I purchased Acrobat Standard, not realizing it is not compatible with MAC. I need to exchange. I just chatted with a so-called "specialist" who told me to sign in and download the same program. I got the same blasted message. I need help. I need to exchan
I purchased Acrobat Standard, not realizing it is not compatible with MAC. I need to exchange. I just chatted with a so-called "specialist" who told me to sign in and download the same program. I got the same blasted message. I need help. I need to exchange this program for one that is compatible with my MAC. The standard is of no use to me at all. I feel like I have been ripped off
Hi Kargi,
We are working on getting things straightened out for you. You should be hearing from a Customer Care agent shortly.
Best,
Sara
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I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?
Hello Lcw2610,
I would recommend deleting the affected movie from your iPad, and redownloading the movie.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
If the issue persists, please do report the issue to the folks in our iTunes Store.
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
With my new macbook I attempted to open an older spreadsheet and get the following error message: "This spreadsheet cannot be opened because ti is too old. To open it, save it with numbers '09 first" So how does one do this when I only have ver3.1?
Numbers 3.x can only open Numbers '09 and later. You will need Numbers '09 to open Numbers '08 files.
If it is a single file (or only a few) you can email me and I will open and convert then email back. My email address is in the "Biography" of my profile.
You may have Numbers '09 installed. Look in the folder "/Applications/iWork '09" if Numbers is in that folder launch it, open the file you tried to open, and save. Then you should be able to open in Numbers 3.x -
I down loaded latest version and get error message when I launch it. Error message is entitled XUL Runner and says - Error: Platform version 1.9.2.12 is not compatible with miniversion >= 1.9.2.10 maxversion <= 1.9.2.19 and it won't launch. I can launch if I use Run Outside of Sandbox option, but I cannot navigate my home page on yahoo. What happened? Please send fix. Thanks, [email protected]
Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I want to restore the iPhone from a backup, but can not as much as they wrote iTunes
"iTunes could not restore the iPhone, because backup copy is corrupted or is not compatible with restorable iPhone."Bummer. Sounds like the backup is corrupt...
Do you have a question? -
Adobe Acrobat 5 not compatible with Windows 8
When I try to open up files saved in Adobe Acrobat 5 my new computer with Windows 8 gives me a message that they are not compatible with Windows 8. What do I need to do to be able to open these files on my new computerwth Windows 8?
Did you install reader or such on Win8? AA5 is not even compatible with Win7, though it can be made to work with work arounds for the 32-bit version. I suspect you also have a 64-bit system, which I think is totally incompatibile with AA5. Download the Reader XI and try to open the PDFs with that. I suspect they will open fine.
If you want to create PDFs, you will need to purchase AA XI. -
Exporting comments from PDF-Adobe Acrobat 9 not compatible with MS Word. Any solution?
Hi guys
Has anybody solved this problem? Adobe Acrobat 9 is not compatible with Word 2010. Is there any alternate solution to export the comments?
thanks
PSFor MS Office 2010 applications have Acrobat X on board.
A useful reference: http://kb2.adobe.com/cps/333/333504.html
Be well... -
Acrobat reader not compatible with windows 8
i can not open a program, because it says acrobat 5 is not compatible with windows 8
what to do?Try running it in Windows 2000 or XP Compatibility Mode.
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This is what I think may have happened. The other day, Thursday Sept 8th, I shut down my pc in the middle of a Firefox upgrade. Now when I try to access Firefox on my pc, I get this error message:
XULRUNNER Error: Platform version '6.0.2 is not compatible with min Version >= 6.0.1 max Version < 6.0.1
What is this about and how can I retsore access to Firefox on my pc?If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
the following is the error message I receive when accessing pogo games:
The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.The Java plugin (Tools > Add-ons > Plugins) is used to run Java applets.<br />
The Java Console extensions are only needed if you want to check the code for errors and debug Java applets and are not needed for running Java applets as a visitor.
See also:
* http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions -
dear all i have facing promblem when i download ios 6 in itune, as well as in ipad, when i start download after some time or after 200 to 300mb it stop, and a error msg shown , i have talked to apple india cutomer care and after that i disabled my window firewall, and as well as my antivirius and i also disabled my modem firewall but after that still i m unable to update my new ipad with ios 6
There is nothing in that other thread that clarifies what you did about Error 3014
Here is the description of that error:
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
touchpad seems hyperactive and I can't figure out how to fix that either, but things change when I'm just trying to move the cursor around.
You only see the orange Firefox button if the menu bar is hidden: View > Toolbars > [ ] Menu Bar
Most likely you are showing the Menu Bar. Right click on a toolbar space and uncheck Menu Bar - the Firefox button should appear. You can toggle from one to the other. -
Upgraded old Mac mini (from 10.4 to 10.6) PowerPC G4 Processor, downloaded latest version of Firefox and ran installer, got a dialogue box that said 'not compatible with this architecture', now I don't have Firefox at all, and it is my preferred browser.
Firefox '''4 versions and later do not run on a PowerPC Mac''' and require at least OS X 10.5 and an '''Intel Mac'''.
The''' latest supported version for your os is 3.6.26''' , you can download it from:
http://www.mozilla.org/en-US/firefox/all-older.html
see for more info:
[http://www.mozilla.org/en-US/firefox/3.6/system-requirements/ Firefox 3.6 System Requirements]
[http://www.mozilla.org/en-US/firefox/10.0.1/system-requirements/ Firefox 10.0.1 System Requirements]
[For older Macs that aren't supported in Firefox 4+ versions, if you like, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8]
http://www.floodgap.com/software/tenfourfox/
http://tenfourfox.blogspot.com/
https://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
So apparently Itunes is not compatible with Windows 8. Are you planning on fixing this problem anytime in the near guture?
Hey kriscro2,
Thanks for the question. iTunes 11.1.4 is compatible with Windows 8, as outlined on the System Requirements page:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
If you are having issues installing iTunes on your Windows 8 computer, see this resource:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I am trying to install lightning 1.0b1, I keep getting the message - lightning 1.0b1 could not be installed because it is not compatible with Firefox 3.6.10
The Lightning add-on is for Thunderbird and will not work on Firefox.
If you are trying to install it in Thunderbird see http://kb.mozillazine.org/Extensions_-_Thunderbird
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