I paid my bill on line, and it somehow posted twice, so that I overpaid by $443.57. I have spoken to customer service several times over the last 5 days, and was told that my refund request was "sent via TOPS form to the treasury department". Having recei

>> Duplicate post removed to comply with the Verizon Wireless Terms of Service Please see Bill Over-Payment <<
Message was edited by: Verizon Moderator

See my reply to the other identical post you made on this issue.

Similar Messages

My iPhone 4 has lost SIM connection several times over the past week when the phone is left on continually. I have had the SIM checked and it was not the source of the problem. I have found that I can reactivate the SIM by switching the phone off and on.

My iPhone 4 has lost SIM connection several times over the past week when the phone is left on continually. I have had the SIM checked and it was not the source of the problem. I have found that I can reactivate the SIM by switching the phone off and on again. Has anyone else experienced this problem and if so, is there an easy fix. I have been advised by Apple that the latest IOS update may overcome this situation but I'm only on slow download speeds and 690 Mb would take forever. I would appreciate any advice.
Best regards,
Rob.

PinguXeF wrote:
, while I have taken a backup of the iTunes Library,
this means nothing if it was not done correctly...
To have EVERYTHING on a New Computer...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

I have updated firefox SEVERAL times over the last few months and it never works. The download and setup goes fine, but I still get messages wherever I go that the version I have in not compatible and I have to upgrade. What gives???

Updated firefox SEVERAL times in the last few months and even though everything goes ok with the installation, it never upgrades! I get notices on my college website as well as other that I have an incompatible version and have to upgrade, BUT OT NEVER WORKS!!!

In the "More system details..." for your post, it shows an ancient version:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.17) Gecko/2009122116 '''Firefox/3.0.17''' (.NET CLR 3.5.30729) FBSMTWB
It could have something to do with that acronym at the end, which I think is associated with one of your add-ons.
To see your true current version, you can check Help > About Firefox.
If your true current version is 6.0.2 (today's version), then you may need to clear a setting using the about:config preference editor. Here's how:
(1) Type or paste '''about:config''' into the location bar and press Enter. Click the button promising to be careful if it appears.
(2) Type '''agent''' into the filter box and wait for the list to be filtered.
(3) Right-click '''general.useragent.override''' and choose Reset to return that preference to its default value.
Any luck?

Several times over the last few days while on safari my iPad spontaneously shuts off screen goes dark then goes to home screen what's going on and how do I fix it when I look at settings diagnostics it says that there is low memory ?

Safari crashes several times while on pinterest, screen goes black then goes to home screen when I start safari again it keeps doing the same thing. I checked the diagnostics page and there are several references stating low memory yet when I check the memory on the iPad there is plenty of memory help please

The memory that is low is the processor memory, not the overall storage space. Next time, before you go to that site, double tap the home button to see the task bar. You will see the list of apps siting in the recently used list. Most of them are not doing anything, but some of them are using up memory. Touch and hold any one of them until they jiggle, then close them all off by touching the minus sign.
Do that every so often to help the pad use it's memory wisely.
Some apps, and browser pages use a lot of memory, and do not give it back easily, causing what sis happening to you.
You can also get a similar result by rebooting. Press and hold the home and sleep buttons until the apple logo appears, ignore the red slider.

Does anyone understand Problem Reports because my Mac has crashed several times over the past month and I can't work out why.

