Can someone help?!

    I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong.  Can someone help?!

    If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
    And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show).

  • I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    Contact iTunes Support:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • TS3988 I switched ISP so no longer have access to the email address for my iCloud account how do I change it. Why isn't it as easy as changing my Apple ID.?

    I switched ISP so no longer have access to the email address for my iCloud account how do I change it. Why isn't it as easy as changing my Apple ID.?

    Hi dawn192,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the links to see more details and screenshots. 
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Apple ID: Changing your Apple ID
    http://support.apple.com/kb/HT5621?viewlocale=en_US
    Cheers,
    - Judy

  • I no longer have access to the email I used to set up icloud how do I change it

    I no longer have access to the email account I used when setting up icloud, I changed my primary email addy for itunes but icloud didnt update, how do i change my primary email for icloud without losing all my stuff?

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • I had to change e-mail addresses and no longer remember my iCloud password for my old iTunes account. My iOS wont let me delete the old account without the password, how can I troubleshoot this? I tried my new password with no luck

    I had my iTunes account synced with an old e-mail account. I no longer remeber my password for this account and no longer have access to this e-mail account. I was able to change my information to a new e-mail in iTunes and iCloud with no trouble but my iOS device keeps asking me for the password to my old iTunes account which I can't remember. It defaults the e-mail reset password to the account I can no longer access and also says the date of birth I am entering does not match the records they have... I'm so confused, and I really dont get how my birthday is wrong? When trying to delete the account all together from iOS it asks again for the password...can anyone help me? Thanks!

    Is your phone still signed in with your old iTues ID for iCloud (in Settings>iCloud)?

  • I'm trying to change my apple ID on iPad but won't let me until I give the old password to old ID. I no longer have access to the old email so I can't even change the old password.

    I need to change my old Apple ID to my new. I don't know the password to the old ID and no longer have access to this email. Is there an easy way around this?

    I'm with JC4567, I have my old email turn up when going into my iCloud settings. It won't let me change the email to my new one (this new email and password are already updated on my PC. Why can't it just automatically update all other devices with it???), it's grey'ed out so I can't click and edit. I read somewhere that if we delete (older ios) or log off (newer ios) iCloud in the Settings then we can log in with the new AppleID and password. When I tried that it brought up my old AppleID and demanded my old password to my to turn off the "Find My iPhone" part in the iCloud. So I couldn't delete/log out of iCloud without turning off Fimd My iPhone. Catch 22. How do we fix that?

  • I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID (I no longer have access to the email address) shows up. How do I update those apps?

    I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID shows up (I no longer have access to that email address). How do I update those apps?

    Apps are DRM protected and tied to the account used to originally obtain them. They cannot be transferred to another iTunes account nor updated using another iTunes account. Only the account used to obtain them can be used to update them. You can contact iTunes support, explain the situation & ask that they add these apps to the download queue of your new account:
    http://www.apple.com/support/itunes/contact.html

  • I am trying to sync 2 different itune accounts into one. The first one is so old I no longer have access to the email. When I just sync'd I only got 6 songs. How can I get the songs on my Ipod on this deskop?

    I am trying to sync my ipod info from my laptop to my desktop. When I did the transfer only 6 songs came through. How can I sync all my accounts. One email address is so old I no longer have access to it. Help???

    It appears that something happened to yur computer/iTunes files.  It happens sometimes.  To recovery:
    - Import the old music into the current iTunes library
    - Make sure all the apps are also in the library
    - If in the USA and therplaces where iCloud has benn released you can redownload most iTunes puchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - You can always redownload apps at no additional cost as long as you are singned into the same iTunes account the originally purchased them.
    - After all the suff in in the iTunes library, make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPOd under Devices in iTunes. 
    - Restore the iPod from backup and restore as necessary.

  • How do i change the icloud account associated with my iphone and ipad when i forgot the password and no longer have access to the email account?

    I have an iPhone 5c and an ipad 3.  using the latest version of iOS.  I can't delete the old iCloud account on the devices without putting in a password but I don't have it, nor a way to change it via email since the email acct is an old one.

    If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  You can now use your current password to turn off Find My iDevice on your devices, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I like the mail feature with one exception; I cannot figure out how to change the font size of incoming mail permanently.  And, when answering an email I have to highlight the first few words and zoom it so I can see what I am writing.  what am I missing?

    I like the mail feature with one exception; I cannot figure out how to change the font size of incoming mail permanently.  And, when answering an email I have to highlight the first few words and zoom it so I can see what I am writing.  what am I missing?

    You can type the email using what you set in preferences and then highlight the text and use command - minus sign (or command - + for larger) to reduce the size of the text.
    You can also type command - T and a window will appear allowing you to select fonts/sizes/color/ background highlight.
    The above works in Notes also. I haven't tried to do this in any other Apple application.
    For incoming emails, you can use the above to reduce font size, but I don't know of a way to permanently set the incoming font size to a default.

  • I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

    I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114957)

  • HT204053 My husband and I are divorcing and we have used his apple ID for our 2 apple tv's.  He changed his password and now I no longer have access to the 300 or more movies, tv shows and music.   He keeps saying that there is no way for us both to have

    My husband and I are divorcing and we have used his apple ID for our 2 apple tv's.  He changed his password and now I no longer have access to the 300 or more movies, tv shows and music.   He keeps telling me that , there is no way for us both to have it. So, since his Apple ID was the one programmed into our Apple TV's he has custody to everything.  I know there has to be a solution for this, because I can't be the be the only person this has ever happened too!

    Unfortunately the situation is thus...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs
    http://support.apple.com/kb/HE37
    I know it doesn't help you in your current situation... but you can leave Feedback for Apple here...
    http://www.apple.com/feedback/

  • I no longer have access with the e-mail on my account. Can I change just the email on it to my current?

    I no longer have access with the e-mail on my account. Can I change just the email on it to my current? I know it is dumb but I just got a new iPhone and can't add it.

    You should be able to login here and change the email address on your account : http://appleid.apple.com

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