I need an agent to deactivate my products

My computer has been sent for reparations and the motherboard has been changed twice.
The products cannot be deactivated as the old computers no longer exist.
I need an agent to deactivate my products but the option to start a chat is greyed out.

This is a user to user forum. You'll need to contact Adobe directly. I had the happen a while back and it was straightened out in a few minutes with an online chat.
Bob

Similar Messages

  • Unable to deactivate CS3 products to move to new laptop

    Can't deactivate CS3 products see chat script which was useless and a waste of time Deactivation box keeps coming back no connection but I was chatting with agent at the same time.
    Original description...
    Cannot deactivate CS3 products Photoshop and Dreamweaver. Just keeps coming back with re-try.
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Sweatha.
    Sweatha: Hello! Welcome to Adobe Customer Service.
    Sweatha: Hi There.
    you: Hi
    Sweatha: I understand that you are unable to activate the software.
    you: No unable to Deactivate. From the help menus deactivate just have to keep retrying. Can access Adobe website no problem as described...
    Sweatha: Thank you for the information. I will be glad to check and assist you with this issue.
    Sweatha: May I please have your email address registered with Adobe?
    you: [email protected]
    Sweatha: Thank you for the email address.
    Sweatha: May I know which product are you referring to?
    you: CS3 Dreamweaver and Photoshop as decribed...
    Sweatha: May I know the serial number please?
    you: Photoshop xxx and Dreameaver xxx
    Sweatha: Please follow the steps to deactivate the software.
    Sweatha: Launch the product >> You have two options: Organize and Edit>> Click on 
    Sweatha: Edit>> Help> Deactivate.
    you: PLEASE READ ORIGINAL DESCRIPTION - I have done this many times and it does NOT work... Tried Yesterday tewice and this morning. Just responds with try again.
    you: REPEAST I am connected to the internet.
    you: I have connected to the Adobe web site and obviously I am chatting here
    Sweatha: May I know which operating system are you using?
    you: Windows 7.
    Sweatha: In this case, I request you to activate the software. If you get any error in activating please let me know.
    you: IT IS ACTIVATED hence I'm trying to DEACTIVATE! How can I activate if it is already activated there is no option. Do you know these products? Your server is not working!
    Sweatha: You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.
    you: So whats the point of chat then - useless!
    you: I shall post this script in the forum so people can see how you respond Sweata.
    Sweatha: The support for CS3 is no longer available. You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.

    Hey Ned many thanks for responding. Well before I wasted more time on chat I tried and deactivated again but no success. Then pinged www.adobe.activatie.com a couple of times - tried again and hey presto it burst into life. I have a cabled network connection so don't know what happened. Tried the same with Dreamweaver as well as Photoshop CS3 and also worked. Perhaps they had a glitch with their server? Any way reinstalled - set date to 01/11/2011 for updates and now all back up and running on new computer. Well Adobe support for me was crap which is a shame when their statement on support is so positive. I've spent thousands with Adobe over the years but I'll think hard before I get spend any more unless they up their support game.

  • Which components need to be monitored for a productive BO Enterprise XI 3.1

    Dear colleagues,
    we will start soon with a productive BO Enterprise XI 3.1 system. We do not have detailed information which components need to be monitored in a productive system. Is there any experience or are there documents available which give a hint? Many thanks in advance for help.
    Best regards,
           Detlef Kreiss (HP Outsourcing services)

    For services, you need to monitor the Server Intelligence Agent (SIA) and Tomcat (if you're deploying on Java.)  Unlike the pre-3.0 versions of XI, these are the only two processes that run as services.  Everything else is managed by the SIA.
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    If you're using WebI and installing the base version of 3.1 without any fix packs or without SP2, you'll need to monitor the Web Intelligence Processing Server processes - there is an issue that will cause them to hang.  You can tell they're hung if they're either stopped in the CMC and wont start or if they're in "Starting" status but they never actually start.  The work-around is to stop them in the CMC then go to Task Manager on the report server and stop all of the "webiprocessingserver" processes, then start them again in the CMC.
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  • Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed.  I need you to retroactively deactivate these two previou

    Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed.  I need you to retroactively deactivate these two previous computers (one Dell desktop, another a Dell laptop from my university, the University Of Missouri_KC), so that I can re-install on my laptop (which has been repaired by UMKC), and the other on my new private desktop (which replaces my previous desktop, which cannot be salvaged).  I have the serial numbers of my two products, if Adobe could request them
    Please respond as soon as possible.  - Marc Garcelon, [email protected], UMKC email address: [email protected]@

    Hi Marc,
    Please refer to the help document below for deactivation:
    Activation & Deactivation Help
    Also, the creative cloud membership can only work on 2 machines. You will receive an error automatically on the third machine.
    Regards,
    Sheena

  • I moved 2 weeks ago and my computer never started again. I need to retrieve all my adobe products, and there is a long list of them. What do I do first?

    System crashed. Need to retrieve all my Adobe products. What do I do?

    Berlene8000 please contact our support team to locate your account and serial numbers.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fr

    Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fraud. I just want it OFF do i can USE it on another COMPUTER.
    can anyone in customer support deactivate this??

    Hi Terry,
    I have checked the serial number and found that you have sufficient activation count left to install it on 2 computers.
    Please uninstall the software and activate it on the other machine. In case of issues please let me know and I will help you.
    Here is my direct email: [email protected]
    Chat Support email:
    http://helpx.adobe.com/x-productkb/global/service1.html
    Regards,
    Rave

  • How can I deactivate a product on a computer that's been stolen?

    How can I deactivate a product on a computer that's been stolen?

    Yes, it will but you can still install it on 2 machines. In case you face any issues, you can contact adobe support anytime.
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  • I need sample basic data file containing Product,Market,Measures etc

    I need sample basic data file containing Product,Market,Measures etc to load data in to Sample Basic applications. Where can I get this?

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    Cameron Lackpour

  • Hi,  I have purchased design standard CS6 creative suite for a mac I dont have dvd though and need a link to download this product so i can enter my serial number

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    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    Hi All,
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    If without creating/confiuring agent all package running successfully then whats need to creating?
    In my DEV environment, I have setup of master and work repository with INTERFACE and WORKFLOW agent.
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    Regards,
    Phani

  • I am using a new laptop with bridge and when i try to edit it tells me that i need to first launch a qualifying product?

    When i try to edit with a new version of Bridge on a new laptop i get an error message that i need to first launch a qualifying product. does anyone know what this means?

    close bridge>open a qualifying product (like photoshop)>open bridge from photoshop (file>browse in bridge).
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  • How do I deactivate a product from a stolen computer?

    How do I deactivate a product from a stolen computer?

    Contact web chat:
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  • Which is the software needed for an installation on a production server

    Hi,
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    For application deployments (production), you will need the following software. The same is true for a design-time environment.
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