I purchased a song on itunes and its file can not be located. its in my library but i cant play the song

I purchased a song on itunes and its file can not be located. Its listed in my library but can not play. A message pops up that read. Can not locate file then it gives me an option to locate. When I click locate it opens a box. Dont know what to do after that

Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Similar Messages

  • HT1933 I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found.  I have used the gift card previously with no issue.  How do I fix

    I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found.  I have used the gift card previously with no issue.  How do I fix it?

    Have you moved or deleted those tracks on your computer (the gift card has got nothing to do with it) ?
    You might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (re-downloading isn't possible in all countries) - if those songs appear there then delete the entries from your iTunes library (where you are clicking on them to play them and gettinf the 'original file' error), and they should then get a cloud symbol against them for re-downloading.
    If they don't appear in that link then have you got them on, for example, an external drive ?

  • TS3212 Somehow I am unable to play my songs in itunes. When i go to play a song I get a message informing me that the file can not be located. How do I fix this. I have had no problems in the past.

    Can someone tell me how to fix a problem I have with itunes. I keep getting a message when I try and play a song on itunes that tells me I cant play the song because it cant find the file. I have never had this problem before. How do I fix it, Please.

    Have you moved, renamed or deleted the original files?
    Has another programme on your computer moved, renamed or deleted the files?
    Have you just created this iTunes Library?
    Have you recently added the missing music music from an external hard drive?
    If it's none of the above, what have you been doing recently? For example, have you been "sorting" your files in your file manager?

  • Just tried to update my iTunes and now I can not reopen it or it freezes

    Just tried to update my iTunes and now I can not reopen it or it freezes

    Try this: http://support.apple.com/kb/TS2570

  • My Mac will not allow me to downlode the latest iTunes and now I can not connect my phone and computer. THis is very frustrating! HELP!!!

    My Mac will not allow me to downlode the latest iTunes and now I can not connect my phone and computer. THis is very frustrating! HELP!!!

    Get more information about your computer. Go to the Apple in the upper left corner of any window, then  "About This Mac".  Write down what it says about "version"and report that here.  Now continue to "More Info..."  Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
    Even my 12 year old Mac lets me download the newest iTunes.  Of course I can't install it but any computer can download the installer files so we need to know precisely what you are trying and what error messages you are seeing.

  • I upgraded my old mac to snow lepord and now when i try to play music in my i tunes it says "file can not be located" but it still lists all of my music

    I upgraded my old mac to snow lepord and now when i try to play music in my i tunes it says "file can not be located" but it still lists all of my music

    Use Spotlight Search (the magnifying glass on the top right-hand corner of your menu bar) to locate your music files. Then point iTunes to those files.

  • When I ask Siri to play a song it goes to the song but won't play the song

    when I ask Siri to play a song it goes to the song but won't play the song.  The song shows when I open the music app, but the bar does not move and there is no sound.  Even if I hit pause then play nothing happens.  If I go back to the playlists and select another playlist or song then music plays.

    After doing and changing EVERYTHING on that page, I ended up re-installing Quicktime by itself and finally that solved the problem. Thank you for the advice page though, it had a lot of good information on it that related to my problem.
    - Jason

  • HT3986 I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 pro

    I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 problem

    i try to download now, do you think when i download and install the windows support software, can i fix the problem?

  • HT203167 Hi I just bought some songs on itunes and for some reason they did comee over to recently purcased  but the have  a ! next to the song and its faded out and I cant bring it in to my groups i have

    I just bought songs on itunes and they came over but some with a ! and fadeed out .I was not able to put them in to my differt tabs i have. What is it doing and will the come over soon or do I have to do something?

    No, something is wrong.
    Login (in iTunes) to your account, in the pref's is a button to "report problem"
    Use it and tell them.
    They'll let you download again.
    Scott

  • What do i do if my songs won't play and it says original file can not be located?

    My "original" I-tunes library is on my windows xp desk top and I have a macbook pro laptop library. I always accessed the original through home sharing but the library no longer shows up on my mac. On my desktop it says the song cant be used because the original file can't be located and there is 2 i-tunes shortcuts but neither will play music. I chose to locate the original but that doesn't work either. How do I fix this?

