I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file.
I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file. I locate the file and it's empty?!
Delete the file, then download again from the iTunes Store, Purchased section (in the Quick Links sidebar).
Similar Messages
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Two weeks ago Purchasing 60 songs from iTune store.So Two of them play only half of song and then jumping to another songs.What is could be?Looks like is not been downloaded full.Can i get this two songs to play correct?Many thanks Aleksejs!!!
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I purchased the download version PE13 from adobe. Got serial # from adobe,however when serial number is typed in I get a message that says it is invalid. Help! I am using windows 7.
Suggest that you work your way through this tech doc. You may have to contact Adobe directly.
Find your serial number quickly -
I purchased a song on this Mac, an authorized computer. I am now getting a message that this computer is not authorized to play the song. When I provide my username and password to authorize my computer, the song is still not authorized. Why?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - http://support.apple.com/kb/ts1389. If your country permits re-downloads, delete the file and re-download.
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I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?
Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.
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My 4s is stuck in recovery mode, and when I try to restore it I get a message that the device is not connected
Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.
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What do I do when you have purchased a song from itunes but doesn't let you play it
I got a song from itunes but when I play it it says that I have to authorize on my computer and then it gives me a message that my computer is already authorized but won't play the song.
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn -
Exlamation point on 7 tracks from an entire album, all the others are fine. It won't play on the laptop, I get an error message that the original files are missing. But they play fine on the iPod.
Try deleting those missing tracks from your computer's iTunes, connect the iPad to your computer and do File > Transfer Purchases - that should copy them back from the iPod
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I'm trying to clean my mailbox and when I click on delete or highlight and move to trash I get a message that says "operation could not be completed - file exists. Further, when I select a message or group of messages, one of them is copied (not deleted) to the trash folder. Can someone help me through this?
Thanks.It's a POP account. I decided to clean up my mailbox today after noticing the computer was real slow after USA Today started sending their daily top stories with new graphics. Also before I noticed the problem with mail deletion - two things happened. 1) I updated security sofware as prompted by Apple and 2) downloaded Mackeeper and went throught some preliminary scans but did not buy their package. Thanks forn nstaying with me.
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Happens when going to print.coupons.com. I click the "learn more" button on the message that the plugin has crashed, and I get sent to the Adobe Flash plugin crash info page on Firefox. They say just to reload the page. There is a button for this. I click it and the page tries to reload for 5 minutes before freezing.
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
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When I click on the iconI get a message that the application firefox cannot be launched 10661
I click on the icon on the dock and I get a message that says the application firefox cannot be launched 10661
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com -
I have purchased songs from the itunes store many times on this computer. Now it is saying that I have to answer security questions that I do not know the answers to before i can download a song. It says because I have not purchased before on this computer, but I have. Can't get past it and just download my songs.
The reset link will show on your account if you have a rescue email address on it, if you only have alternate email addresses then it won't show.
If the country where you and your iTunes account are isn't on this page (you need to be in a country to use its store) : http://support.apple.com/kb/HT5699
then you can try contacting support via this page and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html -
My Iphone has a message Iphone disabled, connct to Itines. When I connect to Itunes I get a message "there is a passcode on your Iphone cannot connect.. Now what?
You have to put iPhone into Recovery Mode and Restore. Open iTunes on your computer. Connect iPhone to computer with USB Cable. Hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes.
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Helppppp!!
You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?
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I am able to connect my ipod and even just play itunes sucessfully. I have re installed itunes and the same problem presisits.
Make sure that your music is in the format supported by the iPhone. I use either MP3 or AAC.
A friend had the same problem a while back. All his music was in the WMA format and is therefore not playable on the iPhone and would not copy. Once he converted his songs to MP3 they copied to his iPhone without problem.
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