I need to upgrade but don't know which version I have to get. Do I have to go through each lower version or can I go straight to 10.8 then get free MAverick upgrade? I live FAR from Apple store, so download upgrade is preferred. :)
Need a newer version of Os to run printer and software. Confused if I need to get which version to be able to upgrade to MAverick for free. Also, need something I can download since Apple store is far away.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
(NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X. For detailed information see this user tip: https://discussions.apple.com/docs/DOC-6271 )
The OS 10.6 Snow Leopard install DVD is still available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Before installation you should back up all your data.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes (you will need the latest version in order to synch with mobile devices).
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
iCloud system requirements:
http://support.apple.com/kb/ht4759
If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
http://store.apple.com/us/product/D6106Z/A/os-x-lion
or Mountain Lion:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
Similar Messages
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I need adobe reader but don't know which one to download to my new Mac Pro with retina?
I need help...I need to download adobe reader for my banking and such. But don't know how to do it let alone what one I should choose. Could someone please help me. Thank you bunches
You download from the Adobe website. Follow the step by step instructions. Any questions post in the Adobe forums since it's their product.
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I have been using Macromedia Contribute 3 to maintain my website so my needs are pretty simple. But I would like to upgrade but don't know what to download. I want the new software to handle my existing website without a lot of challenges. What do you recommend?
Hello,
There is no upgrade path available from Macromedia Contribute 3 to Adobe Contribute 6.5. However you can buy the latest version of Contribute which is 6.5 from the link mentioned below.
http://www.adobe.com/products/contribute.html
Regards,
Rajeev -
My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
I just bought new iphone from apple store from few weeks only but now i cant even make a phoen call and everytime i try to open "phone" function, it just error and stop on that page without any response.
So i tried to close that app and re open it but it doesnot woek i couldnt do anything means i have phone but cant use it as phone.
And i couldnt even contact apple staff through internet and phone call.
I need to talk with apple as i didnt bought it from dealer in Thailand so i cant take it to dealer service center, apple, please support me in this case urgently.
Thank you.Basics from the User Guide are restart, reset, restore from backup, and finally restore as New. I suggest you try ALL of these steps if your phone continues to have problems.
If after ALL 4 steps your phone still doesn't work, you've no choice but to have your phone serviced by Apple. As you've found out, the iPhone warranty is NOT and has NEVER been international. You'll have to send your phone to someone in the country of purchase to bring your phone into Apple--and then to have that person send the phone back to you. -
Need to kniow which 5 computers are authorized. I may need to deauthorize some but don't have the answer. Trying to play some songs I purchased but am not allowed. Get the 5 computer authorization message! I know I have Itunes at work and on two Ipods and my home computer
ThanksThere isn't currently a way to see a list of which computers are authorised for your account (iPods, iPads and iPhones don't count in the 5 limit). Have you had other computers in the past which you haven't deathorised and/or updated or reinstalled the OS on the computers that you currently have without first deauthorising them ?
Individual computers can only be deauthorised directly on them, but as you have more than 1 computer authorised then you can log into your account on your computer's iTunes (Store > View My Account, Store > View My Apple ID on iTunes 11) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.
Deauthorising a computer doesn't remove any content from it, it just means that you won't be able touse any iTunes downloads on it until you reauthorise it. -
I am a complete novice, and I have downloaded MacKeeper. I need to uninstall it. I have only checked my Mac speed on it and have done nothing else. Is there a complete idiots guide. I don't know if any files have been encrypted on it.
Do not run MacKeeper again! It's tantamount to maleware and does more harm than good.
See this User Tip for more info and links to how to remove it: Do not install MacKeeper
OT -
I have a Sony Mini HiFi (CMT- BX70DBI) and my 4th gen does not fit on the dock. I assume I need an adaptor, but which one?
If the Sony uses the Universal Dock System you need this adopter. If it does not they try Sony.
http://store.apple.com/us/product/MC650ZM/A?fnode=MTY1NDA0OQ&mco=MTg5MTgxMjc -
I have my Acrobat License Key but don't know which version of Adobe it corresponds to.
Is there a way to determine what version of Adboe Acrobat Pro goes with my License Key? I have attempted to contact Adobe support directly but have had no luck even getting ahold of a real person, VERY very disappointed in their support thus far. hope you guys can help me out.
Thanks!!In case your acrobat is still installed on your computer, then you can check windows registry.
