I purchased a song and it shows up in the song list with an exclamation point on the sie of it. It says the song could not be found. I have done a search and can't find it but iTunes won't let me download or buy it again. Help!!
I purchased a song on iTunes and it shows up in the song list with an exclamation point on the side of it. It says the song could not be found. I have done a search and can't find it but iTunes won't let me download or buy it again. Help!!
Hello levon10
Just delete the song and then go through the process of downloading the purchase again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.
Similar Messages
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Hi. My name is Kim. I was wanting to know if anyone has gone through similar experience. I redeemed a iTunes gift card that was given to me. I'm told by iTunes store to sign in which I do, but then it takes me straight to billing I enter the correct three digit security code, then what happens it tells me invalid Cvv. Could someone please tell me this what does my debit card have to do with my having a redeemed ITunes card to use, and why doesn't let me download my music. I use a iPhone 3GS. Thanks
Hi Kim ...
Might not just be the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records
Apple "verifies" your billing credentials with every transaction.
what does my debit card have to do with my having a redeemed ITunes card
If the total purchase price of the media including any applicable taxes or fees exceeds the balance of the redeemed card, then the difference is charged to your debit or credit card account.
iTUNES STORE - TERMS AND CONDITIONS < re taxes and fees
You don't have to have a credit or debit account setup > Create an iTunes App Store account without a credit card -
HT203200 I have pre-ordered 2 albums, but iTunes won't let me download them. How do I download them?
I have recently pre-ordered 2 albums with 3 gift cards i recieved for christmas. iTunes is not letting me download my 2 albums. I would like to have them in my library since they are already out and purchased.
I tried cancelling the pre-order, and now iTunes thinks I've purchased the entire album, but only one song is available to download. What the heck is going on?!
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I purchased an audiobook but is missing part 1 of 4 - says original file could not be found. When I ask to find it asks for a file name - as a beginner a have no idea Thanks
I have been getting the message from time to time over the last couple of weeks. I just click through, and the download haooens anyway. The other day I looged onto my accout in apple.com, and it simply wanted me to verify the ccv on the credit card.
I am glas your solution worked, but I am not sure you needed to do a full wipe and reinstall. There is some goofy stuff going on with the store, but nothing you can't get by. -
So I bought a show on iTunes and I was able to buy it but it won't let me download it . I was able to download songs and I worked perfectly it's just videos . It's on iPhone so I don't know what to do .
What happens when you try to download it, if you are getting an error message then what does it say ?
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A song I purchased on iTunes has dropped out from my iPhone - but it still shows purchased in iTunes...but it won't let me download it again.
Any ideas?Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
I have 6p from a gift card left in the English store and can't spend it. I want to change to the Irish store as I have an Irish gift card for me to redeem but it won't let me change store. Also I don't want to use a credit card for the last 6p.
See:
How to manage unused iTunes Gift Card and Gift Certificate balances -
Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off
If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160) -
I just purchased an album off iTunes but it won't let me download one song...
I just purchased an album off iTunes but it won't let me download one song off the album due to a -100000 error. It tells me to check for available downloads on the "store" bar, and when I click it, the file still won't download. What should I do?~ Any advice would be appreciated. =^w^=
Hello TheCoddfish,
Thank you for using Apple Support Communities!
So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
This part in particular:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
If the album is released and you still cannot download it, I would report the issue directly to the iTunes Store support.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
All the best,
Sterling -
I opened i Tunes on my mac and while i see the songs in some of my playlists they will not play. The computer says the song could not be used because the original file could not be found. Would you like to locate it? When i do it won't play.
You will need to locate where you itunes library is and then relink one of the songs, itunes will do the rest. So if your itunes library is on an external hard drive or something like that. When you get the error message click yes you would like to locate it. then navigate to the external hard drive where the itunes libray is and locate that particular song. Once you have linked one, itunes will ask if you would like it to locate the rest, click yes and it will find the rest of the files if they are in the same location.
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I upgrade my phone via itune and now i got the msg on my phone "activating your iphone in 3 minutes......could not activate your iphone" i've iphone 3gs. Can somebody suggest what am i suppose to do to make it work
Read the article below:
iPhone: Troubleshooting activation issues -
on apple tv you can sign in to mobileme account but it wont allow me to, it says mobileme account could not be found. please help??
OK - I am trying to be rude either, just very frustrated.
I hope the OP is not put off and for her benefit I will post this.
If you are looking for galleries and have an otherwise functioning ATV2 read no further.
If you are trying to get your unit to work because:
1) You have selected to send feedback to Apple and then wanted to key in your mobile me address and failed, or
2) Tried to set the iTunes store by using your me address, because they are the same, or
3) You are trying to set up home sharing using your mobile me address
then as part of the set up process you will, having keyed in your .me address and password, have got the message that your mobile me account can not be found.
If you look under the general section, you have the option to set time zone. If this shows Cupertino and you have selected either "automatic time setting" or keyed in another town not on Pacific ST and you are not in Cupertino then date and time have not set.
You can unplug the unit and leave for a few minutes, you can select to reset and restore. You can check that your router allows access to the necessary ports (typically 53, 80, 123, 443, 3689 and UDP 5353).
If your Apple TV on reset and opening the ports, still hangs at "setting date and time," then you are one of a group of people being blocked access for some reason that is not being shared openly - other than my comment above about server issues at Apple's end. This is not malicious but just repeating information posted on this and other fora. I can not confirm or deny, but when every other option has been discounted then only certain solutions remain.
I wish you luck in getting your ATV to work as it should.
PS I don't think cables are an issue here as you obviously are seeing something on the screen to see that you can't log in. -
when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.
a lot of us are in the same boat - no help from anyone as of yet
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I purchased an audiobook from my ipod touch. But it partially downloaded 1 portion. I tried to redownload but iTunes asked me if I wanted to buy it again(not download for free) How do I redownload without paying again?
http://support.apple.com/kb/ht2519
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