I need to know what`s wrong

Hello
 I got a new laptop from Toshiba, the satellite A500-1F4. First of all it`s very strange that I can't find anyone mentioning this model here and I couldn't even find it in the models option. Now my problem is when I start my laptop the screen works but nothing show's on it, it's completely black at the time when it's suppose to write TOSHIBA in bright red, and it stays like this for about 2-3 min then the windows welcome screen appears and the laptop works normally. But, if I close the led or the computer went to standby I can't then see anything on it!!!!
The screen is led and everything and I can hear the sound if I click the mouse or the keyboard but it's totally black, nothing else appears on it until I forcefully close the laptop and start it again then the same cycle starts all over again!!!
Can anyone plz tell me what can I do? and what exactly is the problem????
Solved!
Go to Solution.

I don't know what the laws and regulations are in Europe so I can't tell you if it entitles you to an exchange or not.  Here is the US it would as long as you were within the stores return period (normally 7 to 14 days).  After that it would be up to the store to decide if they would exchange it or if you would have to send it in for repair under warranty.  That's one of the reasons why posting here in the USA forums isn't a very good idea for people from other countries. 
As for support, I can only tell you that here in the USA OFFICIAL support tends to be fairly poor.  I only have a Toshiba laptop because I won it as a door prize at a store opening.  Otherwise I would never have purchased one and have tried to sell this one, but no one has been foolish enough to purchase it so I could get something better.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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