I own Adobe Creative Suite 5 Design Premium Upgrade and I bought the upgrade to Adobe Creative Suite 6 Production Premium but it wont work with my serial number what have I done wrong

Hi Mark,
I own Adobe Creative Suite 5 Design Premium Upgrade and I bought the upgrade to Adobe Creative Suite 6 Production Premium but it wont work with my serial number what have I done wrong
Mick

Moving this discussion to the Downloading, Installing, Setting Up forum.
Aussimick you will want to enter in the qualifying serial number from the full version of Adobe software you purchased.  You can find the serial numbers located under your account by following the steps listed in Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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