I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

Do you see a lightning bolt near the battery , Battery is charging (supposedly( IF not return to where you purchased it (also make sure that the charger is on) if still not charging with lighting bolt bring it back

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At the top of my iPhone 5 it has been saying searching for hours and won't go away I have tried cleaning my SIM card but nothing seems to work any advice?

At the top of my iPhone 5 it has been saying searching for hours and won't go away I have tried cleaning my SIM card but nothing seems to work any advice?

Hey Savannahgrace321,
It sounds like you are experiencing an issue with service on your iPhone. I have an article for you that will help you troubleshoot this issue:
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/en-us/ts4429
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT4623 so I am updating my phone to the newest IOS and it has been doing it for hours. I have now plugged it into the computer and it says that it is in recover mode and I should restore it? What does that mean? Do I lose everything on my phone?

I am updating my phone to the newest IOS and it has been doing it for hours. I have now plugged it into the computer and it says that it is in recover mode and I should restore it? What does that mean? Do I lose everything on my phone? Is there anything else I can do?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

HT201401 my iphone was fine last night and i put it on charge before i went to bed, woke up this morning and my phone was dead and hasn't come on since and i've tried putting it on charge for hours and still won't come on, anything you can do to help this

my iphone was fine last night and i put it on charge before i went to bed, woke up this morning and my phone was dead and hasn't come on since and i've tried putting it on charge for hours and still won't come on, anything you can do to help this problem?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

Whenever I click on iTunes store, it just takes me to this huge add to download the new version of iTunes. I have tried clicking the download box and downloading it, but it still will not let me past the add so I can buy music. What gives

Whenever I click on iTunes store, it just takes me to this huge add to download the new version of iTunes. I have tried clicking the download box and downloading it, but it still will not let me past the add so I can buy music. What gives

this is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me...

Apple refused to fix my phone as they said it's been modified! I got this phone from EE brand new, who confirmed they get these phones direct from Apple, no one is helping and I am without a phone help?..

Apple refused to fix my phone as they said it's been modified, I got this phone as an upgrade through EE. They have said phones come directly from iPhone, I have not had repaired it's been fine. What can be done about this.

Unless you jailbroke the iPhone, in which case you have yourself voided any further support, this is an issue you'll need to take up with EE, since they're the ones who sold you the iPhone. It's quite possible that EE is lying to you and gave you an iPhone they took back from someone else and it was indeed modified by some unauthorized person or shop.
Regards.

TS2771 IPod has been downloading 1os6 for hours and hours-how long does it take?

Am trying to update IPod touch=said needed to update to IOS6-it has been doing this since 8 am this morning-how long does this normally take?

Try one or more of the following:
> Restart your computer.
> Restore your iDevice (make sure your back-up)
> Uninstall & Reinstall iTunes
> Contact Apple
> iPod touch: Hardware troubleshooting
Other than that, I don't know much.
Message was edited by: michael08081

I have an old iphone 3G that I want to use as an ipod touch. It does have a sim card and it has been reset but for some reason it will not pick up my wireless network, or any other wireless network. What is the problem?

I have an old iphone 3G that I want to use as an ipod touch. It does have a sim card in it and it has been reset. For some reason it will not pick up my wireless network in my house, or any other wireless network. What could be the problem?

Is this the problem:
iOS: Wi-Fi or Bluetooth settings grayed out or dim

My new IPod shuffle is plugged into my computer on my iTunes account but it has been blinking orange for hours. What should I do?

Hello!
I just purchased an IPod Shuffle. I have an existing account with Itunes where I have many songs in my library. I plugged in my IPod Shuffle into my computer and ITune, but it has been blinking orange for hours. I had already charged the IPod until the light turned green. So I thought it was fully charged. When I go under "file" and "device" it won't permit me to sync my IPod. What is happening? Should my IPod be on or off and does that make a difference because I have it turned on. Anyone who can provide me with some guidance it would be greatly appreciated. I am extremely frustrated and at the end of my rope.
Thank you,
Samantha

venicespent,
Boot into your Mavericks Recovery partition by hold down the command and R keys whilst booting. You'll see a screen that looks like this:
Click on the Disk Utility item to open Disk Utility. You should see your boot drive (usually named "Macintosh HD" unless you've changed it) in the column on the left of the screen. Select your boot partition and click on the "Verify" button. Let your Mac do it's thing - if you get green text telling you that everything seems to be OK, then your disk should not be damaged. If, however, you get red text telling you that the disk needs to be repaired, click on the "Repair" button. If the disk can be repaired, you should be good to go. If the disk cannot be repaired then the drive is damaged.
But before you do anything, make certain that you have backups!!!
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB RAM, 960GB SSD, 27” Apple Thunderbolt Display

