I'm using windows 7 with a hp deskjet 3059A e Printer All-in-One J611n not scanning pc not found

My Deskjet 3059A e printer all-in-one J611n was working fine til my pc crashed. Now I can't get it to scan. Says computer not found & it is switched on to my pc via usb cable.... Help

Hello @terezaferreira , Welcome to the forums
I read your post about the scanning problems and I am here to help you out.
I would first suggest you restart the computer completely, and power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Now with both the printer and PC powered on, run the Print and Scan Doctor from your computer and send me a screen shot of the results or write me back with the detailed results.
Try scanning from the HP Software on your computer, and also scan from the printer to your PC. Tell me if either ways worked and what happened!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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beyawan wrote:
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Twitter: @Ciara_B_HP

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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I'm using windows 7 with a hp deskjet 3059A e Printer All-in-One J611n not scanning pc not found

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