I need to turn off 'find my iPhone' so that I am able to restore my phone but my screen is not working. I logged into my iCloud but was not able to turn it from here. How do I do this?!

My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?

From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.

Similar Messages

  • HT201365 I am trying to turn off find my iphone so that i can restore and back up the iphone. the phone has been disabled and when I try to restore it, it tells me i can't restore it until i take off the find my iphone options

    How do I turn off "find my iphone" from the computer?
    The phone was disabled and I cannot restore and back up until I turn off this feature

    You can access iCloud.com on a computer to turn it off.
    http://support.apple.com/kb/PH2702

  • Forgot to turn off find my iphone and reset phone

    Didn't turn off find my iphone and sold my 5c. They reset the phone and now can't log out of my icloud on the phone. Tried resetting and now says verification failed an SSL error has occurred and a secure connection to the server cannot be made. That comes up everytime I try to delete the icloud or log out, and now I tried to reset the phone again and comes up that message. I logged into icloud online and removed the phone from my icloud. Still nothing!!!

    Try removing it at http://icloud.com on the computer.
    Full instructions: iCloud: Remove your device from Find My iPhone

  • I am trying to restore my daughters iPhone because she forgot her passcode.  I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked.  HELP!

    I am trying to restore my daughters iPhone because she forgot her passcode.  I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked.  HELP!

    iCloud: Remove your device from Find My iPhone - Support - Apple
    Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
    Click All Devices, then select the device.
    Click Erase device, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
    When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.

  • HT201365 I've forgotten my passcode and can't get into the phone to turn off "find my iphone" in order to restore it... Help Please

    I've forgotten my passcode and can't get into the phone to turn off "find my iphone" in order to restore it... Can anyone help?

    If you know the password to your apple id login - you can then do a restoration once you have put your device into recovery mode using itunes.
    read this article to give you direction how to put your device into recovery mode.
    Once you have put in your apple id login and password this then will allow you to restore the device once the device is placed in recovery mode.
    good luck!
    http://support.apple.com/kb/ht1808

  • How do I delete iCloud account to change apple id, when iCloud demands password from defunct account to turn off find my iPhone?

    How do I delete iCloud account to change apple id, when iCloud demands password from defunct account to turn off Find my iPhone? I read all the replies that ignore this gotcha.

    Hi tony.vidmar,
    The article linked below details a number of troubleshooting steps that can help get signed out of your old iCloud account on your iPhone.
    If you're asked for the password to your previous Apple ID when signing out of iCloud
    https://support.apple.com/en-us/HT203828
    Regards,
    Allen

  • How to turn off find my iphone without knowing icloud password

    I just bought an Iphone 6+.
    Backed up data and settings from old Iphone 5 onto Itunes and used Restore on new Iphone 6+ but contacts from old phone did not appear on new phone.
    Tried backing up data from old Iphone 5 again onto Itunes.  However, when I tried to Restore again on Iphone 6+, I got a message saying I need to turn off Find my Iphone.  Unfortunately, Iphone requires Icloud password in order to turn off Find my Iphone feature and I am locked out of Icloud due to too many failed attempts.  I also cannot use the Icloud account associated with the old Iphone 5 as I cannot remember the answers to the security questions and I do not think I entered an alternate email address.
    Anyway, short of wiping my new Iphone 6+, is there any way of turning off the Find My Iphone feature without keying in a icloud password?
    On another note, I tried erasing all data and settings but could not because I had to key in a Restrictions passcode and I do not even know how a Restrictions passcode even got into my new Iphone 6+!.  1 way I am trying now is to key in my normal passcode wrongly more than 10x so that whole phone will be wiped but I am now at the stage where I have to wait 1 hr before entering another wrong passcode.
    If anyone knows how to contact Apple so that I can ask them to reactivate my icloud account so that I can try some more passwords, that would be helpful.

    Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security

  • I updated to ios7 and got the set up asst and selected restore from back up.... can't get itunes to do the restore as it wants me to turn off find my iphone, but I can't access anything on my iphone to turn off as I am in ios set up assistant

    I updated my iphone 4 to ios7.04 in itunes.  In itunes, it appears that all my data/apps/music/etc are on the phone  (but I cannot see anything on phone itself except setup screens).  I am getting the ios7 setup screen on my iphone.  I have selected my language, selected my wifi netowork, enabled location services, and chosen resore from itunes back up.  Next screen I get says to connec to itunes, which I did.  In itunes, I select restore from backup.  I then get a message that I need to disable "find my iphone " "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone."  I cannot go to any settings on my iphone as I cannot get past the connect to iturnes screen!  I have also tried  not enabling location services and that made no difference.  I cannot get to anyplace on my iphone except the ios setup first few screens.  I am going crazy, there must be some simple thing I have missed!  Any help appreciated!

    I found a way to get to my data.  So do not need remedy at this time. 
    fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore.  Very strange ios update. 

  • How do i turn off "find my iphone"?

    my phone is in for repairs and the shop say that I have to turn off "find my iphone", because otherwise they can not make it. How do I turn it off when I'm on computer?

    Hi josegrøn,
    Apple Help says:
    Remove an iOS device or Mac on which you can’t turn off Find My iPhone
    If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
    Turn off the device.
    Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
    Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device.
    Regards,
    Vince

  • Need to erase all content on my iPhone but wifi is dead and iTunes says i need to turn off find my iPhone, please help

    need to erase all content on my iPhone but wifi is dead and iTunes says i need to turn off find my iPhone, please help

    You do not need wifi to erase the content of your phone. Go into Settings>iCloud>Find My iPhone>OFF.

  • HT201407 My iphone suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can open the iphone itself. please help me.

    My iphone suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can open the iphone itself. please help me.

    My iphone 5 suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can't open the iphone itself. please help me.

  • How can I turn off find my iPhone to restore when it won't let me into my phone settings.

    I went to use my phone last night and suddenly it says activation is required (which I'm not sure I understand alone) but I began to go through the steps and it says it can not activate because the beta has expired and I need to do a system restore. So I proceeded to do the system restore by plugging into iTunes and it tells me it  cannot do a restore unless I turn off find my iPhone but my phone will not allow me to look at any settings other than my wifi settings in its current state. How can I turn this off to proceed and what is going on with my phone in general?

    Force it into recovery mode to restore it as explained here: If you can't update or restore your iPhone, iPad, or iPod touch.  Sometimes you have to do this more than once to be successful.  After restoring, you'll have to restore an existing backup, if you have one.

  • Trying to restore ipod, telling me to turn off find my iPhone?

    I forgot my ipod touch password, so I wanted to restore a backup. Whenever I press restore a backup, it tells me to turn off "find my iphone". However I can't do this becuase my ipod touch is disabled, and I don't know the password. Thanks beforehand!!!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        

  • HT201365 how do I turn off find my iphone?

    I'm trying to restore a backup, but I keep getting a request to turn off Find My iPhone. It says that I should go to iCloud Settings and turn off Find My iPhone. However, on the iCloud Settings, Find My iPhone is greyed out.
    I don't want to restore my iPhone to factory settings and Restore from backup because I get an error message at the end (saying that either the device - 4S - is not compatible or the backup is corrupt). I restored it once to factory setting and then managed to restore from an old back up (April). Now I'm stuck at this point. Why is it so difficult to find simple instructions from Apple?

    Welcome to the Apple Community.
    What happens if you try to delete the iCloud account instead of turning off find my phone.

  • I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?

    I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?

    Hello aweirandyski.1975,
    Thanks for using Apple Support Communities.
    From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device.  You will need to enter the password for the Apple ID the device is prompting you for.
    iCloud: Activation Lock
    http://support.apple.com/kb/PH13695
    Take care,
    Alex H.

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