I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?
I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?
Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David
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jcburbank wrote:
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