I opened a spam e-mail, I think my phone has a virus how do I get it off? HELP!

It was an email about a video I posted on youtube. It said "the video you posted under your account has been approved and posted. Click link to see the video" but I didn't post any video so I clicked the link on my phone and it took me to a page that was not youtube so I immediately closed the window went to my settings and deleted cookies and history. Later I tried to login to one of my banking app and it kept saying loading for about 5 min before I exited the app then tried again and then it wouldn't even let me log in.

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I think I may have a virus - how do I get rid of it?

Last night I visited a website while searching for an authentic Chicago Blackhawks jersey (a gift). The site "nhledgeshop.com" came up in the Google search with the description "Patrick Kane Authentic Jersey, Buy Blackhawks Authentic & Premier Patrick Kane Jersey from the ultimate sports store, featuring Authentic, …" When I clicked on it, it took a long time to load. It looked like a legitimate site, but I couldn't find a phone # for it, so when I searched on the site name, I found a lot of complaints about people who ordered stuff and didn't get it, couldn't get through to their customer service, etc. (Needless to say, I didn't buy from them.) When I shut my computer down, it didn't power down like it normally does (the on screen icons disappear, then the apps along the sidebar fly off the edge, and then the computer shuts down). Instead, the entire screen went white and a diagnostic bar came up saying something about an installation and asking if I wanted to abort or exit (I think?). The box was only up for about 1 1/2 seconds before the screen went black and shut down. It caught me off guard, so I missed it the first time. I turned the computer back on and shut it down again, and the same thing happened. This time I caught the box and clicked abort. However, it's still there. Today I powered down at least 4 times and the same thing happened every time. I caught the abort button a couple of times, but that doesn't seem to get rid of whatever it is.
Does anyone know how I could check my computer to see if there's anything bad on it? I searched the internet and found suggestions to install a free antivirus app called ClamXav, but before I install anything I want to hear from the community whether I should do that or if there's something different that I should do. Please let me know, and thank you all in advance for your help.

Check the links below for options to remove the Adware
http://www.adwaremedic.com/index.php
Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

I think my hard drive crashed. How can I get data off via firewire before the HD completely goes? I was stuck on the BSoD and now I can't even use the install disk. Utility Disk said HD was okay. Please HELP ME

Safe mode did nothing.
Safe mode with verbose seemed to make it worse.
Before continuously trying new things, I could use the install disk to check the disk utility and clear
the hard drive from there but now the screen won't even load to that.
I really need the data on the hard drive especially if it can't be salvaged.
How can i transfer files?
Am I better off physically taking my HD out or will it damage itself without
leaving the system.
I tried command r
resetting the pram
safe mode
jumping out a window
nothing has helped.
I am stuck on the blue screen of death and it flickers.

No. In order to use FireWire Target Disk Mode you need to use a FireWire equipped Mac. Other than that the only other way I can think of to even attempt to access you files would be to remove your hard drive and install it in a case and connect it to another computer.
Have you run the Apple Hardware Test? http://support.apple.com/kb/HT1509

I think I may hv a virus how can I get rid of it ?

My laptop is running slow and keeps going to coupon websites! Must be a virus. Anyone know how to get rid of it?

Not a virus.
Have you recently installed any applications?
What sites does it take you to.

Is there a way of wiping ALL Safari data, i.e. restoring Safari ? I think my Safari has a virus..as every time I open it, a web page called 'search quick' comes up. Its bombarded my Safari with constant pop up adverts almost every time I click!

is there a way of wiping ALL Safari data, i.e. restoring Safari ? I think my Safari has a virus..as every time I open it, a web page called 'search quick' comes up. Its bombarded my Safari with constant pop up adverts almost every time I click!

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

HT201250 My time machine back up does not appear to back up documents and e mails (the most important things for me). How do I get this done?

My time machine back up does not appear to back up documents and e mails (the most important things for me). How do I get this done?

How do you know it's not backing up those things? To check documents, go in the Finder to your documents folder, then go to the Time Machine icon in your menubar and click Enter Time Machine. Scroll back through time and see if previous versions of the documents exist in the backups.
For Mail, same thing. Open the Mail app, go into Time Machine in the same way, and scroll back. Your inbox should change to reflect how it looked when it was backed up.
Matt

I think my computer has a virus, when I get on the Internet, ads will pop up all the time, I think it is called adware? Also pages will pop up saying something along the lines of my computer is at risk for some security issue. What should I do?

I think my computer has a virus, when I get on the Internet, ads will pop up all the time, I think it is called adware? Also pages will pop up saying something along the lines of my computer is at risk for some security issue. What should I do?

