I need an agent to deactivate my products

My computer has been sent for reparations and the motherboard has been changed twice.
The products cannot be deactivated as the old computers no longer exist.
I need an agent to deactivate my products but the option to start a chat is greyed out.

This is a user to user forum. You'll need to contact Adobe directly. I had the happen a while back and it was straightened out in a few minutes with an online chat.
Bob

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Unable to deactivate CS3 products to move to new laptop

Can't deactivate CS3 products see chat script which was useless and a waste of time Deactivation box keeps coming back no connection but I was chatting with agent at the same time.
Original description...
Cannot deactivate CS3 products Photoshop and Dreamweaver. Just keeps coming back with re-try.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Sweatha.
Sweatha: Hello! Welcome to Adobe Customer Service.
Sweatha: Hi There.
you: Hi
Sweatha: I understand that you are unable to activate the software.
you: No unable to Deactivate. From the help menus deactivate just have to keep retrying. Can access Adobe website no problem as described...
Sweatha: Thank you for the information. I will be glad to check and assist you with this issue.
Sweatha: May I please have your email address registered with Adobe?
you: X@y
Sweatha: Thank you for the email address.
Sweatha: May I know which product are you referring to?
you: CS3 Dreamweaver and Photoshop as decribed...
Sweatha: May I know the serial number please?
you: Photoshop xxx and Dreameaver xxx
Sweatha: Please follow the steps to deactivate the software.
Sweatha: Launch the product >> You have two options: Organize and Edit>> Click on
Sweatha: Edit>> Help> Deactivate.
you: PLEASE READ ORIGINAL DESCRIPTION - I have done this many times and it does NOT work... Tried Yesterday tewice and this morning. Just responds with try again.
you: REPEAST I am connected to the internet.
you: I have connected to the Adobe web site and obviously I am chatting here
Sweatha: May I know which operating system are you using?
you: Windows 7.
Sweatha: In this case, I request you to activate the software. If you get any error in activating please let me know.
you: IT IS ACTIVATED hence I'm trying to DEACTIVATE! How can I activate if it is already activated there is no option. Do you know these products? Your server is not working!
Sweatha: You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.
you: So whats the point of chat then - useless!
you: I shall post this script in the forum so people can see how you respond Sweata.
Sweatha: The support for CS3 is no longer available. You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.

Hey Ned many thanks for responding. Well before I wasted more time on chat I tried and deactivated again but no success. Then pinged www.adobe.activatie.com a couple of times - tried again and hey presto it burst into life. I have a cabled network connection so don't know what happened. Tried the same with Dreamweaver as well as Photoshop CS3 and also worked. Perhaps they had a glitch with their server? Any way reinstalled - set date to 01/11/2011 for updates and now all back up and running on new computer. Well Adobe support for me was crap which is a shame when their statement on support is so positive. I've spent thousands with Adobe over the years but I'll think hard before I get spend any more unless they up their support game.

Which components need to be monitored for a productive BO Enterprise XI 3.1

Dear colleagues,
we will start soon with a productive BO Enterprise XI 3.1 system. We do not have detailed information which components need to be monitored in a productive system. Is there any experience or are there documents available which give a hint? Many thanks in advance for help.
Best regards,
Detlef Kreiss (HP Outsourcing services)

For services, you need to monitor the Server Intelligence Agent (SIA) and Tomcat (if you're deploying on Java.) Unlike the pre-3.0 versions of XI, these are the only two processes that run as services. Everything else is managed by the SIA.
Other than that you need to go to the Central Management Console (CMC) and monitor CMS, File Repository Servers, and whatever other components that you use (Crystal, WebI, etc.)
If you're using WebI and installing the base version of 3.1 without any fix packs or without SP2, you'll need to monitor the Web Intelligence Processing Server processes - there is an issue that will cause them to hang. You can tell they're hung if they're either stopped in the CMC and wont start or if they're in "Starting" status but they never actually start. The work-around is to stop them in the CMC then go to Task Manager on the report server and stop all of the "webiprocessingserver" processes, then start them again in the CMC.
-Dell

Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed. I need you to retroactively deactivate these two previou

Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed. I need you to retroactively deactivate these two previous computers (one Dell desktop, another a Dell laptop from my university, the University Of Missouri_KC), so that I can re-install on my laptop (which has been repaired by UMKC), and the other on my new private desktop (which replaces my previous desktop, which cannot be salvaged). I have the serial numbers of my two products, if Adobe could request them
Please respond as soon as possible. - Marc Garcelon, [email protected], UMKC email address: [email protected]@

Hi Marc,
Please refer to the help document below for deactivation:
Activation & Deactivation Help
Also, the creative cloud membership can only work on 2 machines. You will receive an error automatically on the third machine.
Regards,
Sheena

I moved 2 weeks ago and my computer never started again. I need to retrieve all my adobe products, and there is a long list of them. What do I do first?

System crashed. Need to retrieve all my Adobe products. What do I do?