Hey guys need help regarding iTunes U. My school is moving for iOS and Mac in the classroom and I have been appointed Junior Administrator for the schools technical department and integrating these devices into the classroom.

Hey guys need help regarding iTunes U. My school is moving for iOS and Mac in the classroom and I have been appointed Junior Administrator for the schools technical department and integrating these devices into the classroom.
I have an appointment with a director on Tuesday. I want to demo iTunes U. Problem is I have never used it before and have no idea how to set it up and even if I should sign up.
Please help any ideas regarding iTunes U and how I should direct the meeting tomorrow.
Please please post here.
Thanks
Tiaan

Greetings fcit@!A,
After reviewing your post, it sounds like you are not able to select none as your payment type. I would recommend that you read this article, it may be able to help the issue.
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
Thanks for using Apple Support Communities.
Take care,
Mario

Calendar has been non-functional for hours, with small screen saying "Moving calendars to server account..." Help?

Calendar on Mavericks MacPro has been non-functional for hours, with small screen saying "Moving calendars to server account..." How can I restore its function?

Sorry. I found some other advice that solved the problem ere I saw your response.
The advice was:
Go to Finder. Holding "Option" key, find Library in "Go" pull down menu. In Library. Select Calendars. To desktop, drag all files with the word "cache." Then go to Preferences (still in Library) and drag to desktop "com.apple.ical.plist". Restart. Now Calendar is working perfectly, and rechecking under Library, the caches files and the com.apple.ical.plist that were dragged to the desktop have reappeared in Calendars and Preferences.
All is well. Many thanks for your reply! Sorry that I did not get to check it out.

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

My iphone will not turn on. The only screen I can see is the charging screen. The phone does not seem to hold a charge

My iphone will not turn on. The only screen I can see is the charging screen. The phone does not seem to hold a charge

Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport

My 4th gen iPod touch has been plugged in for hours but it won't charge or turn on

I have a 4th gen iPod touch. It has been plugged in for hours but it won't charge or turn on. I cannot restore it because it won't show up in iTunes. I have tried pressing and holding the home and/or the power key but that does not work as well. I have tried restarting Apple Mobile Support. I have updated my iTunes. I have tried EVERYTHING but it will not turn on at all. Any suggestions?

Hi BCarolinaCopper,
This sounds like you need to have a battery replacment this can be done if you have AppleCare or you will have to pay if unable to if the fault continues please
visit a apple store genuis bar contact them via this link or https://www.apple.com/uk/retail/geniusbar/ or through the support on https://getsupport.apple.com/GetproductgroupList.action
Good Luck

I cannot record anything on iPod shuffle. Why? I do not recognise any of the windows shown in the various manuals about shuffle. Why? Currently an Orange light is blinking on the shuffle, and has been doing so for hours. Why?

I cannot record anything on iPod shuffle. Why? I do not recognise any of the windows shown in the various manuals about shuffle. Why? Currently an Orange light is blinking on the shuffle, and has been doing so for hours. Why?

I finally stumbled across a fix for this problem, and in case someone else is frustrated at some point by a similar issue I'm posting what finally worked to enable me to bring iTunes up at any time (without rebooting first).
The solution was to go to the preferences to uncheck "search for shared libraries".
I'm glad the problem is fixed, but Apple developers really should include a timeout function on iTunes search for a shared libraries. At least a visual dialog to confirm that the application is in the process of searching for a shared library on the network would help provide clues as to what is causing the spinning beach ball to appear right about the time the application window should pop up.

I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

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