I paid for the convertion from pdf to word and its not letting me???

I paid for the convertion from PDF to word i received a confirmation number, but it is not converting, Why?????????

Hi Rosa,
I'd like to assist! Are you receiving a particular error message? I see you have verified your subscription...
There is also this handy 'getting started' guide that may help.
Looking forward to hearing back from you!
Regards, Stacy

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