Acrobat versions 9 and earlier store the serial in key named "serial". As the unencrypted serial too this is a 24-digit key, usually starting with 9.....
It is basically possible to decode this serial back to those type of serial which can be entered in a program installation - unfortunately the support staff may not tell you the result. In other words... bad luck
But as i know there are some serial recovery tools which can do this job for you too.
If the result is a 24 digit number, starting with 1016 or 1118, then you can be sure it's a serial that fits the algorithm used for serial numbers.
What is not safe at this moment, if this is a legal copy. And exactly at this point you need to contact the support chat again to let them check this for you.
Once you got the complete serial, you will find the downloads under these links:
Download Acrobat products | Standard, Pro | DC, XI, X
even more accurate links you will find here -
I am still on 10.2.8 and need to upgrade but don't know exactly how...
Ok, so I guess I'm a little slow and I'm just now realizing that I need to upgrade my system. I'm still on 10.2.8. I read in another post that it is possible to bypass all the other updates and go straight to the newest version, but from what I can tell I will need the original installation CD and of course I can't find it!
Am I understanding this right?
It would be best if someone could lay out all my options for me...as clear as possible, please!!
Thank you!
eMac Mac OS X (10.2.x)Hi Ashley,
You can upgrade to the latest version of OS X (which is 10.4.3) by buying a Tiger Upgrade DVD (for about $120-130). You do not need your original installation CDs to perform the installation. You insert the Upgrade DVD into your CD-ROM drive and take it from there.
However, if you ever need to re-install OS X for some reason, you would need your original installation CDs. The Upgrade version of Tiger installs on top of an existing version of Jaguar (10.2.x) or Panther (10.3.x). So, if you had to re-install, you would first need to put Jaguar back onto your machine and then you would perform the upgrade to Tiger.
Most people probably never have to do a re-install and don't want to think about it. But if you read the forums for a few days, you will see that there are a variety of hardware and software problems that people have which do require a re-install. So, you might want to think about what you would do if such a situation arose. For that, I think your options are:
1) You search around some more and find your installation CDs.
2) You buy a backup harddrive and do a regular backup of your system.
A couple of other options might be: you buy a used copy of Jaguar that will work on your eMac (for instance, on eBay). Perhaps there is the possibility to buy a full install version of Tiger. However, I have never seen this listed. If it were available, it would probably be pretty pricey.
I would encourage you to look for your CDs and also to plan on doing some backing up. The backing up also saves your valuable data if you were ever so unfortunate as to have a failure of your hard drive. For a backup harddrive, I would consider a firewire drive, on which you can install a bootable version of your system.
I hope this answers your questions. If not, ask again.
Rich -
Want to upgrade but don't know anything about this computer
I don't understand anything about computers so I'm not sure what model or make they're asking me to choose so I can upgrade.
That's an old Mac, which won't run much newer versions of Firefox than you already have. Firefox 2.0.0.20 is the last ever release for Mac OSX 10.3.9 and earlier versions. <br />Get it here: <br />
https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/ -
Need to update but don't know how
I have the creative cloud app and its says photoshop and illustrator are up to date. Photoshop 14.1.1 and illustrator 17.0, however i have a workshop next week and i'm told i need photoshop 14.2 and illustrator 17.1. i tried inside the photoshop app under help but update is greyed out. What up?
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may help
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I want to get an iphone but don't know which one to get.
I want to get a 5C but I'm not sure if 5S or 4S is better.
Compare the specs here:
http://www.apple.com/iphone/compare/
Decide which things are important to you and how much money you have to spend. Then purchase accordingly.
Best of luck.
P.S. Plain black type works is generally easier to read and plays better on more devices. -
Need Adobe Software but don't know what we need.
We need to send a document the is roughly 160 Mb. Our Apple desktop using OS 10.6 software will only send 24 Mb. What Adobe software should we purchase to send files mentioned here?
You may want to see Adobe Sendnow.
Thanks
Nikhil -
I used to only have troubles with headers & footers printing out as garbage characters. I tried changing Character Encoding, now entire pages have garbage characters, even though pages view ok when browsing.
If the pages look OK when you are browsing then it is not a problem with the encoding.<br />
It can be a problem with the font that is used and you can try to disable website fonts and posibly try a few different default fonts to see if that helps.
Tools > Options > Content : Fonts & Colors: Advanced (Allow pages to choose their own fonts, instead of my selections above)
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