I'm unable to download iMovie/iphoto, as i didn't buy the mac brand new, it only gives me the 'accept' button when i try to download, i don't mind purchasing, it just doesn't give me the option. any ideas how i can get around this?
I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on. So i went through all the set up steps when switching it on for the first time.
My problem is that iPhoto and iMovie are not installed, and when i go to the app store the icons have an accept button, it then prompts me for my apple ID, obviously these a registered to the original owner, and says i need that ID in order to download them, or i'll have to purchase them.
I'm happy to purchase them, but it doesn't give me that option, every time i search for them in the app store they always come up with the accept option and no purchase option.
Any idea how i can get round this would be great fully appreciated.
I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
Something doesn't make sense here, though I'm not saying the previous owner is lying....
Time to send your serial # to iTS and let them see what's happening here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
-
I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login. I tried the method where you go into single user mode and type in commands, however that method uses some of the letters that are not working on my laptop.
You didn't mention which version of OS X your running but there are password reset utilities provided OS X: Changing or resetting an account password (Snow Leopard and earlier) - Apple Support or OS X: Changing or resetting an account password - Apple Support
Alternately you can use an external keyboard to log in and change the password. Make a backup if you don't have one, it's likely that your problems aren't over. If that water continues to migrate downward and fries the logic board your macbook will be toast. -
I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???
You cannot.
You buy one and only one download of movies. it is your responsibility to backup your purchases.
Copy everything from your old computer or your backup copy of your old computer to your new one. -
I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2 files ?
The Canon 5D Mk 111 was supported from LR 4.1, see the link below. Just update LR to the latest version. See link below
Camera Raw plug-in | Supported cameras
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh -
Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? I had a trial version of LR, downloaded the Cloud, every other program works, including trials, but Lightroom does not. Any ideas how I can get it to work?
Creative Cloud applications ask for serial number
-
I was in the middle of the iOS 8 update and tried to turn my phone off (yes, I realize this was dumb) But what happened was it tried to reset. Now, my iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error -51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!
Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message. -
My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?
You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.
-
Hi. I have purchased Lego Indiana Jones for my Macbook Pro. On trying to install it, it is telling me it encountering an error. Does anyone know how I can get around this? Cheers
I have this problem too the error message for me is error 36
(It works on my Macbook but not my Macbook pro)
Any help you could give would be great -
hey guys i just wanna ask you if you know any way how to recover pics deleted from my camera rol and photo stream, i deleted accidentally without backing it up on icloud, any ideas how i can get it back
If you deleted them from both PhotoStream and the camera roll, and you don't otherwise have them backed up, they're gone.
-
I accidently deleted Safari and now I can't reinstall because it keeps telling me there is a newer version on my computer. The issue is my system does not support the newer version. Does anyone know how I can get around this?
Apple wanted to charge me 50 bucks jsut to talk to someone!
I believe you may be referring to the $49 ASL agreement at AppleCare? That is only when/if you are out of AppleCare Protection.
Can you get to an AppleStore Genius Bar?
They may be able to fix this for you. No charge.
I highly doubt that. There is a $70 charge for troubleshooing software issues, EVEN IF there is AppleCare Warranty on the hardware.
However, since there is no charge for an appointment at a Bar, go make one, and see what options they give you. Let us know how it goes. -
Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very muchYou can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran? -
When I send an email no matter how small it now seems to take a much longer time than usual (by watching the gear wheel spinning). Anyone have any ideas how I can get my sending back to a much shorter time?
Have you burned Discs with other programs using this computer? Are you certain that you have a drive that will burn discs?
-
My iphone shows a red circle alert but doesn't allow me to access it. How do I get around this?
Red circle alert to what? Maybe post a screen shot of your issue.
-
I rented a movie, watched half of it. Had 27 days left until it expired. After 3 days, received a message saying the movie had expired and it appears deleted from my rental folder. Any ideas how I can get this movie back?
You would have to rent it again.
Once started the movie you have 24 hours to complete viewing.
How long do I have to watch a rented movie?
You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.
http://support.apple.com/kb/ht1657 -
I found a iPad Mini and would like to return it to the original owner. I believe it was previously stolen and it cannot be activated. Any idea how I can get it back to the original owner?
I am very disappointed (yet I somewhat understand) Apple and how they completely have no interest in helping return lost items. I don't believe the person who traded me this was from around here so I don't even know where to begin. I seen on ebay you can sell them for parts but I don't really believe in doing that and would like to at least try my best to get it back to whom it belongs to. I will be contacting my local police department regarding this but I don't think they will be able to do much if it was stolen from somewhere else. However if nobody claims it in 90 days and I have a letter from my local police station saying I am the new owner, will that be enough for apple to unhold their policy of proving the item belongs to you?
Maybe you are looking for
-
How to dispose a JPanel ?
Hi, i want to know, how to dispose or close the JPanel from the application as well as from the memory?. In Simple, for JFrame or JInternalFrame we have .dispose(), which will remove the component from view as well as from allocated memory. What is t
-
While using 9iAS Report Server, we encounter HTTP500: Internal Server Error problem. Looking into the Apache error_log, we found the following error:- [Tue Oct 9 19:29:58 2001] [error] [client 128.1.0.1] Premature end of script headers: /export/home
-
I'm new to Pages and I've searched online for an answer to this question but haven't found anything quite what I need. When I import an image from Finder (or drag and drop from Finder) into Pages, the Text Wrap default is "automatic" which seems to b
-
In iOS7 devices are activation locked when they are linked to an apple ID find my iphone. It seems that this will occur only once the apple id / find my iphone is enabled from iOS7 itself. But, with the phone in hand, I was curious if changing the ap
-
What happened to my transform controls?
Hi Can someone tell me why my transform controls won't work after saving a file in .psd format and closing the program? When I reopen the file I can select the layer I want to edit but I have no transform controls. Please help !! (I'm using Photoshop