I need help installing and running Adobe Acrobat XI Pro?

I cannot get the Acrobat XI Pro program to run.

Hi DorioleV
What is the error you're getting ?

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    Hi Doug Talbott,
    Please refer to the page associated with this link (Configuration error 16 | CC, CS) and follow the procedure detailed for Windows 7 and let me know if your issue gets resolved.
    Regards,
    Rahul Tyagi

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  • I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    Hi,
    Have you tried the help documents below:
    Error "The serial number is not valid for this product" | Creative Suite
    Invalid serial number error
    In case of any other error message, please specify.
    Regards,
    Sheena

  • Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

    Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
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    Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
    Download Acrobat products | Standard, Pro | XI, X

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    The message you are getting indicates you purchased the software as an upgrade version and it is asking you to identify the older version that you upgraded from to prove that you qualify for using the upgrade version.  YOu need to select the older version and provide its serial number as well.

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  • Cannot install new software - adobe acrobat 9 pro

    Hi
    I have just upgraded my system software to Snow Leopard Mac OS X 10.6.3 so that I could install new software - Adobe CS5 Design Premium.
    System upgarde went perfectly, installation of all other software in CS5 went perfectly and now all I need to do is install Adobe Acrobat 9 Pro. I drag the folder from the CD into my Applications folder but it does not complete the process of copying it and comes up with the folowing error message:
    'The Finder can't complete the operation because some data in Adobe Acrobat Pro can't be read or written  (Error code -36)'
    Prior to this installation attempt I removed Acrobat 8 as instructions that came with 9 indicated that I needed to do this. The only other info that may be relevant is that this software is an upgrade pack from Adobe CS2, though I did not have CS2 on this particluar computer. It was on a different computer.
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    Lorna

    To download Acrobat 9 Professional :
    Go to the web page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=en
    Login with your Adobe ID and Password. Now instead of clicking on the download button copy and paste the following link on the address bar and hit enter :http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_ efg.exe
    This is the direct download link for Acrobat 9.
    Note : This link would only work from the downloads page of Acrobat 10.

  • Running adobe acrobat xi pro for 1st time stuck on sign-in

    I have successfully installed Adobe Acrobat XI Pro on windows 7 and created an Adobe User ID.
    When I try to run the program, when asked to enter log-in details, I enter these and then the program appears to load but gets stuck on the sign-in page.

    is your acrobat part of a cc subscription?
    if so, sign out and then sign back in to your cc desktop app using the same adobe id used to subscribe, Sign out, Sign in | Creative Cloud Desktop app

  • I installed my old Adobe Acrobat 7 pro on my win 7 computer but couldn't activate...the CS deleted it and gave me a new linke to install which wouldn't work.  They lost all my work.  CS sucks.

    I had on old copy of Adobe Acrobat Pro 7 which I purchased full price.  I needed it to fill in my mothers inheritance tax.  I could not activate it so was in the trial period.  I contacted Customer support to be allowed to activate it.  They asked no questions on which OS I was on and send me a link.  The link downloaded the program, but upon install found I had a later version.  I  resumed the call with customer support (30 minute hold) and told them the issue.  They woman (indian) told me to uninstall my old Acrobrat pro and install the program she had sent me.  I did that, error messages.  She (without notice) had put me on another 30 minute hold.  I could no longer install my old version (which they would not let me activate) or the "newer" version because of error codes.  I tried the new ID number and the old ID number with my disc.  Both were invalid.  I called in on a home line as the assistant on the cell line was on permanent hold.  He explained they no longer supported that version and it would not work with Windows 7 (funny it worked before I called them, but could not be activated...so I was 23 days into a 30 day trial period).  Finally the cell girl came back on and lied to me saying I said the software would not work. All I needed was an activation code, I understood not all features would work, but I had tested what I needed and that worked fine.  She argued that it could not install on Windows 7 (false as I had already done it).  She hung up.  The guy on my land line came back with the same lines, but understood CS had worsened my situation. He had no solution for 30 minutes...until he offered the free trial version of version 11.  I have an xp computer (old) I could have used, they just invalidated the serial and activation numbers.  They wanted me to buy the new version.  I don't need that.  I lost half my data.  Their CS (indian) sucks to the max.
    Christopher D Fox, MD
    MIT Class of 1982@

    Since the bookmarks are gone, I no longer have the link to the page for AA7 files that get around the activation issue of the AA7 activation server being gone. In any case, AA7 is not compatible with Win7. You can create workarounds, but both the print driver and AcroTray will not work. You can install another PS driver (even some from Adobe available), change the name to Adobe PDF, and set the port to FILE. Assuming you can find the AA7 link that was part of the old CS and can install it, you will have to run this work around. To use it, you print to the Adobe PDF printer you have created (or even PDF Maker (though not compatible with OFFICE after 2003 as I recall). You then open the file in Distiller to create a PDF. This latter step is what AcroTray normally takes care of, but it does not work in Win7.
    Good luck.

  • Can I run Adobe Acrobat 6 pro and Reader X

    I continue to use Adobe Acrobat 6 Professional for its ability to combine documents, and insert and delete pages in PDFs.  If I download and install Adobe Reader X, will it overwrite Acrobat 6 Pro, rendering it useless?  I realize that 6 Pro if very old, but has all the functionality I need to create pdfs.  I am only interested in upgrading the reader portion because I occasionally receive files created in later versions and would like to view them with all their newer functions.
    Thanks!
    J

    Might work; might not.  Legacy apps (CS2, 3, 4) that weren't built to run on modern operating systems may have trouble with Mavericks.   I think you'll be OK with CS5, 6 and CC.
    Nancy O.

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