I pod not working

my ipod doesnt turn on all it says is apple.com.support,ipod

Hi Gia24!
Here is an article that I believe describes your issue and will help you proceed:
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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    Hey, I think this should help. Try to hard reset your iPod nano.
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  • I Pod mini not working, it will not sync

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    FairPlay 1.7.16
    Apple Application Support 1.2.1
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    Video Display Information
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    Mobile Intel(R) 945GM Express Chipset Family
    ** External Plug-ins Information **
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    Genius ID: 6be3325681c0854fd7b9daed3681d1ac
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {9602B0E0-2233-41C0-9250-0D55748DB276}
    Description: Actiontec Gateway - Packet Scheduler Miniport
    IP Address: 192.168.0.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Mon Apr 19 20:27:01 2010
    Lease Expires: Tue Apr 20 20:27:01 2010
    DNS Servers: 192.168.0.1
    192.168.0.1
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    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
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    iTunesHelper 9.1.0.79 is currently running.
    Apple Mobile Device service 3.0.0.0 is currently running.
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  • I Pod Shuffle not working right...inquiry??

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    The current local date and time is 2010-04-19 21:23:31.
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    Mobile Intel(R) 945GM Express Chipset Family
    Mobile Intel(R) 945GM Express Chipset Family
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    # External Plug-ins Information **
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    Genius ID: 6be3325681c0854fd7b9daed3681d1ac
    o
    +
    # Network Connectivity Tests **
    Network Adapter Information
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    DNS Servers: 192.168.0.1
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    Using LAN: Yes
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    Connection attempt to iTunes Store was successful.
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    o
    +
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    o
    +
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    I seem to be having the same issue. How did you restore your iPod?

  • I-pod touch works on a Mac but not a PC

    Please help! My I-pod touch works on a Mac but not a PC. When hooked up to a PC, the device is not recognized in I-tunes message, says I-pod in recovery mode and to restore, after checking update and restore, receive unknown error message (9). Have tried unistaling and reinstalling I-tunes, using different USB ports, creating new user, restarting computer, using different PC, and trying to reset by holding sleep/wake and home buttons all to no avail, very, very frustrated, everything is fine on a Mac!!

    I have CA Internet Security Suite Plus 2010, version 6.0.0.264.
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  • My i-pod fifth generation is not working both because of the change of address and also because of the change in password!

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    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
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    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.

  • Why my i pod is not working with out charger

    hey, my i pod is not working with out the charger plugged into it?!

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    ~pnoypryde

  • Hellow my i pod is not working.actually bettry was too low then i puted on charging.it starting charging but not going to power on.when it tried to starting on sunndly after the apple logo it showd the 5 % bettry and went back off and this proses is carry

    hellow
    my i pod is not working.actually bettry was too low then i puted on charging.it starting charging but not going to power on.when it tried to starting on sunndly after the apple logo it showd the 5 % bettry and went back off and this proses is carry on.plz help me how it witt work starting.i urgently need to on my i pod.plz help me plzzzzzzzzzzzzzzzz

    Hi there shehla sattar,
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    http://support.apple.com/kb/ts3274
    -Griff W.

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    Try:                                               
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    - Also try DFU mode after try recovery mode
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    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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    Try:
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    - The troubleshooting here:
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  • I-pod nano click wheel does not work help!

    Hi,
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    Version in the nano is 1.1; iTunes is 6.0.4.2.
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    HP laptop Windows XP

  • Button not working on ear pods

    I bought a new pair of Apple Ear Pods four months ago, and they have been great. Then, for no apparent reason, the button stopped working. The audio is perfect, but I can't use the button to play/pause, change volume, and the microphone is also not working. Besides that, they look brand new, but although the button clicks, my phone doesn't recieve the input. I also tried it with another iPhone and an iPad. I hadn't interacted with them in any way between the time I last used the button successfully. Does anyone know what could have caused this, or if it's possible to fix?

    Why don't you bring them in to Apple for them to look at?  If there's a manufacturing defect, they'll likely be replaced.

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