I pre ordered a album but it doesn't appear in my music library but when i go into itunes it says "purchased", help please

i pre ordered a album but it doesn't appear in my music library but when i go into itunes it says "purchased", help please

HAs the album been released yet?

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  • I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

    I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

    Pre-order items from the iTunes Store
    If an item isn’t yet available, you may be able to pre-order and then download it when it becomes available.
    Pre-order an item: Click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
    Download a pre-ordered item: Click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
    View, cancel, or see the expected release dates for pending pre-orders: Choose Store > View My Apple ID, and click Manage Pre-orders.
    When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
    Some albums or collections you can pre-order include a song that’s available to download immediately. When you pre-order these items, the available song is downloaded and you’re charged only for that song. When you download the rest of the album (after you’re notified it’s available), you’re charged for the rest.
    Have you tried here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I purchased a movie from itunes on my ipad but it doesn't show up in my library.  It shows up in my history of purchases when I open that page but it is not noted in the list of purchases with all my other purchases.  Any idea why?

    I purchased a movie from itunes on my regular ipad but it doesn't show up in my library.  I am able to view it via my movies icon on the Ipad I used when purchasing it but it does not show up in my purchases listing to download to my ipad mini.  Also if I access my itunes account it does not show up in the history of purchases listing like all my other purchases but it does show up when i open that page at the very top; separate form the list.  I've tried everything to get it to show up so I can download/view it on my ipad mini.  

    Hi adtsalmon,
    You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    Here's the link to the Movie Rentals FAQs site FYI:
    http://support.apple.com/kb/HT1657
    Hope this helps!
    Cheers,
    GB

  • The error message I get on my PC is "The ITunes library file cannot be saved" An unknown error occurred (-50)and my music library has disappeared.  I recently tried to copy a CD to my library - it appeared to copy ok but then did not appear in my music li

    The error message I get on my PC is "The ITunes library file cannot be saved" An unknown error occurred (-50)and my music library has disappeared.  I recently tried to copy a CD to my library - it appeared to copy ok but then did not appear in my music library.  The library does not show up even when my iPad is connected to my PC.  My entire library is now held on my iPad and I wish to have it in iTunes so I can sync my iPhone to it as well.  Help?

    Don't know what changed today but it downloaded and installed on the shuffle. So far so good.

  • Why do my previous purchases show in my iTunes music library but not accessible??, Why do my previous purchases show in my iTunes music library but not accessible??

    I received my new Macbook Pro today and have attempted to sync my iphone 4s with it, unfortunately like a bit of a moron I've ended up wiping all my music on my iphone.
    I have then gone into Itunes and re-downloaded all my previous purchases (music tracks). They have all appeared in my music library but all but 4 are greyed out, will not play and will not allow me to do anything with them!
    Can anyone help me, help the Mac newby sort his life out! I'd be lost without them and more to the point would have lost a fortune in music I'd paid for if I couldn't get them back!!
    Cheers,
    Chris

    Try here:
    iOS: Unable to import photos or device not recognized as a camera
    roaminggnome, it is normal and expected for the iPod to show in My Computer on a PC. That is part of the computer recognizing it as a camera for getting photos off the iPod.

  • I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

  • I pre-ordered an album, but its not showing up in my purchase history but it says I have it in my acount info. Thanks in advanced.

    I pre-ordered George Ezra's new album (the dulxe version), but and it says I have it in my accout info but it wont download.

    Hi GroveMaster,
    The article below explains how the pre-order process works.  If the item does not automatically downlowd to your iTunes Music library, and you are unable to download the purchased content, I've included a link to contact the iTunes Store Support team as well.
    iTunes Store: About pre-orders - Apple Support
    http://support.apple.com/en-us/HT202723
    You can pre-order music and movies from the iTunes Store prior to their public release date. Pre-ordered items will download when they become available.
    If an item isn't yet available, you may be able to pre-order it and download it when it becomes available. Items available for pre-order will have an orange pre-order button that displays the pre-order price. Most pre-orders will show an expected release date near or below the pre-order button. When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order. You may also receive one or more emails if the status of your pre-order changes.
    Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.To pre-order an item
    Click or tap the Pre-order button.
    Click or tap Pre-order on the confirmation dialog.
    When you've successfully completed a pre-order, a thank-you page will appear.
     Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
     To view, cancel, or see the expected release dates for your pending pre-orders
    Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
    Note: You can't manage pre-orders on iPhone, iPod touch, or iPad.
    Last Modified: Nov 8, 2014
    Download past purchases - Apple Support
    http://support.apple.com/en-us/HT2519
    iTunes Store - Contact Us - Apple Support
    Have a great day!
    - Judy

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • How can I pre-order an album but send it as a gift?

    I would like to send someone an album as a gift that is due for release May 11. When I pre-order the album (Letting Go by Jennifer Knapp), I don't see an option for sending it as a gift. Is this possible, and what are the steps? Thanks!

    Sorry, but to the best of my knowledge, it's not possible to gift a pre-order.

  • I recently pre ordered an album and it was released today but it says I have to pay even though I already have

    I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!

    Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now 

  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • HT5714 I just pre ordered a  album on iTunes and realized I don't want it. I read that you go to view my appleID and click on manage my pre orders,but my ipad is not giving me that option.what do I do?

    I Just pre orders an album on iTunes. And I've read all the websites including yours that says go to iTunes and click view my appleID then click on manage my preorders.but my iPad 3 is not giving me that option,and I do not want the album anymore.waht do I do?
    Thank you

    I think that you can only do it from your computer's iTunes

  • I pre ordered an album from iTunes it's now out but it hasn't downloaded what do I do

    I pre ordered an album from iTunes it's now out but it hasn't downloaded what do I do

    What does this have to do with iPhone hardware?
    If there are issues with iTunes purchases, contact iTunes customer support.

  • I pre ordered a album and it says purchased but will not download

    I pre ordered a album and it says purchased and has been released but will not download

    Hey Sspafford!
    I have an article here that can help you with this issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • HT203200 I have pre-ordered 2 albums, but iTunes won't let me download them. How do I download them?

    I have recently pre-ordered 2 albums with 3 gift cards i recieved for christmas. iTunes is not letting me download my 2 albums. I would like to have them in my library since they are already out and purchased.

    I tried cancelling the pre-order, and now iTunes thinks I've purchased the entire album, but only one song is available to download. What the heck is going on?!

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