I need to cancel my Adobe Photoshop and Lightroom but it keeps sending me in the same cycle, this is my first month, what do I do?
I need help and can't figure out how to cancel the service.
Contact sales support by web chat or phone.
Mylenium
Similar Messages
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Hey, I'm trying to download photoshop and lightroom for the subscription of $10 a month. but can't seem to get on the page for it. I keep getting a server error message, yet when I click the button to check their server it says everything is working fine. Any ideas?
Steveclack please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve Error 207.
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Hi, I have already bought Adobe Photoshop and Lightroom for 1 year. Now I will change my PC to Mac. Can I use Photoshop and Lightroom in my new Mac?
Yes.
Mylenium -
I am deciding to get CC for photographers package. I already have Lightroom 5 (I bought this separately a few months ago) The photo package includes Photoshop and Lightroom but I only need Photoshop. Would I get a discount if I only need photoshop? Is this a possible option?
There are no discounts. the package is already as cheap as it gets.
Mylenium -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.
You need to uninstall the trial applications and reinstall from the CC app.
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I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?
What turns the trial into the live software is signing in. If you sign in with the Adobe ID that has the subscription, the trial becomes live. First check your account on Adobe.com to make sure that the subscription is live.
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I recently changed my plan to the photoshop plan which includes photoshop and Lightroom but LR won't let me go into the Develop Module or the other Modules because it says Develop Module is disabled. Please renew your membership to reactivate. I'm still a member so why won't it let me go into Develop Module? or any of the other modules?
The Photoshop LR CC is active but you have not yet activated it. The activation server shows it. Please log out & log back in of the CC desktop CC.
The Complete CC purchased last year is active till 11th of July. In case after logging out & logging back in does not resolve the issue, please contact Customer support Contact Customer Care
Regards
Rajshree -
We have multiple devices in our family. On each iPad/iPhone each user has their own apple id for iMessage, Facetime and icloud, but we all sign in to the same apple id for itunes. When one of my kids comments on my shared photostream, it shows my name and not theirs as the commenter. How do I fix that?
CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups
Decide on whether to setup as Admin or Standard User.
Switch to the New User by logging out under the Apple in the Menu Bar or use Fast User Switching
Fast User Switching allows other users to leave current applications and windows open. Depending on RAM, you might need to log out rather than use FUS. -
The internet pages don't display properly I'm using osx10.3.3, yahoo for example asks me to update, but I cant find out how, as the apple store just keeps sending back to the same page with no down load option...do i need to up date or is it just my mac
What Mac model do you have? You might be able to upgrade the OS to Tiger 10.4 or Leopard 10.5.
Even browsers for Tiger 10.4 will get the update message.
You could try a newer browser than Safari, which is obsolete, by downloading Firefox v2.0.0.20 at http://www.oldapps.com/mac/firefox.php
Cheers, Tom -
Can anyone recommend a process for moving just my OS and Adobe Photoshop and Lightroom to the SSD?
I have an early 2011 MBP running Mountain Lion. I just removed the superdrive and added an SSD. I want to use it to boot from and also run Photoshop and Lightroom from. Can anyone recommend a process for moving my OS and those programs to the SSD?
I'm assuming your doing this because of data you don't want pernament on the SSD as they can' be scrubbed like hard drives can.
Disconnect any other drives.
1: Format the SSD 1 partition, click the box, option GUID and OS X extended journaled as the format.
2: Download Carbon Copy Cloner.
3: Clone your MacintoshHD partition to a blank powered external drive also formatted the same as above.
4: Hold option/alt key and boot the machine (wired or built in keyboard) and then select the clone to boot from,
5: Once in the clone, click it's drive name and change the name if it's the same as the OS X boot volume.
6: On the clone, head to System Preferences > Accounts and create a new Admin account.
7: If you need to move files between accounts on the clone, see this. Combine two+ Users Accounts on the same machine (be careful that your selecting the correct clones other account)
8: Once your moving files on the clone is complete, then log into the new user account and delete the old user account.
9: Use Carbon Copy Cloner to clone the clone to the SSD.
10: Use Disk Utiltiy to repair permissions on all drives.
The SSD should be moved to the HD slot and the HD to the optical slot and used as a file drive.
CCC has a option to not include certain folders like the other user account you don't want, however I tend not to recommend things that are not too far out of line with Apple's ways of doing things as it usually results in bad things occuring. Somewhere in OS X it's recorded of that other user account, so it might still show up in logins and such.
Also you may want to transfer some files to the other account, so that's why I recommend this method.
Good Luck -
I need a third license for Photoshop and Lightroom
I am a cc member and have the entire suite. My husband has a desktop that I want to put photoshop and Lightroom on. I've already used my two cc license on my desktop and laptop. What's the price to add these two?
If all you need is PS+LR (known as the Creative Cloud Photography Plan) then an extra license (complete with two activations) will cost another $10/month.
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If you're already on an installment plan for $9.95 per month that includes only Photoshop CC, how do switch plans to obtain the combination Photoshop and Lightroom plans for the same price?
Thanks,
DennisCancel old and buy new is the only way I know, but you MAY be able to exchange
Return, cancel, or exchange an Adobe order -
How do I install PS CC and Lightroom CC on my Macbook Pro? I already have the subscription on my iMac. The links only take me to trial versions.
download the cc desktop app to your mac, https://creative.adobe.com/products/creative-cloud
use the desktop app to install lr and ps on your mac. -
I have used lightroom trial before, and I found it good. So i joined the lightroom and photoshop yesterday. I have download the photoshop in the adobe creative cloud, but at the front page of adobe creative cloud, it shows that I have not download the lightroom. I saw the lightroom is already downloaded in the apps of adobe creative cloud. However, when I key in the icon of lightroom, I found out I have only 0 day and i need to buy. So what can I do to get the lightroom?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
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