Remove Browser Pop-up Problems
     AdwareMedic
     Adblock Plus 1.8.9
     remove adware that displays pop-up ads and graphics on your Mac
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

I installed lightroom 5 with a 30 day trial and it finished. Yesterday I installed cc and when I open LR5 I need a serial number. What do I do/how do I get one? Please help Tank you

I installed lightroom 5 with a 30 day trial and it finished.
Yesterday I installed cc and when I open LR5 I need a serial number.
What do I do/how do I get one?
Please help, Thank you.

Your photos remain in place, the catalog you have been using will remain. After you install Lightroom from the CC, all you have to do is open your existing catalog and continue right where you left off.

I have two excel files I cannot open or delete from my desktop. One is titled 6ACAD200 and the other file is titled 8D73A700. How can I get these off of my computer?

I have two excel files I cannot open or delete from my desktop. One is titled 6ACAD200 and the other file is titled 8D73A700. How can I get these off of my computer?

From the names I'd guess they are temporary files. If excel is running, quit and try again. If they still won't move or delete reboot. If they still won't move or delete...kill a chicken at midnight under an oak tree?

I can't seem to update my software, every time I do it says that there is a problem and to close everything that is open. Once I close everything it still doesn't work. How do I get it to complete?

I can't seem to update my software, every time I do it says that there is a problem and to close everything that is open. Once I close everything it still doesn't work. How do I get it to complete?

Make sure there's enough free space on the startup disk to install software updates...
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
Freeing Up Hard Disk Space - Mac Guides

"Failed to open midi support library". What is missing? And if so, how do I get it back? What to do?

I own a new Macbook pro 15" quadcore with OS X Mountain Lion 10.8.4
When trying to start software Reason 7 I only get the message "Failed to open midi support library".
What is missing? And if so, how do I get it back? Reinstalling Mountain Lion did not solve anything.
What may I do? Is there separate MIDI-drivers or else that Macbook needs to be running audio at all?
My audiocard Apogee Duet 2 is´nt working well either and I cannot even open the MIDI-window in Mac,
so that road is blocked. I´ve seen more ppl having problem but found no explaination.
Some say to remove midi-drivers but that folder is empty (or hidden?) when opening.
Also, Garage Band cannot open. It´s no problem with graphic apps, only with audio/midi.
My 2011 Macbook pro13" with OS X Lion runs like a charm. So how can this be? It really puzzles my mind.
Have thoughts on having OS X Lion on the new Mac as well but will not do it until I know where the real problem is.
Hope there is an easy fix to it. Thanks in advance.

When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.

The background behind my pages has turned black, how do i get it to go back to grey? i have switched between preview, normal, bleed, slug and presentation and closed and opened in design and it is still black. I can't imagine layouts with the black backgr

the background behind my pages has turned black, how do i get it to go back to grey? i have switched between preview, normal, bleed, slug and presentation and closed and opened in design and it is still black. I can't imagine layouts with the black background please help!

or maybe the interface has been set to Dark?
Go to Preferences > Interface tab, choose Light from Color Theme dropdown on Apearance section (upper part of the window)

When I open iPhoto5, the list (albums, trash, etc.) next to pictures has disappeared. How do I get it back?

When I open iPhoto5, the list (albums, trash, etc.) next to pictures has disappeared. How can I get it back?

You can move your cursor to the far left of the iPhoto window and grab side of the source pane and drag it open - or
A good general step for strange issues is to renew the iPhoto preference file - quit iPhoto and go to "your user name" ==> library ==> preferences ==> com.apple.iPhoto.plist and trash it - launch iPhoto which creates a fresh new default preference file and reset any personal preferences you have changed and if you have moved the iPhoto library repoint to it. This may help
This does not affect your photos or any database information (keywords, faces, places, ratings, etc) in any way - they are stored in the iPhoto library - the iPhoto preference file simply controls how iPhoto works - which is why renewing it is a good first step.
LN

In Preview the option for mailing the selected pdf document in missing. How do I get it back?

In Preview the option for mailing the selected pdf document in missing. How do I get it back?

From the Mail menu bar, select
Mail ▹ Preferences ▹ General ▹ Default email reader: Mail

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?
Also, it's been a little quirky lately: slow to respond to key pad touching and making it impossible to delete Apps?
Should I try wiping it and restoring it to factory settings?
Thank you.
Ben

It isn't a virus.
I would try the Restore from backup first and if that does not help try a Restore as a new iPhone.

I opened a spam e-mail, I think my phone has a virus how do I get it off? HELP!

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