I purchased a new Mac Air. I try to update apps and I get this:This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. They do not show up in 'Purchases'.

I can't update iMovie, Garage Band, Numbers, Pages, Keynote, and iPhoto. on my new Mac Air. 11". I had hoped when I updated to OS X Yosemite that would solve the problem. It didn't. I get this: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I went to the app store, as was suggested in someone else's post, using the only ID I've ever had, and went to the purchases tab, to "accept" the apps. That didn't work, because they weren't there to 'accept'. They did come with my purchase, however. Please advise.

It appears Best Buy is up to their old tricks of palming off returned units as new. Take it back for a complete refund of your money. If they give you any static escalate your problem to management immediately.

Similar Messages

  • Hi , I am trying to install some updates for purchased apps but i got this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled" and this is not the case

    Hi , I am trying to install some updates for purchased apps but i got this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled" and this is not the case

    Apple appears to be having trouble on their servers. Try again in a few hours.
    (106358)

  • Problem updating to iphoto 9.6 after upgrading to Yoesmite  I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

    problem updating to iphoto 9.6 after upgrading to Yoesmite  I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

    "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
    This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
    Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
    If iPhoto  is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
    http://www.apple.com/support/mac/app-store/contact/

  • I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...

    I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...how can I fix this????

    If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library  and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto
    If that does not resolve contact App store support - link is on the right of the App store window
    LN

  • When trying to perform updates I get this message. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do?

    When trying to perform updates I get this message: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do? I just bought the MacBook Pro new and migrated my apps from my old MacBook Pro.

    Perform the following, stopping with the first one which works:
    1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.
    2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
    3. Click here, contact Apple, and wait for a response.
    4. Buy them.
    (116300)

  • IPhoto update can't be installed on my MAC ref. "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?

    Recent upgrade to OS X Yosemite on my MAC and iPhoto update can not  now be installed msg reads, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?

    That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
    Either you did not set up  your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
    Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
    You may  be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks. You could try to buy iPhoto, however. If you are lucky, it may show for free.
    Backup your iPhoto library, if you do not have a current backup.
    Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
    Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
    Open the main page "Featured" of the App Store and search for iPhoto.
    If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
    If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/

  • Why is that I am not able to update iPhoto after install os x yosemite?  is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled"  iPhoto is gone after installing to OS X Yosemite.  Where did it go and how do i get all my pictures back ??
    HELP !!!

    "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled"  iPhoto is gone after installing to OS X Yosemite.  Where did it go and how do i get all my pictures back ??
    HELP !!!
    Did you upgrade to Yosemite, without first updating to iPhoto 9.5.1 in Mavericks? Then updating to 9.6 may not work - it is buggy at the moment.
    If you already own a version of iPhoto 9.x.x, but cannot update iPhoto, try to buy a new version.  When I look at the AppStore, the price has now changed to "Free", so it should not matter if you buy again or update.
    Delete iPhoto from Applications, but do not empty the Trash.
    Go to the first page of the App Store and sign in with your AppleID.
    Search for "iPhoto" using the Search field.
    What does the button below the iPhoto icon show? If it is showing "Free" like for me, click "free" to purchase again.

  • I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I have not changed anything thankyou for any info.

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, elect the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
    Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
    See also: remove app
    Keywords: refunded canceled

  • Somehow my iphoto got canceled?  I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. Help!

    Somehow my iphoto got canceled?  I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled.  How do I fix this?

    No - you can not open iPHoto - you need version 9.5.1 - I did not suggest Photo
    I suggested
    If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library  and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto - 9.5.1 in your case
    LN

  • Just bought new Macbook Pro, can't download updates because of this message:This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    Mac app store will not download updates because of error message

    Hi,
    I also am getting this message. I bought my 15" mac book pro mid 2010 and at the same time purchased iWork. It is not showing in my purchases on Apple ID, I have never changed my Apple ID since purchase. Why would my Apps not show. There are some there but mostly free ones. I checked it under the Store menu after signing in.
    After upgrading from Mountain Lion to Yosemite  my iPhoto, iMovie, Keynote,Pages and Numbers need to update. But I get this message.
    "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    I have not changed ownership or Apple ID on my mid 2010 Mac Book Pro since purchase. What would cause this?

  • Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.???

    Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    With Yosemite you need to update to iPhoto 9.6.
    The error message means, that iPhoto has not been associated with your AppleID. You do not say, which iPhoto version you are trying to update from.
    Associating iPhoto with your AppleID should have happened, when you bought the computer with iPhoto preinstalled with MacOS X Lion or later or with the Mavericks upgrade, if your Mac came with SnowLeopard. Try, if you can "accept" iPhoto now:
    Sign into the AppStore with your AppleID
    Open the "Purchased" tab. Do you see iPhoto with an "Accept" button?
    Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore. If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
    Backup your iPhoto library, if you do not have a current backup.
    Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
    Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
    Open the main page "Featured" of the App Store and search for iPhoto.
    If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
    If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
    After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating.

  • Viber - the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    VIBER does not work!
    the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    Hi everyone yesterday I was experiencing the same problem I am glad to share its fixed now for me
    "This issue is only related to our Apple ID and to to those specific apps which we already have on phone or had installed on phone before except for those apps which we already have in purchase history AppStore>Updates>Purchase History(having cloud icon next to them) it's something related to our purchase data
    *ITS NOT RELATED TO PHONE!
    *RESETTING OR UPDATING THE DEVICE WONT MAKE A DIFFERENCE!
       (As in my case it  was on iPhone 4 7.1.1 iPhone 5s 7.0.3 and iTunes of course )
    Here is how I got it fixed
    I contacted apple support via chat method and I  asked about a solution giving my info.she told me that she submitted my application and in order to resolve this I should not be using my AppStore ID for any purchase for at least 30mins as  doing so may not resolve the issue so I checked it after couple hours and it's fixed
    (As I read in some other discussions that some people asked for solution from apple support and they told them to reset the device or so.. You may need to make your statement clear that it's appearing both on iTunes and iPhone )
    A lot of people are already facing this problem

  • My iphoto is not working This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. YOSIMITE. Here is the message when I try to download :This update is not available for thi

    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    Perform the following, stopping with the first one which works:
    1. Open the Mac App Store's Purchases tab. If you're prompted to accept it into your Apple ID, do so.
    2. Move it out of the Applications folder(it may need to be put into the Trash temporarily), and then see if you can download it for free from its individual product page. If you're asked to buy it, see #3.
    3. Click here, contact Apple, and wait for a response.
    4. Buy it.
    (116229)

  • This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. what i can do for that ?

    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled i have never use any other id so i am confused.... what i can do for that ? any idea...

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
              Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
    Step 5
    According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

  • The update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    Ipone 5s
    Problem
    the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

    Hi everyone yesterday I was experiencing the same problem I am glad to share its fixed now for me
    "This issue is only related to our Apple ID and to to those specific apps which we already have on phone or had installed on phone before except for those apps which we already have in purchase history AppStore>Updates>Purchase History(having cloud icon next to them) it's something related to our purchase data
    *ITS NOT RELATED TO PHONE!
    *RESETTING OR UPDATING THE DEVICE WONT MAKE A DIFFERENCE!
       (As in my case it  was on iPhone 4 7.1.1 iPhone 5s 7.0.3 and iTunes of course )
    Here is how I got it fixed
    I contacted apple support via chat method and I  asked about a solution giving my info.she told me that she submitted my application and in order to resolve this I should not be using my AppStore ID for any purchase for at least 30mins as  doing so may not resolve the issue so I checked it after couple hours and it's fixed
    (As I read in some other discussions that some people asked for solution from apple support and they told them to reset the device or so.. You may need to make your statement clear that it's appearing both on iTunes and iPhone )

Maybe you are looking for