I'll post the most recent crash report below. Any help is appreciated.
Also my specs are:
27-inch, Late 2012
Processor 3.4 GHz Intel Core i7
Memory 24 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 680MX 2048 MB
Software OS X 10.8.3 (12D78)
Interval Since Last Panic Report: 231799 sec
Panics Since Last Report:          1
Anonymous UUID:                    5BB63D92-2CCE-C7B0-CF2C-1EAEB45175BD
Wed May 15 20:10:36 2013
panic(cpu 4 caller 0xffffff800e05123a): "!pageList phys_addr"@/SourceCache/xnu/xnu-2050.22.13/iokit/Kernel/IOMemoryDescriptor.cpp: 1484
Backtrace (CPU 4), Frame : Return Address
0xffffff82f2233840 : 0xffffff800dc1d626
0xffffff82f22338b0 : 0xffffff800e05123a
0xffffff82f2233940 : 0xffffff800e0515e9
0xffffff82f2233a40 : 0xffffff800e05089a
0xffffff82f2233a80 : 0xffffff7f8e2fdde2
0xffffff82f2233ad0 : 0xffffff7f8e2fc3fc
0xffffff82f2233b20 : 0xffffff800e066453
0xffffff82f2233b80 : 0xffffff800e04729a
0xffffff82f2233be0 : 0xffffff7f8e2fcd52
0xffffff82f2233c20 : 0xffffff800e06408f
0xffffff82f2233d70 : 0xffffff800dc984a1
0xffffff82f2233e80 : 0xffffff800dc20aed
0xffffff82f2233eb0 : 0xffffff800dc10448
0xffffff82f2233f00 : 0xffffff800dc1961b
0xffffff82f2233f70 : 0xffffff800dca5dd6
0xffffff82f2233fb0 : 0xffffff800dccdd43
      Kernel Extensions in backtrace:
         com.apple.iokit.IOHIDFamily(1.8.1)[FD2B6401-9BFA-32D5-ABEB-E523C061548D]@0xffff ff7f8e2fb000->0xffffff7f8e367fff
            dependency: com.apple.driver.AppleKeyStore(28.21)[A07AF045-127B-3CD5-90C9-7ED8AE353525]@0xf fffff7f8e2ed000
BSD process name corresponding to current thread: RzCoreEngine
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x000000000da00000
Kernel text base: 0xffffff800dc00000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 336916353186
last loaded kext at 16294788093: com.apple.driver.AppleBluetoothMultitouch          75.19 (addr 0xffffff7f8ff6d000, size 77824)
last unloaded kext at 182566161915: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f8ff5a000, size 8192)
loaded kexts:
net.telestream.driver.TelestreamAudio          1.1.0
com.Cycling74.driver.Soundflower          1.5.2
rabb.it.driver.RabbitEars          2.1.4
com.razer.common.razerhid          5.52
com.apple.driver.AppleBluetoothMultitouch          75.19
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
com.apple.filesystems.autofs          3.0
com.apple.driver.AGPM          100.12.87
com.apple.driver.ApplePlatformEnabler          2.0.6d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.filesystems.ntfs          3.10
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.GeForce          8.1.0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.AppleBacklight          170.2.5
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.AppleIntelHD4000Graphics          8.1.0
com.apple.driver.AppleIntelFramebufferCapri          8.1.0
com.apple.iokit.SCSITaskUserClient          3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleSDXC          1.4.0
com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1
com.apple.driver.AirPort.Brcm4331          614.20.16
com.apple.driver.AppleAHCIPort          2.5.1
com.apple.driver.AppleUSBXHCI          5.5.5
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleMultitouchDriver          235.29
com.apple.driver.AppleBluetoothHIDKeyboard          170.2
com.apple.driver.AppleHIDKeyboard          170.2
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.nvidia.gk100hal          8.1.0
com.apple.NVDAResman          8.1.0
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.4
com.apple.driver.AppleGraphicsControl          3.3.0
com.apple.driver.AppleThunderboltEDMSink          1.1.8
com.apple.driver.AppleThunderboltEDMSource          1.1.8
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.iokit.IOAcceleratorFamily          30.14
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
com.apple.iokit.IOUSBMassStorageClass          3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.driver.IOBluetoothHIDDriver          4.1.3f3
com.apple.iokit.IOBluetoothFamily          4.1.3f3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9
com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.driver.CoreStorage          296.16
com.apple.driver.AppleThunderboltNHI          1.6.3
com.apple.iokit.IOThunderboltFamily          2.2.6
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IO80211Family          522.4
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.5.5
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.2
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 24 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: My Book 1140, 0x1058 (Western Digital Technologies, Inc.), 0x1140, 0x14a00000 / 3
USB Device: My Book 1140, 0x1058 (Western Digital Technologies, Inc.), 0x1140, 0x14b00000 / 2
USB Device: Razer Mamba Charging dock, 0x1532, 0x0025, 0x14400000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7

loaded kexts:
net.telestream.driver.TelestreamAudio          1.1.0
com.Cycling74.driver.Soundflower          1.5.2
rabb.it.driver.RabbitEars          2.1.4
com.razer.common.razerhid          5.52
Not certain, but any one of these could be the cause. A good starting point for troubleshooting is to remove the non-Apple stuff. This is best done by using an uninstaller that is hopefully available from the various developers.
FWIW, Cycling74 and razer often seem to crop up in kernel panic reports.
You may need to do some Googling/visit the developers sites to locate uninstallers.
If, after removal, the panics stop but you need the functionality of whatever these items relate to, re-install one-at-a-time (with the latest version of the software) and test. It'll then be easier to isolate the offender (if the crashes are in fact caused by one of them).

How do I retrieve/view content that I've copied to the clipboard at various times over the course of the evening ??

Is it possible to look at different content I've copied to the clipboard at several times over the course of an hour or two. Note: I have NOT turned off my browser or restarted my computer.

Nope, the Windows clipboard only save one item at a time. Copy something and the previous "copy" is gone. You would need a Windows program that saves multiple clipboard entries.

