I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

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White screen with flashing folder containing a question mark

I attempted to boot my MacBook and it is now only showing a white screen with a folder containing a question mark. I have only had the MacBook for less than 3 months. Help!!!!

There are four general causes of this issue:
1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
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When turned on all I get is a white screen with a black strip...

I just bought a Macbook on 3 days ago and it was taken out of the box that night. I used it the next day and put it on my dresser until just now when I went to use it again. Any ideas?

Logic board malfunction. Take it back to the store and exchange it.

After "restoring" my MacBook Pro via time capsule, all I get is a white screen with the apple in the middle and the little spin wheel spinning and spinning and spinning for 24 hrs now...

After "restoring" my MacBook Pro via time capsule, all I get is a white screen with the apple in the middle and the little spin wheel spinning and spinning and spinning for 24 hrs now...

Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
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http://support.apple.com/kb/TS2570
Take care,
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I locked my MacBook - it switched itself off - restart it - white screen with a folder and a questionmark appearing on the screen, I can type in the password or do anything at all

I locked my MacBook with the find my iPhone app, then it switched itself off and now, when i restart it there is a white screen with a folder and a questionmark appearing on the screen, I can type in the password or do anything all. I really didn't wipe it, and in the app it says: MacBook locked toay at 15:49.
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Did you setup a lock code? I have done this operation via iCloud just few minutes ago and it's booted with 4 numbers lock code just fine. When you lock your Mac, it's restarts automaticly and then loads with lock screen and you are only able to enter password of 4 numbers to unlock it.

White screen with a folder and a question mark in the Folder

Hi,
My daughter's Desktop Mac Pro won't reboot. On reboot, it shows a white screen with a folder and a question mark within, It just stays there and nothing happens. Is this a problem with a dead hard drive, dead processor, faulty USB connection, problem with airport.? We need advise and help, please!
effie imperio

Hi, Anonymoustache, thanks for responding.
Yes, I think it is "a flashing question mark". If it is flashing, you think it is a hardware problem like a dead hard drive? I had a flashing question mark with my Power book G4 and Apple replaced a dead hard drive.
Thanks Hatter, I will convey your response to my daughter and see if it will help.
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White screen with a folder and a '?' ...

Hi
I bought my iMac in 2008 and it has work fine and remained just as fast as it was when i bought it unitill last night. I went to watch a film and it failed to load up quicktime and then froze. I turned it off then back on and was given a white screen with a folder and a question mark inside it. At this point i turned it back off again and left it. I found out that this screen is refered to as 'The Screen Of Death' and usually indicates that the Hard Drive is dead.
Once i had left the iMac for about 10/15 minuets i switched it back on. It loaded my Mac but very slow. Everything is still there but continues to be slow and will crash completely if i open any programme.
In other cases that i have read the posters say that they cannont get the mac to boot at all once they have seen the white screen. I was wondering if what has happened to me is something different or may just be the fact that its a run up to the inevitable.
Any information on the matter would be great.
Thank You

Hi Brettus and welcome to the Apple Discussions.
This would be a good time for a backup if you can do so.
You could try to boot from the install disk that came with your iMac, startup holding the C key until after the tone. Then choose the language, go to utilities, first aid, disk utility and run repair disk. See if that finds damage to the file systems.
If it comes back ok, reboot normally on the hard drive and then run dis utility from the hard drive and repair permissions.
If you are unable to startup or have more problems, you probably have a failed or failing hard drive.

My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

If you have a external USB enclosure - trying installing your hard drive in that enclosure and connect it to your usb port - restart your macbook while holding down the options key. If you Macbook boots to your desktop then you have a faulty cable. If you get the same error, then your hard drive just died on you.
good luck.

I bought iphone 5s 2 days ago and suddenly it turn off and start again till the white screen with apple logo and start again

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Hello Ahmedabokamar,
Thanks for the question! I'd recommend taking a look at the following article for troubleshooting steps that can help get your iPhone working again.
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http://support.apple.com/kb/TS3281
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You can try and put it in a bag of uncooked rice for 5 days or so, but don't get your hopes up. If that doesn't work, you get an out of warranty replacement or buy a new phone.

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Hello,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there.

After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?

After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?
== This happened ==
Every time Firefox opened

-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
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-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working.

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My Ipod when turned on all I get is a white screen. I tryed to do a reboot w/power and home button and nothing

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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Now today when I opened my computer I get as usual the white screen with the Apple symbol but there were all over the screen vertical lines with green pixels and after a while the screen gets grey and I get message to restart my computer using the power button or the restart button and when I do so each time the same is happening somebody can tell me what is happening and what caused this. This computer is my work and now I have no income anymore.
On the Apple support site they are asking to enter the serial number and when I do so I get message it is wrong but it is the only one I have and I buy this computer in Cairo Egypt. I am living in Hurghada in Egypt for the moment. When I call the technical support of the shop where I buy it they are telling me that it is the hard disk or ram and that I probably lost everything on it and they are asking a big amount to repair.
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You can find the serial number either in About this Mc in the Menu bar under the , or it should be on a sticker under the foot of the machine.
If you have the install discs, try booting from them, holding down the c key and then using Disk Utility to check the drive.
You can also boot into Safe mode
To start up into Safe Mode (to "Safe Boot"), do this:
   1. Be sure the computer is shut down.
   2. Press the power button.
   3. Immediately after you hear the startup tone, press and hold the Shift key.
      Tip: The Shift key should be held as soon as possible after the startup tone but not before.
   4. Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
Please post back with results,
To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup.

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Contacted support and was talked through a safe boot.
Now everything is fine.

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

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