I paid for adobe reader to convert pfs to excel. It used to work but now it does not. I get "error while siging in message" but I am signed in. Please fix this or advise.

Adobe no longer converts pdfs to Excel or Word. I continually get error while signing in message. But I am signed in. I paid for service and expect it to work. I can get no help form adobe. Please help now.

Hi adoberror,
I'm sorry that you're having trouble with ExportPDF. Can you please try the following to resolve this sign-in issue:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac)
Click 'Adobe Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Please let me know how it goes.
Best,
Sara

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Attachments:
PointGreyCamera.JPG ‏2847 KB
DualUSB.JPG ‏2932 KB
MeasurementAutomationExplorer.JPG ‏99 KB

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I paid for adobe reader to convert pfs to excel. It used to work but now it does not. I get "error while siging in message" but I am signed in. Please fix this or advise.

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