    Hello shaum9120,
    Thanks for the question, and welcome to Apple Support Communities.
    It sounds like iTunes has lost the file path for the music. The best step will be to follow part 4-6 of the following article (under the External drive section):
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Here is an excerpt of Part 5 (see article for other important steps):
    Part 5: Copy music to your new computer
    To copy all your music files (including the library file that holds all your playlists and other settings) to your new computer:
    1. Locate the following folder on your new computer:
              Mac OS X: /Users/username/Music
              Windows XP: \Documents and Settings\username\My Documents\My Music\
              Windows Vista: \Users\username\Music\iTunes
              Windows 7 and Windows 8: \Users\username\My Music\iTunes
    2. Drag the "iTunes" folder in this location out to the desktop.
              From the Music folder to the Desktop on your new Mac:
              From the My Music folder to the Desktop on your new PC:
    3. Locate the external drive on your new computer:
              Mac OS X: On the desktop.
              Windows: In My Computer.
    4. Double-click on the external drive icon to open it.
    5. Drag the iTunes folder from the external drive to the Music folder (Mac OS X) or My Music Folder (Windows) on your new computer (from step 1 of this section). This can take a while if you have a lot of content.
    6. Open iTunes.
    You've now moved all your music, playlists, and other information like play counts and ratings from your old computer to your new one.
    Thanks,
    Matt M.

  • My itunes library got screwed up some how. When i goto play a song in my library it says original file can not be located. how do i locate them

    when i go to play the selected song it says original file can not be found. do you want to locate the file. how do i locate the file?

    Have you moved, renamed or deleted the original files?
    Has another programme on your computer moved, renamed or deleted the files?
    Have you just created this iTunes Library?
    Have you recently added the missing music music from an external hard drive?
    If it's none of the above, what have you been doing recently? For example, have you been "sorting" your files in your file manager?

  • TS4062 Help! In the middle of downloading a song, the wifi went off, and now it says its been downloading for 3 days now! It won't let me play the song or delete it, is there a way to cancel the downloading?

    Help! I was downloading Marika Hackman - Bath is Black when something happened and iTunes crashed. Then I went onto music and it won't play, it won't delete and there is no album picture. On iTunes it says its downloading, but its been like that for several days now. Is there a way to cancel the download or something?!

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us
    See your Country Here...
    http://support.apple.com/kb/HT5085

  • I have tried to sync my Iphone with my current Itunes and for some reason not all of my music is transferring to my Iphone.  Some songs that were on my phone previously, are now not transferring.  Any ideas?

    I have downloaded all of the recent upgrades for both Itunes and Iphone.  Now for some reason, not all of my songs in my playlists are transferring when I sync.  Previously I have had the songs in the playlists on my phone, but now some of them are not there although they are listed and show in Itunes.  Any ideas?

    iTunes will only copy back iTunes purchased music. If you don't still have a copy of the music that you copied from CDs or bought from other stores anywhere (e.g. on another computer or on your backup of your library) then there are some third-party programs listed half-way this page which should be able to copy them back : Recover your iTunes library from your iPod or iOS device.

  • Number of songs in iTunes and my iPod do not match

    I have 3002 songs in the "My Music" folder. My iPod indicates 3002 songs. But iTunes says I have 3005. How can I find where the other three songs are coming from? There are no "!" or "?" in the left column. Thank you.

    This happens to me also. Go to the bottom of your library list. Normally at the end of the list you will find audio files that are not synchronised to the i-pod. In my case it is most often phone messages because the answering machine is linked to the computer. As I have set i-tunes as my preferred audio player it will be used to listen to these messages and they are then stored at the end of the library but never synchronized. You can just delete it there

  • TS1702 Ive recently replaced the mother board on my laptop and Ive lost all my itunes purchases. It says I have them but files can not be located. What can I do to retrieve them?

    I can see names of music/video files but says I can't locate files. Is there a way to re-download the files. When I go to the list it says that I've already downloaded the items to this computer. They're lost. Please help. Thanks.

    Welcome to the Apple Community.
    Delete the entries from iTunes and then redownload them.

Maybe you are looking for

  • I get error message when trying to delete files on Macbook Pro.

    I am trying to delete files on my Macbook Pro, Mac OS X Version 10.6.8 -  I get this message: "The operation can't  be completed because an unexpected error occurred (error code -50) "  This is a folder.  Under Finder/Get Info I have unlocked the pad

  • How can i know the origin of my iphone?

    I have an Iphone 4s, i want to know the origin and the details of my warranty, please help, regards fadi

  • Why is firefox slow in loading?

    Have to wait 2 mins for firefox to open and when it finaly opens have to wait 10 mins for a link to open. Firefox is the only browser I have as I have deleted everything on my computer. Have also cleared my history etc and the problem still exsists

  • Licence error message when using automation software

    Error message when using Rational Functional Tester 7.0.1.1 to record a Flex application. The message seemed to come from the Flex application. I can record a fiew step in the application, then I have the message : "Licence are not present. Eith the

  • XSLT namespaces

    Hi I am trying to get rid of the extra namespaces on each node . My input file look slike this <com:ID xmlns:com="http://rep.oio.dk/ubl/xml/schemas/0p71/common/" schemeID="N/A">0018000562</com:ID>      <com:IssueDate xmlns:com="http://rep.oio.dk/ubl/