I no longer have access to an old email that authorizes a lot of my music on my Ipod nano. How do I reauthorize the music when I can't access old email?

I can't authorize some music from my Ipod nano...it was purchased using an old email that I no longer have access to. When I type in my information to recover my password, it says my information is incorrect. Can I do something to move the music from my old Apple ID to my new one?

You'll want to contact Apple Support by phone to have them walk you through the process of getting this older account cleaned up and your issue resolved.
http://www.apple.com/contact/
B-rock

Similar Messages

  • I am trying to sync 2 different itune accounts into one. The first one is so old I no longer have access to the email. When I just sync'd I only got 6 songs. How can I get the songs on my Ipod on this deskop?

    I am trying to sync my ipod info from my laptop to my desktop. When I did the transfer only 6 songs came through. How can I sync all my accounts. One email address is so old I no longer have access to it. Help???

    It appears that something happened to yur computer/iTunes files.  It happens sometimes.  To recovery:
    - Import the old music into the current iTunes library
    - Make sure all the apps are also in the library
    - If in the USA and therplaces where iCloud has benn released you can redownload most iTunes puchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - You can always redownload apps at no additional cost as long as you are singned into the same iTunes account the originally purchased them.
    - After all the suff in in the iTunes library, make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPOd under Devices in iTunes. 
    - Restore the iPod from backup and restore as necessary.

  • I have an old email address that i used as an apple id yrs ago. i no longer have access to that email nor password. how do i get into that acct and change it to my current id?

    I have an old apple id/email that i no longer have access to. So when I'm trying to sync my iphone to my computer/ itunes it's telling me that i will loose songs etc.. if I dont authorize that acct... I have  no way to access that account. I have a new acct that I've been using and need to connect them or some how merge them and get rid of the old one.  Any help please!!!

    Good question. The people who can help update your Apple ID to an accessible email address are atexpresslane.apple.com
    After you've navigated there...
    Choose iTunes
    Choose iTunes Store
    Choose Purchases, Billing, ...
    Choose topic not listed
    In the box that appears type "no longer have access to my Apple ID email address and I need to reset my password. do not know security questions" (this will allow you to schedule a call to resolve the issue)
    Click Continue
    Click "Schedule a Call"
    Someone will contact you to resolve this issue.
    In the future, you might using only email addresses that you can access permanently.

  • My icloud is registered to an old email address i no longer have access too - I now have a new Apple ID

    my icloud verified email is an old email address i no longer have access too - as it was register to an old employer.
    i have a new Apple ID (email address) - but when trying to register my icloud to my new email address it says that i have to
    verify with my old email account...? - is there a work around to this at all so that i can use my icloud contacts/photos/calender etc again..???
    thanks - all help is appreciated !!

    if you in iTunes on your computer click on the menu called store
    and look at the second from the bottom menu item [view account<X>] is the X the wanted appleID?
    and if it's not have you tried to click on the item above it called sign out and then sign in with the wanted appleID?

  • HT4859 I CHANGED THE EMAIL ON MY ITUNES AND IT IS NO LONGER BACKING UP BECAUSE IT WANTS THE OLD EMAIL, WHICH I NO LONGER HAVE ACCESS TOO.

    I changed the email to my itunes and now my cloud is stuck on the old email which I no longer have access.

    To change your iCloud account to a new Apple ID, go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off.  When prompted choose to keep the data on your iPad.  (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.)  After everything is turned off, scroll to the bottom and tap Delete Account.  Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On.  When prompted, choose Merge.  This will upload the data to your new account.
    This will not move your photo stream, however.  If you have photos in photo stream that aren't in your camera roll and you haven't backed up anywhere else you will need to save these before deleting the account.  To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll.  You can then delete the iCloud account and your photos will stay in your camera roll.

  • I need assistance deleting an old icloud account on my iphone (no longer have access to password or email)

    I have an Icloud account set up on my Iphone which is outdated - I no longer have access to the password or email address.  I want to delete this and replace with my new and current Icould but it seems not to want to let me.
    I have tried to delete the Icloud account but I need the password to do this (because Find My Iphone is switched to On).
    I have tried to access the support site to change my password but it will not accept my date of birth as personal ID so blocks me there.  I cannot reset the password by email as I no longer have access to the email address.
    Is there a way to change the Icloud account on an iphone without needing a password to delete the old one?
    Thanks

    https://iforgot.apple.com/

  • I'm trying to retrieve or change my password for an OLD itunes account. I know longer have access to the email in question and Apple refuses to acknowledge my birthdate. What to do?

