I phone 4,requests an original sim!

I got my i phone 4 from japan,softbank as a gift.when i log to i tunes i cant do anything because they request for an original sim.When contacting the technical support of apple,they said they are unable to help.So, I cant use it here in Sri Lanka.It is locked.How to unlock it?
Reply as soon as possible.
Thank you,
Thiekshana Senanayake
Sri Lanka

How to unlock it?
You can't get it officially unlocked. Softbank, the only ones who could authorize your phone's official unlocking, do not unlock iPhones for anyone for any reason. Return your phone & get your money back if within the 30 day return window. You will not be able to activate or use the phone where you live.

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