I need help with my security questions/answer?

I forgot my security questions answer

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3.  Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • HT5699 The country I am living in is not on the Apple Contact Support list and I need help with my security questions.

    I am currently living in Tunisia but it's not on the Apple Contact Support list. I need help with my security questions which I cannot remember the answers. There is no link to send a reset email. What do I do?

    Click here and ask the iTunes Store staff for assistance.
    (114040)

  • HT5312 i need help with the security questions is there some way to get you to remind me what they were from e-mail or other wise

    I need help with the security Questions is there some way to get you to remember them by e-mail of other wise

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HELP!! i need help with the security question reset

    i clicked send reset to ********@me.com but @me.com doesnt work anymore so how do i change my email for the security questions!?!?!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5787 How do you get help with your security questions if you forget your answers?

    How do you get help with your security questions if you forget your answers?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97108)

  • I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set

    I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT5312 need to reset my security question answers

    am needing to reset my security question answers so i can make a purchase on my computer

    Contact iTunes Support so they can reset the Security Questions for you:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I need to retrive my security question answers

    I forgot my security question answers, and I no longer can purchase anything until I know the answers. The emailed hooked up to the request link I can no longer access. Is there anyway of changing the email and getting my security question answers.

    It's important to know that the account security specialist you speak with will still need to verify your identity in order to reset your questions.
    You'll need to be able to sign in to the effected Apple ID at appleid.apple.com and select 'password and security' from the shelf menu on the left, then check the lower left hand corner of the resulting page for a link that says 'generate temporary support PIN'. This PIN is required in order for your questions to be reset. The Advisor you speak with will also need to be able to gather one additional piece of information in order to verify your identity. If you're using Find My Device a code can be sent to a product signed in to the effected account in iCloud, otherwise the Advsior may ask you to attempt to answer your security questions or to provide information about the payment method associated with your account, if you have one.

  • HT1918 i need to recover my security question answers

    i need to recover my security questions to my itunes account

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • I need help changing my security questions and dont know the answers to the ones i already have set

    i made my account like 4 years ago and have tried every possible answer to my questions i can think of but everytime it says one or both of them is wrong.  i tried changing them but there isnt a button that i can click to change them as far as i have seen it just keeps asking me to answer them.  i need to change them so i can buy songs on my new laptop please help.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103373)

  • I want to buy an app on my laptop for the first time but i need to enter my security questions answers but i dont remember them! HELP

    I got a macbook pro and i wanted to buy an app i had the money and everything and because it was my first time they told me to enter the answers to my security questions. problem is i dont remember them at all! HELPPP

    Call Apple Care for your country and ask for help resetting the questions.

  • Can you add a rescue email to an existing account? Because i need help resetting my security questions,ive called up the account security team, and it is doesnt solve my problem. I dont remember Any answers and i have money just sitting there. Please help

    also my ipod is a Nano 5th Generation....so when the account security person asks for ipod serial number..its completely useless because the serial codes only work for Ipod Touch and Iphones.
    - Serial Code from Ipod= USELESS..
    - Answer at least one of your security questions= I can't...and the whole reason im having this issue..
    - Have a rescue email= trying to see if i can get one.
    This issue is Reaaaallly starting to annoy me, so someone please help Thankss! xo

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • How do I change my recovery email with the security question answers as the email address is no longer active

    I got an iPod touch 4 years ago for Christmas. The recovery email and security questions are linked to an email account which is no longer in use. I recently bought an iPad and cannot purchase anything from the App Store as I don't know the answer to the security questions and the email is inactive. Help?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103371)

  • HT5312 i Need Help To Change Security Questions

    I forgot the answer
    And I need to know the answer or change the answer
    Thank you
    And the best that you send to my  Emil  or put  link

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I need help with my sercuity questions. I for got what they was. Can you help me?

    Can someone help me figured out what my sercuity question is?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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