Berlene8000 please contact our support team to locate your account and serial numbers. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fr

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fraud. I just want it OFF do i can USE it on another COMPUTER.
can anyone in customer support deactivate this??

Hi Terry,
I have checked the serial number and found that you have sufficient activation count left to install it on 2 computers.
Please uninstall the software and activate it on the other machine. In case of issues please let me know and I will help you.
Here is my direct email: [email protected]
Chat Support email:
http://helpx.adobe.com/x-productkb/global/service1.html
Regards,
Rave

How can I deactivate a product on a computer that's been stolen?

How can I deactivate a product on a computer that's been stolen?

Yes, it will but you can still install it on 2 machines. In case you face any issues, you can contact adobe support anytime.
As per adobe policy, we cannot issue a new serial number for such issues.

I need sample basic data file containing Product,Market,Measures etc

I need sample basic data file containing Product,Market,Measures etc to load data in to Sample Basic applications. Where can I get this?

As I am the World Domain Lead for Sample.Basic (this is a joke, btw, it's sort of like being King of my front stoop, and besides, I just made it up) I will note two things about CALCDAT.TXT.
1) It is not in columnar format, but instead in Essbase free-form data load format as user2571802 notes. This means if you take a look at it with a text editor, it's a bit confusing to read till you realize that it contains all dimensional information in the data file itself. See the DBAG's section on [Data Sources That Do Not Need A Rules File|http://download.oracle.com/docs/cd/E10530_01/doc/epm.931/html_esb_dbag/ddlintro.htm#ddlintro1029529].
2) CALCDAT.TXT contains level 0 and calculated results. Just load it -- there's no need to calculate it.
Regards,
Cameron Lackpour

Hi, I have purchased design standard CS6 creative suite for a mac I dont have dvd though and need a link to download this product so i can enter my serial number

Hi, I have purchased design standard CS6 creative suite for a mac I dont have dvd though and need a link to download this product so i can enter my serial number

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Need of agent

Hi All,
I just want to know need of agent.
If without creating/confiuring agent all package running successfully then whats need to creating?
In my DEV environment, I have setup of master and work repository with INTERFACE and WORKFLOW agent.
Now,I am creating master and work repository in another schema.So,what if i am not creating agent for this new master and work repository and everything running is perfect?

Hi Maulik,
we have 2 types of agent in ODI
An agent is a java service that acts a listener on a designated tcp/ip port, the agent allows execution of sessions such as model reverses, packages, scenarios and interfaces.
1) local agent and
2) user define agent
Following link for how to create user define agent in ODI, hope it will helps you (type 2 agent):
http://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/odi/10g/10135/setup_odi_agent/setup_odi_agent.htm
For type 1, local gaent :
When you login successfull in ODI, at the time localagent is running at backend process, I hope you observed that when you run any package/interface by default it is choosing localagent and log level is 5.
Provide your personal mail ID, I will sent a ppt regarding ODI
Regards,
Phani

I am using a new laptop with bridge and when i try to edit it tells me that i need to first launch a qualifying product?

When i try to edit with a new version of Bridge on a new laptop i get an error message that i need to first launch a qualifying product. does anyone know what this means?

close bridge>open a qualifying product (like photoshop)>open bridge from photoshop (file>browse in bridge).
retry opening bridge.

How do I deactivate a product from a stolen computer?

How do I deactivate a product from a stolen computer?

Contact web chat:
Adobe ID, sign in, and account help

Which is the software needed for an installation on a production server

Hi,
which is the software needed for an installation on a production server (windows 2008) of Forms/Reports 11g ?
I mean the old 10g stand alone forms and report service but un 11g release ..
Regards

For application deployments (production), you will need the following software. The same is true for a design-time environment.
1. Weblogic Server 10.3.2
2. Fusion Middleware 11.1.1.2
See my update in the following:
Re: Some FORMS quesion...
All products are contained within the Fusion Middleware (Forms, Reports, Portal, Discoverer) distribution. This includes Builders, Runtime components, HTTP Server, Web Cache, etc. During the installation process, you choose which you want to install.

HT5244 What if java is loaded? Do I need to uninstall or deactivate?

What if java is installed do I need to uninstall or deactivate it?

If you don't use Java applets regularly, it's a reasonable precaution to turn Java off in your web browser (in Safari, it's in the Security preferences). But it's not a big worry as long as you have Apple's latest security updates; certainly uninstalling Java would be unnecessary, in my opinion.
Regards.

How to exclude STOs from GATP, when we need to ship the "Customer return" products from branch to Central DC?

How to exclude STOs from GATP, when we need to ship the "Customer return" products from branch to Central DC?
We have to set up a scenario for sending "Customer returned" products from branches to Central DC through STO. But we do not want GATP check for these STOs, as they are Customer Returns, which need to analyze at CDC for further actions. We are using SCM 7.0 and ECC 6.0
Thanks in advance,
Ravi

Hi,
You can exclude the "customer returned" category from the scope of check from that particular Check control

I need an agent to deactivate my products

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