I paid for an in app purchase but it didn't show up on the app
on the app, high school story, it says if you want to buy rings, its $4.99 and i paid that and it even did all that it was supposed to, ask me twice about if i want to buy it and asked me security questions and once i clicked yes, it didn't show up on my app. it took my money and i want to know how to either get my money back or at least get the rings i paid for! PLEASE HELP ME!!!!
Are you sure it took your money? If you log into your account in iTunes on a computer does it show in your Purchase History?
If yes the contact iTunes:
How to Get a Refund from the App Store
Similar Messages
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HT4009 Ive made an in app purchase but I didn't recieve anything
Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I just got a new iPhone 4S and tried to restore but it didn't finished downloading all the apps, tried to reset and restore again, but it wouldn't start over. What can I do?
http://support.apple.com/kb/ts3694
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware. -
Why do my App Reviews and Ratings don't show up in the App Store?
Hey everyone..
I've been having trouble for at least a year now where whatever Review I write does not show up anywhere. I have done a lot of research on this subject prior to opening this Thread here, and have obvioudly not found anything on the subject.
I am aware as I read somewhere that for a review to display, the app needs to have at least 5 reviews, (which I also find obscure). We are talking about apps that have loads of reviews already posted.
It's needless to say HOW annoying it is to spare PRECIOUS time to review an app, (whether for positive, negative, neutral), and find out that it just went to waste. I never had this problem till about 1 year ago, where I noticed that no matter where I wrote a review, (from my macbook, within the store, from my iPad mini, from my ipod touch), it just NEVER showed up even after days or even weeks when I checked back.
Before I start wrting the review it asks for my Apple store password, (so far so good), after I'm done with the rating and Review, I press submit and .....nada....I don't get a confirmation or something that will say it's under Review from the App store. When I try to repeat the process, get out of the app I'm trying to review, and go back to write my Review, what I wrote is just simply sitting there, together with my Rating as if nothing happened.
I am aware that others have written before about this issue to no avail, now can SOMEONE please put an end to this MADNESS and answer one and for ALL the very, lately, disappointed, Apple fans that keep accumulating....? Can Apple give us an OFFICIAL explanation/solution to this very annoying issue? Or does it prefer to conveniently leave it as is for some "obscure" reason...?
Any replies will be more than appreciated...
CheersOk everyone...
So, after going through a hundred steps to manage and contact Apple Support via e mail, I sent them an e mail and got a reply saying that they will get in touch with me within 48hrs. Today, (24hrs), I received a reply telling me that they understand my frustration and has been an "on going issue". He wanted alse to verify what my nickname was for my the Reviews I had given.
After revisiting for the millionth time my iTunes store Account, to go to settings, and manage Reviews, (which is what I always did to check and see if they show up), to find out if my nickname had changed for some reason, I pressed on some older reviews, (like from 2010, which I remember had shown up), to check out my nickname.
I verified my nickname being the same as I remember. The 2nd app I checked which I knew I had reviewed, but from last year, was not showing. So, it dawned on me to press the “All Versions” options on the reviewing section of the app…and…voila….there it was. So, I took it further and looked at other even more recent reviews I had written and I also found out that they showed under the “All Versions” option.
Then I checked my last 3-4 that I did within the last few months that I knew did not show up and the apps also had no Upgrades that I knew of. Then, I discovered the sorting options , (on the right side), for showing Reviews. It seems like that it automatically sorts them out by “Most Helpful”, (which is odd), so I chose “Most Recent”…and….voila again, my review was beautifully sitting there with my nickname and everything…I couldn’t believe it.
Now I’m going to try and find if there is a way to have the “Most Recent” always as default…is there…? But it makes me wonder if all of you guys have the same problem and if the solution is indeed the same, (sorting out by most Recent or whatever other option will make your review show up). Give it a try and see how it works out for you. Please take the time to post your findings here. It would be helpful for everyone else as well. I wonder why Apple has not picked up on this?
I have to give it to them for the quick reply though..(mind you my e mail was quite.."angry"..).
Thanks again for reading.. -
I paid for an in-app purchase of $10 which doesn't reflect in the app but has gone off my balance.
I paid for in app credits of $1000000 for $10 in the App Store. My balance has depleted accordingly but the app doesn't reflect the credit. There also isn't a way to check in the app. It is Tiger Woods 2012 from ea sports.
I'm not sure I can make sense of this but without asking too many questions, you can resolve your question by contacting iTunes direct.
Apple - Support - iTunes - Contact Us
But they will be wondering about the reference to hacking and you feeling bad about getting something for free.
Best step in my view is to make sure you don't get similarly involved in future. You must know roughly what you were doing. Then writie it off to a not to be repeated experience. -
I got refunded for an app purchase but it hasn't showed up in my credit card
I got refunded for an app but the payment hasn't showed up on my credit card.....what happened?
i received a mail saying ....your money is refunded but i didn't receive the amount still .....where do i get the amount refunded .....and i removed my credit card details from the appstore......!!1
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All is explained in the question.
Is the Kindle app on your iPad linked to the same Amazon account that you used to buy the book, and does it not show in the Cloud section of the app for downloading ?
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Automator: Made a service but it won't show up in the app.
followed this tutorial to make a "wrap text in quotes" automator service. I tried to find and use the service I made in a word processing application but no services show up, it simply says "no services apply." I followed every step to the T and I can even make a shortcut for the service in the settings window but still it will not work or show up. Not sure what I'm doing wrong and I'm VERY new to automator. Thanks everyone!
I created a service for Numbers, and it wouldn't show up on the services menu, even if i selected any cell. I did this and it worked :
1. Open Automator.
2. Right click on the Automator icon in the dock.
3. Your recent created service must appear in the list after right click, click on it.
4. A message should appear, click INSTALL.
5. Check service menu, it should then be in the menu.
Good luck. -
Sent an email but it didn't show up in the "sent" box
So I sent an email using the Mail app that comes with the system. I heard the sound that the computer makes whenever an email is sent. But when I go back to check in the "sent" box, the email I sent wasn't there. So does this mean I have not sent it? If I didn't sent it, then why did I hear the sound and where would the email be (not in drafts either)?
That was a pretty important email, and I shoot it twice but both times didn't show up the the "sent" box. I really hope somebody can help me ASAP
Thank you very much!!
Also, I have the newly released 2013 MacBook Pro with Retina. I really don't know whats the name of the system nor how to look for that information >__<!Are you sure it took your money? If you log into your account in iTunes on a computer does it show in your Purchase History?
If yes the contact iTunes:
How to Get a Refund from the App Store -
HT4009 im buyin in app purchase,but i didn't get the package,how i can report this problem?Thanks
anyone had same problem?can share the solution?Thanks
Read
ITUNES SUPPORT Billings etc
http://www.apple.com/emea/support/itunes/contact.html
Or https://expresslane.apple.com/Issues.action -
HT4009 How do I get a refund for an In-App purchase that I didn't receive?
Does anyone know how do I get a refund for an In-App purchase that I didn't receive?
If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store
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I am using quickoffice pro on my ipod. I want to bring files from my mac to my ipod using file sharing on itunes. I read to select officepro under apps then select from there but though office pro shows as an app I have, it doesn't show up on the apps under file sharing. How do I get it there?
Check Apple's Home Sharing tutorial: iTunes: Setting up Home Sharing on your computer - Apple Support
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Hi I buy pack but the problem is you already purchased in-app purchased but it hasn't been downloaded pls fix it for me and I buy before 15 days pack 19,99 and 4,99 and the same problem want or were can I fit it pls
The e-mail for World Strike support is: [email protected]
You need to contact them with your questions. -
Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.
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