    I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?

    send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
    JGG

  • I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.

    I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.
    I've tried looking at my own itunes account but I cannot seem to find the allowance account, it says I currently have zero allowance accounts.
    All I want to do is change the assigned email address.

    Who is the email provider? Not all accounts can be set up as POP3

  • No longer have access to old account email or password and need it to do a cloud restore

    I just got a new iphone 5s today and while doing the restore from the cloud, it asks me for the password of an old username (email) that I no longer have access to.  If I choose to skip this step, the restore won't complete and tells me to choose another backup date. I have the same issue with all of them since a lot of my purchases were done with the old signin. Hope someone can help. Thank you, in advance.

    Do you remember the answers to the account's security questions : http://iforgot.apple.com ?
    If not then try contacting Support in your country and see if they can reset the account's password : http://support.apple.com/kb/HT5699

  • I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID (I no longer have access to the email address) shows up. How do I update those apps?

    I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID shows up (I no longer have access to that email address). How do I update those apps?

    Apps are DRM protected and tied to the account used to originally obtain them. They cannot be transferred to another iTunes account nor updated using another iTunes account. Only the account used to obtain them can be used to update them. You can contact iTunes support, explain the situation & ask that they add these apps to the download queue of your new account:
    http://www.apple.com/support/itunes/contact.html

  • I'm trying to change my apple ID on iPad but won't let me until I give the old password to old ID. I no longer have access to the old email so I can't even change the old password.

    I need to change my old Apple ID to my new. I don't know the password to the old ID and no longer have access to this email. Is there an easy way around this?

    I'm with JC4567, I have my old email turn up when going into my iCloud settings. It won't let me change the email to my new one (this new email and password are already updated on my PC. Why can't it just automatically update all other devices with it???), it's grey'ed out so I can't click and edit. I read somewhere that if we delete (older ios) or log off (newer ios) iCloud in the Settings then we can log in with the new AppleID and password. When I tried that it brought up my old AppleID and demanded my old password to my to turn off the "Find My iPhone" part in the iCloud. So I couldn't delete/log out of iCloud without turning off Fimd My iPhone. Catch 22. How do we fix that?

  • How do you change your icloud account information? It contains an old email address that i no longer have access to

    I have an icloud account but i need to change the user id for it as its an old email address that i no longer have access to. This is different from my apple id.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
    Note: this will only work if the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID).

  • HT5312 I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing.  How do I get rid of my old Apple ID and create a new

    I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing.  How do I get rid of my old Apple ID and create a new one?

    Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
    (79271)

  • HT1911 My old Apple ID was tied to an email address that I no longer have access to, and for some reason, my security question answers don't seem to be working. Is there any other way to retrieve or reset my password?

    My old Apple ID was tied to an email address that I no longer have access to. My security question answers don't seem to work. Is there any other way to retrieve my password?
    I have a new Apple ID - I would love to be able to merge them. Is that possible?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90031)

  • I changed the email address for Apple ID, but can't get iCloud to change. I no longer have access to old email.  It keeps popping up wanting password for old account. What do I do"

    How do I change Apple ID in iCloud?  Can do iTunes but not iCloud. I no longer have access to old email account. Thanks!!

    Hello there, DonaSD.
    The following Knowledge Base article provides some steps for you to resolve your issue:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

Maybe you are looking for

  • How to display more than one data on the same page?

    Hello all, I have a question that is if I want to choose more one data on the same page and the data is selected from the same column. I.E I want to tick more than one boxes in the page but the data is selected from the same column.

  • HELP- Can't Import My Classes

    I've just recently gotten into Java development and have been able to make very basic programs?if you could call them that. To basically introduce myself to Java programming, I thought I'd create a simple tab-based text editor (think Microsoft Notepa

  • Exporting Image from Acrobat

    I have an InDesign document that has two imbedded JPG images. One image still retains the link to the original file, the second image is no longer linked to the original file and does not exist. Let say image one is of a tree and the second image tha

  • Adding a calendar to Calendar app

    I was wondering how to "add" a calendar to the calendar app on iPad and iPhone 4. Also how to change event colors?

  • InDesign association problem in Windows 7

    My computer insists on opening INDD files with InDesign CS6. I would like to associate my files with INDD extensions with InDesign CC but InDesign CS6 always launches. I have tried to make the change in Control Panel's "Set Associations" but the chan