I need to cancel a line that is no longer used but I'm told that, since I transferred an upgrade from the unused line, the contract on the unused line was extended by two years. If I need to cancel both to get out of this, so be it but I'd rather not and

Question

I'm paying for 2 smartphone lines when only one is in use.  It's a waste of money that I can no longer afford.  I would like for someone to present me with options or I will have to seek an alternate service provider.

Answer 1

Ok so now there are presumptions of both my ignorance and my dishonesty.  This has become the most surreal conversation I've had in some time.  I've been a VZW customer for over 10 years and no, this is not something I've ever done before.  In the past, if I wanted a new phone before my 2-year deal was up, I paid full price for the phone and kept living.  That's how the system works, right?  In this instance, I had two lines on my account, each with different contract end dates.  The secondary account was 6 months out-of-contract and unused but, for personal reasons, I kept the line in force.  The person who used the account setup another account with VZW with another phone.  But I kept the line active, just in case.
In the meantime, when reviewing my account online, I noticed an option on the secondary account of "Transfer upgrade".  Given my understanding of the definition of the word "transfer" as well as my previous dealings with VZW phone upgrades, it seemed logical that, since both phones were under the same master account, the upgrade with its requisite contract extension would apply to the line that actually used the upgrade eligibility.  It was therefore, my expectation that the primary line would either have two years tacked on to its current end date or, at the very least the contract end date for the primary line would be 2 years out from the date the upgrade was exercised.  Both options were acceptable to me since, at that point, I was not considering the termination of my relationship with VZW.  I knew I needed a phone with more battery life than the one I had and carrying one of those battery charge packs around wouldn't work for me.  So, I clicked the transfer upgrade button on the secondary account.  I then saw the primary account show as eligible for an upgrade.  At that point, I upgraded the phone on the primary account.  There was no point where I was notified of a 2 year extension on the secondary account and, once I clicked the "Transfer upgrade" link, there was no mention of or reference to the secondary account.
I'm not sure of who I'm replying to or where they are from so I cannot speak to the people they encounter on a day to day basis.  I have not stated nor do I have any desire to get away with a free early upgrade.  It should be noted that we are discussing a discounted upgrade, not a free phone.  I still paid $150 for the phone and was happy to do it.  However, this idea that I'm trying to circumvent the system is offensive.  I'm not trying to get away with anything.  As I've said in previous posts, I expected to burn discounted upgrade eligibility on the primary line for a minimum of 2 years.  I actually expected the new contract end date to be 3 years away, which would have been more than fair for all concerned.  Fairness, it seems, is running in short supply.
If all you have to say is that I'm stupid, ignorant, or dishonest, please don't bother to reply.  If you can in some way help to bring this to a satisfactory resolution, I'm all ears.  Can you hear me now?  Good.