HT201441 My iphone was lost and was sent to lost mode after some days I found my iphone but it was disable. And now I'm not able to activate my phone. it doesn't accept the Apple ID that I used to put my phone in lost mode

My iphone was lost and was sent to lost mode after some days I found my iphone but it was disable. And now I'm not able to activate my phone. it doesn't accept the Apple ID that I used to put my phone in lost mode. How can I activate my iphone now?

Hi Krisunita,
Thanks for visiting Apple Support Communities.
Try using these steps to stop Lost Mode from iCloud.com:
Stop Lost Mode or change your contact info
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device that’s in Lost Mode.
Click Lost Mode, then change the information or click Stop Lost Mode.
You can find this information here:
iCloud: Use Lost Mode
http://support.apple.com/kb/PH2700
If you are not able to log into iCloud.com, see this link for more help:
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Best,
Jeremy

How do i sign a document that was sent via email?

I need to sign a document that was sent via email and i dont know to much about computers so i dont know what to do or how t do it. I do know that i need to sign it There is a place for my signature. It came from another country and i am having a hard time comtacting them. I downloaded alot of the adobe products in hopes that i downloaded the right one to help whith what i need done. PLEASE HELP ME!!!!

Hello,
If you are opening the document in Adobe Reader to fill and esign, you can go through this link for help:
http://helpx.adobe.com/echosign/kb/send-via-reader.html
Let us know if you need any further help!
Regards,
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I'm trying to verify my email address. I got the verification email, clicked the link, signed in and was sent to a page that said my session had timed out. What can I do about this?

I'm trying to verify my email address. I got the verification email, clicked the link, signed in and was sent to a page that said my session had timed out. What can I do about this?

@Dirty55
If you're accessing the page from your mobile, make sure the cookies are turned on.
Settings > Safari > Privacy Browsing OFF > Accept Cookies ALWAYS
If this doesn't fix the issue, have you tried validating from a desktop?

I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I have Adobe Acrobat installed as part of the CS6 suite. It has stopped working (yet again -- it has done that three of four times over the last year). I have spent days trying to repair it; etc. without any success. The last time this happened, it was

I have Adobe Acrobat installed as part of the CS6 suite.
It has stopped working (yet again -- it has done that three of four times over the last year).
I have spent days trying to repair it; etc. without any success.
The last time this happened, it was necessary for someone from Adobe to reinstall it entirely, if I remember correctly.
I give up. Can anyone tell me what I must do get the program to actually work?
I spend more time trying to get Adobe Acrobat to work, than I do actually doing my work.
My OS is Windows 8.1. My system has 16 MB of RAM, and hard disks are not overfilled.
I run update virus checker (Kaspersky) daily.
Cheers,
Hugh

Hi Hugh ,
Could you please tell what are the challenges you are facing while trying to access Acrobat ?
Do you get any error message ?If yes ,please share the screen shot of the same.
Please try the solution outlined here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
OR
Try repairing it from Control panel, or try launching it with a different user account and check if it works or not.
Install the latest updates for Acrobat X from the link : http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
and check.
Let us know how it goes,
Regards
Sukrit Dhingra

I purchased Acrobat 11pro upgrade and was sent the link to DC, I need 11 pro upgrade

I purchased Acrobat 11pro upgrade and was sent the link to DC, I need 11 pro upgrade

Hi ,
Here is the link to download Acrobat Pro 11 and perpetual license of DC
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Here is the link to download subscription for Acrobat DC .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Please see and download which ever suits your requirement .
Regards
Sukrit Dhingra

TS1646 I Have tried to update my credit card info several times in the last 4 months and i have been unsuccessful in being able to update my billing info, how can i get this fixed?

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What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

Photostream Issue - I have had several phones over the years all backing up via iCloud/Photostream. It seems that the oldest of my photos and videos are simply gone and I cannot seem to figure out how to get access to them. Why is this happening?

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Hi newmarket,
Photo Stream is not a respository for archiving photos. It is a cloud storage device that will store the last month or last 1000 photos taken by any device on the same Apple ID, and then will "share" those photos with all other devices that have Photo Stream turned on,and that are logged onto the same Apple ID.
iCloud backups will contain all of the photos that were on your camera roll the last time you backed up your device.
If you have photos outside of the Photo Stream parameters, and they are not all on your current camera roll, then you have no way to retrieve them unless you have imported them to the computer you sync with or have uploaded them to some other cloud service like DropBox.
Sorry,
GB

I paid my bill on line, and it somehow posted twice, so that I overpaid by $443.57. I have spoken to customer service several times over the last 5 days, and was told that my refund request was "sent via TOPS form to the treasury department". Having recei

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