I Purchased a CPO Apple Iphone4 that died a month later?

Question

I purchased a CPO Iphone 4 for my daughters 13 birthday, on 9/26/14 . Exactly a month later it died. Right after I paid for another month service. I called Verizon Wireless for two days straight and spoken to every department they had. I was told to contact Apple it has a one year replacement and they would replace the phone at no charge to me. I then called Apple who told me there was no 1 year warranty and it will cost me $150 to replace the phone through them. Thats more then I paid for the phone to begin with. Again I contacted Verizon ,I was finally told I had to take it to a verizon wireless store. So I drove 25 miles away to the closest store in Mt Pleasant,TX I was told they can re order me a replacement iphone 4 because its within the 90 day guarentee and it would ship directly to me. I had to give them the old phone. I thought my problem had been resolved but boy was I wrong. The replacement order was placed on 10/28/14 I was told I would receive it on that friday 10/31/14 and it never came. So Yesterday on 11/3/14 I called the store  Only to be told that the Automated system cancelled the replacement order that it thought it was fraud? First off how is that even possible? I was told they would Re Order the replacement phone and I would have it today on 11/4/14 They didnt have a tracking number and to call back in an hour and half and they could provide me one. So I called last night and again they didnt have the tracking number. I called again this morning and I am now being told it has not shipped yet they dont know when it will ship or how soon I will have the phone. I was told to call Customer service at 800-922-0204 and ask them why they are not shipping it yet? So again I called customer service,only to be told that the Store has to Initiate the order and have it shipped??? And to now call the store back and ask them why they never placed the order. Like really what kind of company is this, the left hand doesnt know what the right hand is doing! So again I called the mt pleasant store and asked for a manager. I spoke to the assistant manager Jason who assured me the order was placed, but it has not shipped. He cannot tell me when it is expected to ship or provide me any details or a tracking number until it ships? Why has this been such a long horrible run around? All I want is a working cellphone so I can keep track of my daughter. What a really lame birthday gift this has turned out to be.

Answer 1

Yeah that such they should have replaced it with 90 day warranty.  Shipped it to and then you ship the other one back. Not the first huge mess sorry